W T AUTO BODY

★★★★☆

About W T AUTO BODY

Categories
  • Automotive Repair
Hours
M-F 9am-5pm, Sa-Su 24hr
Special Offer
“Your one stop shop for everything automotive”
Year Established
  • 1982

Automotive

Automotive
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Mr Tire Auto Service Centers

9909 Main Street Fairfax, VA

3.75 4
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brought my car to WT for a bad transmission. The owner 'Mike' said they don't do rebuilds and wanted to put in a used one. While the car was there I asked him if they could look at the A/C unit because the A/C was not blowing cold. Mike

3
★★★★★

brought my car to WT for a bad transmission. The owner 'Mike' said they don't do rebuilds and wanted to put in a used one. While the car was there I asked him if they could look at the A/C unit because the A/C was not blowing cold. Mike

.

I brought my car to WT for a bad transmission. The owner 'Mike' said they don't do rebuilds and wanted to put in a used one. While the car was there I asked him if they could look at the A/C unit because the A/C was not blowing cold. Mike told me the A/C was at no charge. Since I wanted a rebuild I went to put my car up from W.T. I paid Mike the $95 for looking at the trans. BUT, he then charged me $95 for adding A/C refrigerant. After going back and forth with him he dropped the $95 A/C fee and I signed the car our. And hour later a tow truck from a 'real transmission place' picked the car up. During that time Mike admitted to draining the refrigerant from the car. He had NO RIGHT touch the car AFTER I had signed it out. Now the car has an A/C compressor problem. Mike was dishonest and rude. When I picked the car up he was arguing with other customers at the counter. Waste of time and money!

1
★☆☆☆☆

I brought my car to WT for a bad transmission. The owner 'Mike' said they don't do rebuilds and wanted to put in a used one. While the car was there I asked him if they could look at the A/C unit because the A/C was not blowing cold. Mike told me the A/C was at no charge. Since I wanted a rebuild I went to put my car up from W.T. I paid Mike the $95 for looking at the trans. BUT, he then charged me $95 for adding A/C refrigerant. After going back and forth with him he dropped the $95 A/C fee and I signed the car our. And hour later a tow truck from a 'real transmission place' picked the car up. During that time Mike admitted to draining the refrigerant from the car. He had NO RIGHT touch the car AFTER I had signed it out. Now the car has an A/C compressor problem. Mike was dishonest and rude. When I picked the car up he was arguing with other customers at the counter. Waste of time and money!

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I used WT auto body for repairs to my Nissan Maxima.
I couldn't be happier with the results! Their repair estimate was less than two other shops and the quality of the body work and paint was excellent. David Kang handled the repair from start to finish and was very professional. The repair took about half the time I was expecting and the car was delivered to me cleaned inside and out! I highly recommend this shop.

5
★★★★★

I used WT auto body for repairs to my Nissan Maxima.
I couldn't be happier with the results! Their repair estimate was less than two other shops and the quality of the body work and paint was excellent. David Kang handled the repair from start to finish and was very professional. The repair took about half the time I was expecting and the car was delivered to me cleaned inside and out! I highly recommend this shop.

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I originally gave W.T. a 5-star rating--and based solely on my own experiences with the body shop, I probably still would. However, after my boyfriend took his car there for repair service (based on my rave reviews), I almost feel like I was deceived. I have begun to doubt my own judgment, and I have come to question the ethics, knowledge, and experience of the service shop.

THE BODY SHOP EXPERIENCE (POSITIVE):
I've taken my Honda CR-V to W.T. Auto Body twice for collision repairs resulting from two separate rear-end collisions. The first time, I chose W.T. Auto Body based on a recommendation from an insurance company. The second time, I chose W.T. Auto Body based on my previous experience.

Both times, the mechanics performed a thorough assessment of the damage and the service advisor provided a clear explanation of the extent of the damage, outlined the recommended repairs, quoted a reasonable time frame for the repairs, and kept me abreast of the progress and of any changes to the scope of the work. From the standpoint of an insurance claimant (e.g., the one who got hit), the staff seemed to look out for my best interests in restoring the car to its precollision condition. (Word of warning: I am also aware that in cases of insurance claims, it is also in the shop's best interest to do as much work as it can get away with because the insurance company is footing the bill)

In addition to being impressed by the excellent customer service, I was also impressed by the superior quality of the body work. Whenever possible, OEM parts were used, and the quality of the installation and workmanship was excellent. The service advisor even went so far as to replace after-market parts that were also damaged in the collisions. And finally, my car was cleaned on the inside and outside before I picked it up.

Because my repairs were charged to insurance claims, I am unable to comment on the final cost from the standpoint of an independent consumer.

