David Word Automotive

★★★★☆
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  • 2000 Dabney Rd

    Richmond, VA 23230

    Map & Directions
  • 804-358-9100

Automotive

Automotive
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I have been bringing my vehicles to David Word Automotive for several years and find them to be exceptionally competent and very thorough. In fact, on more than one occasion while doing routine maintenance, they have discovered/diagnosed

3
★★★★★

I have been bringing my vehicles to David Word Automotive for several years and find them to be exceptionally competent and very thorough. In fact, on more than one occasion while doing routine maintenance, they have discovered/diagnosed

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In response to older jag as the owner of David Word Automotive I have an objection to your tip we do everything in our power to achieve customer satisfaction. You had problems with your vehicle that were the result of the Candian

3
★★★★★

In response to older jag as the owner of David Word Automotive I have an objection to your tip we do everything in our power to achieve customer satisfaction. You had problems with your vehicle that were the result of the Candian

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I think these guys do good work, but know that they are as expensive as going to a dealer. I don't think they are great at solving problems in an economical way. They will solve the problem, but like a dealer you will pay top dollar for it. I am convinced I overpaid a lot. I thought I had a $500 repair and it ended up costing me $1700. That is a big repair bill for something that wasn't major.

1
★★☆☆☆

I think these guys do good work, but know that they are as expensive as going to a dealer. I don't think they are great at solving problems in an economical way. They will solve the problem, but like a dealer you will pay top dollar for it. I am convinced I overpaid a lot. I thought I had a $500 repair and it ended up costing me $1700. That is a big repair bill for something that wasn't major.

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My wife and I have been using David Words for auto repair for over 13 years. She used them even before that. The location was the first draw as we know many people in the auto repair business. They have kept her '91 300TE running and in great shape. We have gotten to know many of the employees and trust their advice. She likes the fact that they always call to let her know what is wrong and give estimates. This allows her to prioritize what needs to be done.

2
★★★★★

My wife and I have been using David Words for auto repair for over 13 years. She used them even before that. The location was the first draw as we know many people in the auto repair business. They have kept her '91 300TE running and in great shape. We have gotten to know many of the employees and trust their advice. She likes the fact that they always call to let her know what is wrong and give estimates. This allows her to prioritize what needs to be done.

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I bring all my vehicles to david word. They work on anything. I had a very intermittant engine problem ran great some times and some times hardly at all. They spent the time to make sure they found the source and fixed it keeping my antique on the road and running strong ! My wife can take her Bmw there and I dont have to worry about them overcharging her or misleading her like many other shops do to women. They treat her well and dont try to sell her a bunch of flushes and services we dont really need. I would recommend them to anyone.

2
★★★★★

I bring all my vehicles to david word. They work on anything. I had a very intermittant engine problem ran great some times and some times hardly at all. They spent the time to make sure they found the source and fixed it keeping my antique on the road and running strong ! My wife can take her Bmw there and I dont have to worry about them overcharging her or misleading her like many other shops do to women. They treat her well and dont try to sell her a bunch of flushes and services we dont really need. I would recommend them to anyone.

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Consistently good results for over 15 years. From ancient BMWs to modern Fords, they have all been serviced well by the team at David Word.

5
★★★★★

Consistently good results for over 15 years. From ancient BMWs to modern Fords, they have all been serviced well by the team at David Word.

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As mentioned in other reviews, these guys are very thorough, and explain everything that needs to be done to your vehicle. I trusted a very rare 1973 BMW 2002tii to David Word Auto, and they always delivered beyond expectation.

2
★★★★★

As mentioned in other reviews, these guys are very thorough, and explain everything that needs to be done to your vehicle. I trusted a very rare 1973 BMW 2002tii to David Word Auto, and they always delivered beyond expectation.

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I have been taking my cars to David Word since 1994 - BMWS, Hondas, and Fords have all been repaired excellently, on-time, and on-price. Highly recommended.

2
★★★★★

I have been taking my cars to David Word since 1994 - BMWS, Hondas, and Fords have all been repaired excellently, on-time, and on-price. Highly recommended.

