Advantage Computer Svc Inc

Advantage Computer is a wonderful company to work with. The staff is knowledgeable and the turn around time on computer repair is very reasonable. Their prices are also quite competitive, I would highly recommend them.

Posted 11/02/08 | Report Abuse

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I just wanted to take the time to point out the detailed customer service I received from Advantage Computer Svc Inc. Not only were my computer questions answered, but the owner personally took the time to make sure that all needs were met. They were not even worried if I would be using their services, they just wanted to make sure that I understood what may be going on with my computer and that they were more than happy to look at it if need be. In a time where no one seems to have time to just answer a few questions, I really felt like my concerns were their concerns. I would recommend their services to anyone, and know they would be happy with their informative and friendly staff. Thanks again!

Posted 11/02/08 | Report Abuse

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My experience was great at Advantage Computer Services. Chris exceed my expectations on repairing my laptop. He removed all the viruses and even spent 30 minutes giving me tips on how to use the software that they loaded.

I would recommend them to anyone!

Posted 10/27/08 | Report Abuse

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I just picked up my Dell computer from Ken and he was able to repair the dc jack and save all of my data even though my hard drive crashed.

I recommend everyone to use Advantage Computer Services! Ken knows his stuff! There is no one else in Manassas that can fix a computer like Ken.

Posted 10/27/08 | Report Abuse

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My hard drive stopped working and my laptop would not boot at all. A friend gave my ACS phone number and said go there i glad he did. Geek Squad Told me it would cost thousand to get my data back, just a couple hundred and all fixed, runs faster now too. Thanks to those guys at ACS.

Posted 09/25/08 | Report Abuse

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I will never use them again and would not recommend them. Their customer service needs significant improvement. I brought in my laptop for diagnosis and repair. Each time I called for an update (I was told I'd be called), whoever answered the phone couldn't provide info. After a month of waiting for an 'overnighted' part (per Ken), I decided to just give up on them and fix it myself. I called (Ken) on Saturday to have it put back together, he said it would probably be Mon when it was ready. I called Monday (because again, I had not recieved any call), and he (Ken) said they're working on it now it should be ready at 4. I went to the store at 5, he (Ken) checked on it and after waiting for 30 min, I was given my laptop. Which had obviously JUST been put back together while I was standing there. After picking up the laptop I noticed that it had a different keyboard than I brought it in with (which was in worse condition than my original AND had nothing to do with the issue I brought it in for). I called the store (Ken) and was told that he would dig through a pile and find one that was more suitable to me. So they didnt even keep track of my actual keyboard. I opted to get my own NEW keyboard. So I ordered the new parts myself (now including a new keyboard that I didnt originally need. When working on my laptop, I discovered that not only were SEVERAL screws missing internally and externally, it was also missing internal pieces which included my modem AND the hard drive connector. Which means, they didnt put it back in. So when you boot up the computer (now that I've fixed it myself) it can't boot up because it doesnt see a hard drive BECAUSE ITS NOT CONNECTED!! Another phone call back to Ken to explain what was missing (he never seems surprised or effected) he said he would put the parts up front for pickup. The parts were picked up, my laptop is now successfully repaired (by ME) and working great. Whoever worked on my laptop and whoever accepts and stands behind that quality of work, should be ashamed of themselves. Even if this experience had gone better, I wouldnt ever go back based on the customer service and attitude alone.

Posted 04/24/08 | Report Abuse

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I just picked my computer up from Advantage Computer Services and was so pleased with the service. I thought I lost all my pictures and documents from the past 4 years but Ken was able to retrieve all my data and restore my computer back to normal!

Posted 05/04/07 | Report Abuse

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