THE SERVICE SHOP EXPERIENCE (NEGATIVE):
When my boyfriend's PT Cruiser wouldn't turn over after repeated attempts to start it with and without a jumpstart, he had it towed to W.T. for a repair estimate. The mechanics performed $200 worth of diagnostic tests and then advised him that the car's engine was not getting any compression and would need to be replaced. He was given an estimate of around $6000 for a new engine.

Before agreeing to have the work done, he opted for a second opinion. He had the car towed to the dealership, where the mechanics confirmed his initial suspicion that the battery was dead. They further advised that the car wouldn't start because the engine was flooded from the attempts to start it. The flooded engine resulted in the compression being a bit high (and not nonexistent, as was advised by W.T.'s mechanics).

The bottom line is that W.T. charged $200 to perform diagnostic tests that resulted in an incorrect diagnosis and then estimated $6000 for the work to replace an engine that was perfectly fine. In the end, the mechanics at the dealership replaced the battery, flushed out the engine, performed other scheduled maintenance tasks, and had the car up and running in less than a day for less than $1000.

THE FINAL WORD:
Based on my two positive experiences with W.T. Auto Body, I had planned to return to have some general mechanical repair work done as well. My boyfriend's experience in the meantime has completely changed my opinion of the shop, and I don't know if I will go back again.

The body shop staff seems to be experienced, knowledgeable, and honest. However, the same cannot be said of the service shop staff. I don't know whether the service shop mechanics at W.T. are intentionally dishonest or sincerely incompetent, but either way, the fact that I have to wonder leaves me questioning not only their competency, but also their ethics.

3
★★★☆☆

I originally gave W.T. a 5-star rating--and based solely on my own experiences with the body shop, I probably still would. However, after my boyfriend took his car there for repair service (based on my rave reviews), I almost feel like I was deceived. I have begun to doubt my own judgment, and I have come to question the ethics, knowledge, and experience of the service shop.

THE BODY SHOP EXPERIENCE (POSITIVE):
I've taken my Honda CR-V to W.T. Auto Body twice for collision repairs resulting from two separate rear-end collisions. The first time, I chose W.T. Auto Body based on a recommendation from an insurance company. The second time, I chose W.T. Auto Body based on my previous experience.

Both times, the mechanics performed a thorough assessment of the damage and the service advisor provided a clear explanation of the extent of the damage, outlined the recommended repairs, quoted a reasonable time frame for the repairs, and kept me abreast of the progress and of any changes to the scope of the work. From the standpoint of an insurance claimant (e.g., the one who got hit), the staff seemed to look out for my best interests in restoring the car to its precollision condition. (Word of warning: I am also aware that in cases of insurance claims, it is also in the shop's best interest to do as much work as it can get away with because the insurance company is footing the bill)

In addition to being impressed by the excellent customer service, I was also impressed by the superior quality of the body work. Whenever possible, OEM parts were used, and the quality of the installation and workmanship was excellent. The service advisor even went so far as to replace after-market parts that were also damaged in the collisions. And finally, my car was cleaned on the inside and outside before I picked it up.

Because my repairs were charged to insurance claims, I am unable to comment on the final cost from the standpoint of an independent consumer.

THE SERVICE SHOP EXPERIENCE (NEGATIVE):
When my boyfriend's PT Cruiser wouldn't turn over after repeated attempts to start it with and without a jumpstart, he had it towed to W.T. for a repair estimate. The mechanics performed $200 worth of diagnostic tests and then advised him that the car's engine was not getting any compression and would need to be replaced. He was given an estimate of around $6000 for a new engine.

Before agreeing to have the work done, he opted for a second opinion. He had the car towed to the dealership, where the mechanics confirmed his initial suspicion that the battery was dead. They further advised that the car wouldn't start because the engine was flooded from the attempts to start it. The flooded engine resulted in the compression being a bit high (and not nonexistent, as was advised by W.T.'s mechanics).

The bottom line is that W.T. charged $200 to perform diagnostic tests that resulted in an incorrect diagnosis and then estimated $6000 for the work to replace an engine that was perfectly fine. In the end, the mechanics at the dealership replaced the battery, flushed out the engine, performed other scheduled maintenance tasks, and had the car up and running in less than a day for less than $1000.

THE FINAL WORD:
Based on my two positive experiences with W.T. Auto Body, I had planned to return to have some general mechanical repair work done as well. My boyfriend's experience in the meantime has completely changed my opinion of the shop, and I don't know if I will go back again.

The body shop staff seems to be experienced, knowledgeable, and honest. However, the same cannot be said of the service shop staff. I don't know whether the service shop mechanics at W.T. are intentionally dishonest or sincerely incompetent, but either way, the fact that I have to wonder leaves me questioning not only their competency, but also their ethics.

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