Crest Cleaners

★☆☆☆☆
  • 11130 South Lakes Dr Ste A

    Reston, VA 20191

    Map & Directions
  • 703-476-1462

About Crest Cleaners

Hours
Mon - Fri, 7am - 8pm; Sat, 8am - 6pm; Sun, 11am - 5pm

Personal Services

Personal Services
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Reston Cleaners

2235 Soapstone Dr Reston, VA

1.0 4
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$15.90 for a simple dress, including a dress that I wanted to keep that my three year-old wore.

$7.95 for a lady's Brooks Brothers shirt that is exactly what a man would wear to work, just smaller.

These are OUTRAGEOUS prices.

I was charged a whopping $87.45 for 7 pieces. When I asked for a discount, he said there are coupons online. I said that I would return with the coupon and was told that I needed to present it before I dropped off my cleaning. I replied that I didn't realize my husband was dropping off our clothes at this cleaners and therefore had no idea a coupon was required. He said, "Tough luck, mmm?"

Then I said, "You know when a customer isn't happy, they will post a review online? Do you really want me to post this experience on Yelp and elsewhere?" The reply was, "We don't really care whether we get good or bad reviews; we are a busy business!"

AVOID, AVOID, AVOID.

1
★☆☆☆☆

$15.90 for a simple dress, including a dress that I wanted to keep that my three year-old wore.

$7.95 for a lady's Brooks Brothers shirt that is exactly what a man would wear to work, just smaller.

These are OUTRAGEOUS prices.

I was charged a whopping $87.45 for 7 pieces. When I asked for a discount, he said there are coupons online. I said that I would return with the coupon and was told that I needed to present it before I dropped off my cleaning. I replied that I didn't realize my husband was dropping off our clothes at this cleaners and therefore had no idea a coupon was required. He said, "Tough luck, mmm?"

Then I said, "You know when a customer isn't happy, they will post a review online? Do you really want me to post this experience on Yelp and elsewhere?" The reply was, "We don't really care whether we get good or bad reviews; we are a busy business!"

AVOID, AVOID, AVOID.

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I took my down comforter in to be cleaned (I've had it cleaned numerous times before) and when I got it back all of the down had shifted to one end so one end was very fluffy and the other was flat as a sheet. I'm not sure how it happened since there are seams sewn into the comforter to stop the down from moving around too much. Also, this never happened when I had it laundered elsewhere. When I asked about it the guy behind the counter just waved his hand and said "that happens with those comforters." Never happened before. I had to hang it for two weeks and then hand work the down back to some kind of uniformity. They were very unprofessional and were not the least bit concerned they had a dissatisfied customer.

1
★☆☆☆☆

I took my down comforter in to be cleaned (I've had it cleaned numerous times before) and when I got it back all of the down had shifted to one end so one end was very fluffy and the other was flat as a sheet. I'm not sure how it happened since there are seams sewn into the comforter to stop the down from moving around too much. Also, this never happened when I had it laundered elsewhere. When I asked about it the guy behind the counter just waved his hand and said "that happens with those comforters." Never happened before. I had to hang it for two weeks and then hand work the down back to some kind of uniformity. They were very unprofessional and were not the least bit concerned they had a dissatisfied customer.

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I just had my first.... and last experience here as well. I rocked up with 11 shirts to be cleaned and came away with a whopping bill for $25. After my jaw hit the floor as to why this was not an $11 bill it was explained i got the first time discount applied. I guess they have so many clients that don't have a clue however, i am taking my business elsewhere...

1
★☆☆☆☆

I just had my first.... and last experience here as well. I rocked up with 11 shirts to be cleaned and came away with a whopping bill for $25. After my jaw hit the floor as to why this was not an $11 bill it was explained i got the first time discount applied. I guess they have so many clients that don't have a clue however, i am taking my business elsewhere...

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I had just moved to South Lakes and dropped off a pile of clothing and was handed a receipt for $45. When I picked up the dry cleaning/laundry it was packaged in about 4 bundles, each one with a separate price tag - totaling more than $100!
I was told that ony 5 items fit on a receipt, and the counter clerk had just handed me one to identify my order. Laundered shirts are normally 99 cents at most cleaners - Crest charged me 3 times more! When I expressed my confusion and dissatisfaction, the manager told me that they had enough clients and didn't really care if they had my business or not. Very unkind and unprofessional.

1
★☆☆☆☆

I had just moved to South Lakes and dropped off a pile of clothing and was handed a receipt for $45. When I picked up the dry cleaning/laundry it was packaged in about 4 bundles, each one with a separate price tag - totaling more than $100!
I was told that ony 5 items fit on a receipt, and the counter clerk had just handed me one to identify my order. Laundered shirts are normally 99 cents at most cleaners - Crest charged me 3 times more! When I expressed my confusion and dissatisfaction, the manager told me that they had enough clients and didn't really care if they had my business or not. Very unkind and unprofessional.

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1 out of 1 people found this review helpful.

 

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