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I've taken a number of vehicles to David Word Automotive over the years and found their service unquestionable. They recently looked over a car that I wanted to buy and gave me an informative review that prevented me from wasting a lot of money. THEY ARE THOROUGH and I expect for others that might make it appear that they do unnecessary work. That's really not the case. I have taken Chev, Volvos and a Mercedes etc to them and in each case they provided a complete assessment of the problems. I was given the opportunity to choose the work I wanted done and wasn't in anyway pressured to do otherwise. The work was excellent and the pricing competitive. I've repeatedly recommended them to friends and they share my confidence in this company. Admittedly, I have taken the time to write this review because I thought the other contributors are really misleading the readers and wanted to try and correct, what is to me, an unfortunate assessment of DW Automotive.

2
★★★★☆

I've taken a number of vehicles to David Word Automotive over the years and found their service unquestionable. They recently looked over a car that I wanted to buy and gave me an informative review that prevented me from wasting a lot of money. THEY ARE THOROUGH and I expect for others that might make it appear that they do unnecessary work. That's really not the case. I have taken Chev, Volvos and a Mercedes etc to them and in each case they provided a complete assessment of the problems. I was given the opportunity to choose the work I wanted done and wasn't in anyway pressured to do otherwise. The work was excellent and the pricing competitive. I've repeatedly recommended them to friends and they share my confidence in this company. Admittedly, I have taken the time to write this review because I thought the other contributors are really misleading the readers and wanted to try and correct, what is to me, an unfortunate assessment of DW Automotive.

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Not only have I personally fallen prey to this shyster, but many friends that I have misguidedly referred to him over the years have too! David is a s-m-o-o-t-h talker and draws you into believing that he will do the work cheaper than anyone else in Richmond. He also sometimes offers to give you a ""discount"" on the work he does. DON'T buy it! He just marks up his hours of labor and parts fees -- then gives you a ""discount"" .... HA! Further, he makes a habit of standing in the shop reception area and goes over your itemized bill ... ALOUD -- for all to hear! Then he makes a big deal of how hard he's supposedly worked on your vehicle and makes it seem that he is doing you a ""favor"" .... when all the time the work could/would have been done cheaper at another shop! Take your car to Sam Haboush or Twin Star .... don't even slow down to stop by David Word Automotive!

0
★☆☆☆☆

Not only have I personally fallen prey to this shyster, but many friends that I have misguidedly referred to him over the years have too! David is a s-m-o-o-t-h talker and draws you into believing that he will do the work cheaper than anyone else in Richmond. He also sometimes offers to give you a ""discount"" on the work he does. DON'T buy it! He just marks up his hours of labor and parts fees -- then gives you a ""discount"" .... HA! Further, he makes a habit of standing in the shop reception area and goes over your itemized bill ... ALOUD -- for all to hear! Then he makes a big deal of how hard he's supposedly worked on your vehicle and makes it seem that he is doing you a ""favor"" .... when all the time the work could/would have been done cheaper at another shop! Take your car to Sam Haboush or Twin Star .... don't even slow down to stop by David Word Automotive!

Cons: Disrespectful, misogynistic, LIAR!

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I have to agree with the other reviews. My friends recommended David Word and many have known him for years. They all told me great stories of service. Not sure what has happened there, but my experience was different. \r
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I took my car in for a few issues and called a few days later (they never called me) to have them tell me that ""it's done."" Since I didn't approve any repairs, I was a little shocked. $150 later and now I'm done. Why wouldn't they call to ask to approve repairs? Seems dodgy. Oh well, time to find a new mechanic.

1
★★☆☆☆

I have to agree with the other reviews. My friends recommended David Word and many have known him for years. They all told me great stories of service. Not sure what has happened there, but my experience was different. \r
\r
I took my car in for a few issues and called a few days later (they never called me) to have them tell me that ""it's done."" Since I didn't approve any repairs, I was a little shocked. $150 later and now I'm done. Why wouldn't they call to ask to approve repairs? Seems dodgy. Oh well, time to find a new mechanic.

Pros: Seem to know what they are doing

Cons: Didn't call before doing the work.

