Beach Auto Brokers

★★★★★
  • 3510 E Little Creek Rd

    Norfolk, VA 23518

    Map & Directions
  • 757-480-6500

About Beach Auto Brokers

Categories
Hours
Mon-Fri: 9am-8pm Sat: 9am-6pm
Special Offer
FREE GAS!!!!!!

Automotive

Automotive
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Im not sure where to begin. I came down from the Washington DC area to see a few cars at Beach Auto Brokers that I had seen on their online inventory. When we arrived at the dealership one of the car dealers (Steven Griffen) greeted us and started to show us a few of the cars we were interested in. We ended up taking a Jeep down the street to get checked out by a third party mechanic to make sure that everything was sound with the vehicle. We were told this process would take about one to two hours so we decided to get some food while we waited and go over some of the vehicle information and so on. This is where some red flags started popping up. First of all 95% of the questions we asked the Steven he responded with Im really not sure, Ive only been here for a couple weeks or ill have to check and get back to you. But since he was new to the dealership and initially friendly we cut him some slack there. Then while we were at a restaurant, that the dealer had suggested, he did not order any food for himself but did order double vodka and orange juice! This was at 9:30 or 10 am, totally unprofessional! On the way back to the dealership he mentioned a few times on how good the drink was and how he should have had another. We arrived back at the mechanic where the jeep was and went over a few problems that were discovered. There was nothing very major with the car so we went back to the dealership to talk prices. After a little negotiation we agreed on a price and purchased the vehicle. I drove the car back up to the DC area without any issues and proceeded to use it as my daily driver. Two weeks later I got a dash indicator that read Transmission Over Temp. Not wanting to do any damage to the car I took it to a trusted mechanic the next day, the next day he had it taken to a special transmission shop. They had the car for 5 days before they could verify the issue, which was a faulty power shift module that needs to be replaced for my car to be safely driven. I was quoted $1,725 parts and labor to do this. Upon learning this information I reached out to the dealership to see if they could help seeing as how my 30 day warranty was still in effect (I only drove the car two weeks then in the shop for another). Steven was very encouraging at first telling us hes going to see what he can do and how much he stands behind his product. The first day we received no call back so we decided to call them the day after to see if we could proceed with the repair and we were told they were working on it and would get back to us. We didnt receive a call back that day either. The next day we called again to see where we stood and we were told they were still looking at it and they would get back to us before the end of the day. Again we received no call back and would have called them the next day but they were conveniently closed. So on Monday, 5 days later, we got a hold of the dealership and were informed that they could do nothing for us. The warranty only covered lubricated parts and since this was an electronic control they could do nothing for us. So now were paying $1,725 for a single repair after driving the car for only 2 weeks. On top of that all it has now been over 30 days since I bought the car and my temporary tags have expired. They have not sent my permanent plates like they said they would immediately do, which has caused my parking pass for my apartment to expire so now I will not be staying in my apartment until I receive my permanent plates to avoid accumulating parking tickets. This whole ordeal has been extremely frustrating and the dealership instead of offering help has tried to avoid telling us they can offer nothing and delayed the entire repair process. It seems they only stand behind their product until it leaves their lot. I would not go back or refer this dealership to anyone at all. Buyers beware.

