Western Auto

★★★☆☆
  • 5813 George Washington Mem Hwy

    Grafton, VA 23692

    Map & Directions
  • 757-898-5047

About Western Auto

Details
Hours
Mon-Fri 7am-5:30pm, Sat 7am-4pm

Automotive

Automotive
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I've taken my car there many times for state inspection and haven't had any problems. However, I had one repair done there and had a terrible experience. My fuel pump went out and when I got the car back after the repair, the engine was missing terribly as I drove down the road. So I turned around and told the repair guy it runs worse now than before. He said "How do I know it wasn't running this way before you brought it in?" I told him because it wasn't, he basically called me a liar. Then said he could fix it (he seemed to know exactly what it was)... for a price of course. I don't appreciate being called a liar

2
★★☆☆☆

I've taken my car there many times for state inspection and haven't had any problems. However, I had one repair done there and had a terrible experience. My fuel pump went out and when I got the car back after the repair, the engine was missing terribly as I drove down the road. So I turned around and told the repair guy it runs worse now than before. He said "How do I know it wasn't running this way before you brought it in?" I told him because it wasn't, he basically called me a liar. Then said he could fix it (he seemed to know exactly what it was)... for a price of course. I don't appreciate being called a liar

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Very Bad Repair Place- I thought this was a nice family place to work with, while repairing the vehicle they left off a vacuum hose on the Turbo and over filled the oil while doing an oil change. They couldn't diagnose the problem and told me to take it to a AutoHaus repair shop. AutoHaus quickly replaced the hose, but when I went back for Western Auto to get refunded my money for the repair they said that is the way the vehicle was when I brought it in. Also they quote you one price and charge you another.

1
★☆☆☆☆

Very Bad Repair Place- I thought this was a nice family place to work with, while repairing the vehicle they left off a vacuum hose on the Turbo and over filled the oil while doing an oil change. They couldn't diagnose the problem and told me to take it to a AutoHaus repair shop. AutoHaus quickly replaced the hose, but when I went back for Western Auto to get refunded my money for the repair they said that is the way the vehicle was when I brought it in. Also they quote you one price and charge you another.

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This place is Great. They are honest which is very hard to find. I feel 100 percent comfortable walking in there as a Women and not feeling like I will be robbed blind. I was refered here by a close friend and have referred many of my friends.

5
★★★★★

This place is Great. They are honest which is very hard to find. I feel 100 percent comfortable walking in there as a Women and not feeling like I will be robbed blind. I was refered here by a close friend and have referred many of my friends.

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I have been taking my car into Western Auto for over 20 years. They provide wonderful service and explain everything before they do any work. They always call me with an estimate and are always prompt in calling me as soon as it is finished. I just cannot say enough at how pleased I am with their services! They are family run and their employees are long term... they don't have alot of employee turnover.. so I am able to return to the same mechanic every time. I encourage everyone to use Western Auto for all their auto repair needs!

5
★★★★★

I have been taking my car into Western Auto for over 20 years. They provide wonderful service and explain everything before they do any work. They always call me with an estimate and are always prompt in calling me as soon as it is finished. I just cannot say enough at how pleased I am with their services! They are family run and their employees are long term... they don't have alot of employee turnover.. so I am able to return to the same mechanic every time. I encourage everyone to use Western Auto for all their auto repair needs!

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1 out of 1 people found this review helpful.

.

I have been bringing my cars to Western Auto for quite some time and have had great service. They always inform me of any issues I may need to consider and go out of their way to accomodate my needs. I recomend them to my female friends because the are honest and the two ladies who work there do not talk down to them and help them to understand whats going on with their cars.

5
★★★★★

I have been bringing my cars to Western Auto for quite some time and have had great service. They always inform me of any issues I may need to consider and go out of their way to accomodate my needs. I recomend them to my female friends because the are honest and the two ladies who work there do not talk down to them and help them to understand whats going on with their cars.

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1 out of 1 people found this review helpful.

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We have gone to Western Auto for many years, and will no longer take our cars there or recommend them to anyone. They did almost a $1000.00 repair job on our car, and the car failed two days later. We had it towed back to them to fix, but they claim thier work was done properly. They took all the parts off the car removing any evidence. Now we are out of money for the repair and out of a car!

1
★☆☆☆☆

We have gone to Western Auto for many years, and will no longer take our cars there or recommend them to anyone. They did almost a $1000.00 repair job on our car, and the car failed two days later. We had it towed back to them to fix, but they claim thier work was done properly. They took all the parts off the car removing any evidence. Now we are out of money for the repair and out of a car!

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0 out of 1 people found this review helpful.

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The tires on my SUV were getting worn, so I printed the state inspection regs to see if they would pass inspection. They were clearly okay per the regs.

Ragans Western Auto told me the tread was too shallow to pass, but that they had my size tires in stock...

I had the state regs printed out but they wouldn't even look at them or discuss why they considered the tread too shallow. "Sir we've been doing inspections for over 20 years..."

Using the state inspection process in a dishonest manner, to sell unnecessary product, is inexcusable.

Steer clear of Ragans Western Auto in Yorktown (Grafton).

1
★☆☆☆☆

The tires on my SUV were getting worn, so I printed the state inspection regs to see if they would pass inspection. They were clearly okay per the regs.

Ragans Western Auto told me the tread was too shallow to pass, but that they had my size tires in stock...

I had the state regs printed out but they wouldn't even look at them or discuss why they considered the tread too shallow. "Sir we've been doing inspections for over 20 years..."

Using the state inspection process in a dishonest manner, to sell unnecessary product, is inexcusable.

Steer clear of Ragans Western Auto in Yorktown (Grafton).

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0 out of 1 people found this review helpful.

.

I took my truck to have it inspected and when the mechanic got into my truck and took off at a high rate of speed gunning my engine. I complained and was met with yelling and cussing telling me I was a baby and to take my F@*@ing business some where else.

1
★☆☆☆☆

I took my truck to have it inspected and when the mechanic got into my truck and took off at a high rate of speed gunning my engine. I complained and was met with yelling and cussing telling me I was a baby and to take my F@*@ing business some where else.

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0 out of 1 people found this review helpful.

 

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