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I'd been going to David Word Auto for over a year. They just lost one of their loyal customers today. I made an appt. for an oil change, state inspection, tire rotation & balance and air filter change. I also asked them to check fluids, belts and hoses. When I dropped my car off, I asked them to call me if anything unexpected came up as well as when it was ready to be picked up. The last time I was in, I was ""encouraged"" to get a 30K mile ""checkup,"" which I declined. Today, I was asked how many miles I had on my car (over 36K), and was asked the same question. I said I hadn't gotten the 30K check-up. I knew I was in for trouble then. \r
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The guy said, ""Well, we'll have a look and see."" Great. I called the repair shop about 11:30 AM to check how things were going, and was told I didn't need a new air filter, but did need a ""cabin air filter,"" as it was all ""gunked up."" They said they ordered one already. Well, so much for calling me. What was I going to do? Too late now. I asked how much the bill would be; was told, ""Don't know yet."" Uh oh. Got a call about 2:30 that my car was ready. Asked how much the bill would be: over $215! I said I'd be by in a little bit. Had to get my jaw off the floor first. \r
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Got to the shop, paid for the bill and went to start my car. I noticed the inspection sticker hadn't been changed. Checked the glove compartment. No pink slip. I began to wonder if they did the work I just paid for? I went back inside and told the guy the situation. He went into the shop and yelled at someone. The mechanic came out, apologized and drove my car to one of the garages. Looks like they didn't do the inspection after all. I had to wait in the hot sun while they did the inspection. When he was done, he said, ""Sorry I was so retarded."" What this person doesn't realize is I have a close relative who is mentally retarded. \r
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I will gladly drive somewhere out of my way where I will be treated with dignity and respect than to give these jokers any business.

0
★☆☆☆☆

I'd been going to David Word Auto for over a year. They just lost one of their loyal customers today. I made an appt. for an oil change, state inspection, tire rotation & balance and air filter change. I also asked them to check fluids, belts and hoses. When I dropped my car off, I asked them to call me if anything unexpected came up as well as when it was ready to be picked up. The last time I was in, I was ""encouraged"" to get a 30K mile ""checkup,"" which I declined. Today, I was asked how many miles I had on my car (over 36K), and was asked the same question. I said I hadn't gotten the 30K check-up. I knew I was in for trouble then. \r
\r
The guy said, ""Well, we'll have a look and see."" Great. I called the repair shop about 11:30 AM to check how things were going, and was told I didn't need a new air filter, but did need a ""cabin air filter,"" as it was all ""gunked up."" They said they ordered one already. Well, so much for calling me. What was I going to do? Too late now. I asked how much the bill would be; was told, ""Don't know yet."" Uh oh. Got a call about 2:30 that my car was ready. Asked how much the bill would be: over $215! I said I'd be by in a little bit. Had to get my jaw off the floor first. \r
\r
Got to the shop, paid for the bill and went to start my car. I noticed the inspection sticker hadn't been changed. Checked the glove compartment. No pink slip. I began to wonder if they did the work I just paid for? I went back inside and told the guy the situation. He went into the shop and yelled at someone. The mechanic came out, apologized and drove my car to one of the garages. Looks like they didn't do the inspection after all. I had to wait in the hot sun while they did the inspection. When he was done, he said, ""Sorry I was so retarded."" What this person doesn't realize is I have a close relative who is mentally retarded. \r
\r
I will gladly drive somewhere out of my way where I will be treated with dignity and respect than to give these jokers any business.

Pros: Convenience to business

Cons: Very condescending to women, smug attitude, mechanic made joke about mentally retarded whichI did not appreciate. Didn't call when requested (re: unexpected repair)

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This shop is not very honest. The owner does not mind performing unnecessary work and charging a premium price for it. Every time I get work done there I have to return up to four times to get it fixed right. David Word is a smooth talker...too smooth for me. Try Twin Star, they do a much better job..

0
★☆☆☆☆

This shop is not very honest. The owner does not mind performing unnecessary work and charging a premium price for it. Every time I get work done there I have to return up to four times to get it fixed right. David Word is a smooth talker...too smooth for me. Try Twin Star, they do a much better job..

Pros: decent location

Cons: absolutely no parking

 

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