1
★☆☆☆☆

Im not sure where to begin. I came down from the Washington DC area to see a few cars at Beach Auto Brokers that I had seen on their online inventory. When we arrived at the dealership one of the car dealers (Steven Griffen) greeted us and started to show us a few of the cars we were interested in. We ended up taking a Jeep down the street to get checked out by a third party mechanic to make sure that everything was sound with the vehicle. We were told this process would take about one to two hours so we decided to get some food while we waited and go over some of the vehicle information and so on. This is where some red flags started popping up. First of all 95% of the questions we asked the Steven he responded with Im really not sure, Ive only been here for a couple weeks or ill have to check and get back to you. But since he was new to the dealership and initially friendly we cut him some slack there. Then while we were at a restaurant, that the dealer had suggested, he did not order any food for himself but did order double vodka and orange juice! This was at 9:30 or 10 am, totally unprofessional! On the way back to the dealership he mentioned a few times on how good the drink was and how he should have had another. We arrived back at the mechanic where the jeep was and went over a few problems that were discovered. There was nothing very major with the car so we went back to the dealership to talk prices. After a little negotiation we agreed on a price and purchased the vehicle. I drove the car back up to the DC area without any issues and proceeded to use it as my daily driver. Two weeks later I got a dash indicator that read Transmission Over Temp. Not wanting to do any damage to the car I took it to a trusted mechanic the next day, the next day he had it taken to a special transmission shop. They had the car for 5 days before they could verify the issue, which was a faulty power shift module that needs to be replaced for my car to be safely driven. I was quoted $1,725 parts and labor to do this. Upon learning this information I reached out to the dealership to see if they could help seeing as how my 30 day warranty was still in effect (I only drove the car two weeks then in the shop for another). Steven was very encouraging at first telling us hes going to see what he can do and how much he stands behind his product. The first day we received no call back so we decided to call them the day after to see if we could proceed with the repair and we were told they were working on it and would get back to us. We didnt receive a call back that day either. The next day we called again to see where we stood and we were told they were still looking at it and they would get back to us before the end of the day. Again we received no call back and would have called them the next day but they were conveniently closed. So on Monday, 5 days later, we got a hold of the dealership and were informed that they could do nothing for us. The warranty only covered lubricated parts and since this was an electronic control they could do nothing for us. So now were paying $1,725 for a single repair after driving the car for only 2 weeks. On top of that all it has now been over 30 days since I bought the car and my temporary tags have expired. They have not sent my permanent plates like they said they would immediately do, which has caused my parking pass for my apartment to expire so now I will not be staying in my apartment until I receive my permanent plates to avoid accumulating parking tickets. This whole ordeal has been extremely frustrating and the dealership instead of offering help has tried to avoid telling us they can offer nothing and delayed the entire repair process. It seems they only stand behind their product until it leaves their lot. I would not go back or refer this dealership to anyone at all. Buyers beware.

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Mr. Lawson was very knowledgeable and worked with me despite credit limitations. I am satisfied with my purchase and would recommend friends to beach auto.

3
★★★★★

Mr. Lawson was very knowledgeable and worked with me despite credit limitations. I am satisfied with my purchase and would recommend friends to beach auto.

.

Excellent! very helpful! answered all of our questions!

3
★★★★★

Excellent! very helpful! answered all of our questions!

.

My salesperson answered all my questions and allowed me to get a good feel for every car I looked at. My decision to go forward with this purchase had a lot to do with the patience and attitude displayed by Randy. Consumers need more sales

3
★★★★★

My salesperson answered all my questions and allowed me to get a good feel for every car I looked at. My decision to go forward with this purchase had a lot to do with the patience and attitude displayed by Randy. Consumers need more sales

.

Troy and Brian could not have treated us better. We had a strict budget and they did everything they could to get us the truck we wanted! They stayed late on a Saturday and we drove off with the truck the same day. Very knowledgeable about

3
★★★★★

Troy and Brian could not have treated us better. We had a strict budget and they did everything they could to get us the truck we wanted! They stayed late on a Saturday and we drove off with the truck the same day. Very knowledgeable about

.

Mark was very helpful and honest about every question I ask him. He also showed great service excellence. He also made me feel very comfortable about my decision.

3
★★★★★

Mark was very helpful and honest about every question I ask him. He also showed great service excellence. He also made me feel very comfortable about my decision.

.

Awesome experience! Thank you so much!

3
★★★★★

Awesome experience! Thank you so much!

.

Great! Very helpful and acknowledgeable.

3
★★★★★

Great! Very helpful and acknowledgeable.

.

Awesome experience. Rob was very informative, very nice, and extremely helpful!

3
★★★★★

Awesome experience. Rob was very informative, very nice, and extremely helpful!

.

Great service, salesman was positive and polite throughout the whole process. Very professional.

3
★★★★★

Great service, salesman was positive and polite throughout the whole process. Very professional.

.

Cj was a very helpful salesperson, great dealership!

3
★★★★★

Cj was a very helpful salesperson, great dealership!

.

Very caring towards our family. Professional attitude, very helpful.

3
★★★★★

Very caring towards our family. Professional attitude, very helpful.

.

Very knowledgeable, and gave good recommendations

3
★★★★★

Very knowledgeable, and gave good recommendations

.

Attentive sales people, great selection, straight shooters.

3
★★★★★

Attentive sales people, great selection, straight shooters.

.

Our experience was very good. This was our first time here. The sales rep made us feel very comfortable and answered all and and any questions that we had!

3
★★★★★

Our experience was very good. This was our first time here. The sales rep made us feel very comfortable and answered all and and any questions that we had!

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Great knowledge about the vehicles

3
★★★★★

Great knowledge about the vehicles

.

They were very helpful with my credit history. We will definitely come back.

3
★★★★★

They were very helpful with my credit history. We will definitely come back.

.

Very happy with Beach Auto Brokers. C.J. was very helpful and it was a fast smooth transaction.

