Branch Banking And Trust Company

★★☆☆☆
  • 11230 Waples Mill Rd 110

    Fairfax, VA 22030

    Map & Directions
  • 703-383-5925

About Branch Banking And Trust Company

Categories
Details
Hours
Mon-Fri 9am-5pm

Finance

Finance
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2.0 2
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I fully agree with the previous reviewer of BB&T, though I think her critique is too generous. The BB&T staff at the Monument Drive Branch, in Fairfax, VA, is courteous, competent, and very helpful. Unfortunately, there seems to be a disconnect between the local branch and BB&T's customer service and IT division. The bank's computer people are slow, forgetful, and incompetent. If you make a withdrawal on Monday, it might be recorded by Wednesday or Thursday, and if you're a cryptographer, you should be able to make some sense out of BB&T's online banking application. But there is no need to worry; If you come across an unexplicable deduction online, just call customer service. After they run out of hair-brained excuses, they'll be more than happy to tell you to visit your local branch. You'll probably become intimate with the people at your local branch If you open an account at BB&T, because you''ll be spending a lot of time there. It's up to the bank's local offices to correct the screwups by IT that customer service can't explain.

2
★★☆☆☆

I fully agree with the previous reviewer of BB&T, though I think her critique is too generous. The BB&T staff at the Monument Drive Branch, in Fairfax, VA, is courteous, competent, and very helpful. Unfortunately, there seems to be a disconnect between the local branch and BB&T's customer service and IT division. The bank's computer people are slow, forgetful, and incompetent. If you make a withdrawal on Monday, it might be recorded by Wednesday or Thursday, and if you're a cryptographer, you should be able to make some sense out of BB&T's online banking application. But there is no need to worry; If you come across an unexplicable deduction online, just call customer service. After they run out of hair-brained excuses, they'll be more than happy to tell you to visit your local branch. You'll probably become intimate with the people at your local branch If you open an account at BB&T, because you''ll be spending a lot of time there. It's up to the bank's local offices to correct the screwups by IT that customer service can't explain.

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........ their policies are not accomadating.The people at this branch are very nice,but the bank system is not very good.They charge you for fees that are not your fault,but even when they do find it is not your fault for the fees accuring anyway,their policy is to only return 1 of the fees.Some of the fees would not of happened if a person had not forgot about me coming in to file a complaint.

2
★★☆☆☆

........ their policies are not accomadating.The people at this branch are very nice,but the bank system is not very good.They charge you for fees that are not your fault,but even when they do find it is not your fault for the fees accuring anyway,their policy is to only return 1 of the fees.Some of the fees would not of happened if a person had not forgot about me coming in to file a complaint.

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