3
★★★★★

Very happy with Beach Auto Brokers. C.J. was very helpful and it was a fast smooth transaction.

.

Good experience! First time buying and it was pretty easy! recommend employee of the month for C.J

3
★★★★★

Good experience! First time buying and it was pretty easy! recommend employee of the month for C.J

.

Excellent Salesman

3
★★★★★

Excellent Salesman

.

Very good customer service, and friendly atmosphere

3
★★★★★

Very good customer service, and friendly atmosphere

.

These guys treated me with respect and got me in the vehicle I wanted with low interest, low payments, and great service. I had to bring my car in for a repair and they fixed it for free even after the warranty expired. This is a very good

3
★★★★★

These guys treated me with respect and got me in the vehicle I wanted with low interest, low payments, and great service. I had to bring my car in for a repair and they fixed it for free even after the warranty expired. This is a very good

.

Very nice, helpful, and great personality

3
★★★★★

Very nice, helpful, and great personality

.

The help was good. Everyone was friendly and asked and answered questions.

3
★★★★★

The help was good. Everyone was friendly and asked and answered questions.

.

Quick and amazing. Thank you CJ

3
★★★★★

Quick and amazing. Thank you CJ

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Very helpful and nice

3
★★★★★

Very helpful and nice

.

It was really good.

3
★★★★★

It was really good.

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Great experience!

3
★★★★★

Great experience!

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I am / was very impressed with the courtesy shown to my son and I, when we arrived as well as through the entire process of buying our vehicle. I would definitely recommend them to my friends!

3
★★★★★

I am / was very impressed with the courtesy shown to my son and I, when we arrived as well as through the entire process of buying our vehicle. I would definitely recommend them to my friends!

.

I was looking for a very specific vehicle and there were certain options that I really wanted to have. They didn't have exactly what I was looking for on the lot, but instead of trying to sell me something else, they went out searching and

3
★★★★★

I was looking for a very specific vehicle and there were certain options that I really wanted to have. They didn't have exactly what I was looking for on the lot, but instead of trying to sell me something else, they went out searching and

.

Definitely 5 star

3
★★★★★

Definitely 5 star

.

Friendly, good service, everybody was cool.

3
★★★★★

Friendly, good service, everybody was cool.

.

Friendly, willing to work out differences.

3
★★★★★

Friendly, willing to work out differences.

.

Troy Lawson was most helpful.

3
★★★★★

Troy Lawson was most helpful.

.

Very nice, and very helpful. Would recommend any time.

3
★★★★★

Very nice, and very helpful. Would recommend any time.

.

Personable salesman, honest, quick with info.

3
★★★★★

Personable salesman, honest, quick with info.

.

Very professional, very friendly. Gave me options and worked well addressing my concerns.

3
★★★★★

Very professional, very friendly. Gave me options and worked well addressing my concerns.

.

Cj was a very helpful salesperson, great dealership!

3
★★★★★

Cj was a very helpful salesperson, great dealership!

.

CJ was very helpful and got me the vehicle I wanted at a fair price.

3
★★★★★

CJ was very helpful and got me the vehicle I wanted at a fair price.

.

First time, but couldn't be any better

3
★★★★★

First time, but couldn't be any better

.

Troy was extremely friendly and very helpful. I could not have asked for a better salesperson!

3
★★★★★

Troy was extremely friendly and very helpful. I could not have asked for a better salesperson!

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Great service, salesman was positive and polite throughout the whole process. Very professional.

3
★★★★★

Great service, salesman was positive and polite throughout the whole process. Very professional.

.

Cj made me feel comfortable with everything. No pressure to buy or anything.

3
★★★★★

Cj made me feel comfortable with everything. No pressure to buy or anything.

.

Troy is very professional and down to earth. He was determined to help my family work on our budget

3
★★★★★

Troy is very professional and down to earth. He was determined to help my family work on our budget

.

Very helpful for a first time buyer.

3
★★★★★

Very helpful for a first time buyer.

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A five star courteous and informative experience.

3
★★★★★

A five star courteous and informative experience.

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Very pleasant, and Tim was very knowledgeable. Have already , and will come back.

3
★★★★★

Very pleasant, and Tim was very knowledgeable. Have already , and will come back.

.

Good salesperson, great service.

3
★★★★★

Good salesperson, great service.

.

Very polite and helpful. Would come back again and again.

3
★★★★★

Very polite and helpful. Would come back again and again.

.

treated very well. Extremely pleased with the personnel and my entire visit.

3
★★★★★

treated very well. Extremely pleased with the personnel and my entire visit.

 

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