Trousseau

★★★★☆
  • 306 Maple Ave W

    Vienna, VA 22180

    Map & Directions
  • 703-255-3300

About Trousseau

Details
Hours
Mon 10:00 AM-08:00 PM;Tue 10:00 AM-08:00 PM;Wed 10:00 AM-08:00 PM;Thu 10:00 AM-08:00 PM;Fri 10:00 AM-08:00 PM;Sat 10:00 AM-08:00PM
4.1481 27
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I bought four bras and went to return them the next day with the tags still attached from the original purchase. I got to the counter and was told that I could return the bras for in store credit only. No refund. I even spoke to a manager and was told that I would not be getting my money back even after communicating that this wasn??t an acceptable option. If I would have known that the store had no refund policy I would never have bought their unimaginable ugly bras. What happened to customer service and the customer getting their money back? This store is hiding behind a stupid policy that is on the bottom of the purchase receipt instead of putting the customer first. If it weren??t for the customer they wouldn??t be in business. I hope you enjoy your stolen money.

1
★☆☆☆☆

I bought four bras and went to return them the next day with the tags still attached from the original purchase. I got to the counter and was told that I could return the bras for in store credit only. No refund. I even spoke to a manager and was told that I would not be getting my money back even after communicating that this wasn??t an acceptable option. If I would have known that the store had no refund policy I would never have bought their unimaginable ugly bras. What happened to customer service and the customer getting their money back? This store is hiding behind a stupid policy that is on the bottom of the purchase receipt instead of putting the customer first. If it weren??t for the customer they wouldn??t be in business. I hope you enjoy your stolen money.

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I bought four bras and went to return them the next day with the tags still attached from the original purchase. I got to the counter and was told that I could return the bras for in store credit only. No refund. I even spoke to a manager

3
★★★★★

I bought four bras and went to return them the next day with the tags still attached from the original purchase. I got to the counter and was told that I could return the bras for in store credit only. No refund. I even spoke to a manager

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Trousseau is the most amazing place ever! This is well worth a visit by any woman even if you think you are wearing the right size or a department store has fit you trust me you will be shocked how amazing the staff can make you feel. I

3
★★★★★

Trousseau is the most amazing place ever! This is well worth a visit by any woman even if you think you are wearing the right size or a department store has fit you trust me you will be shocked how amazing the staff can make you feel. I

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My wife and I have been shopping at Trousseau in Vienna for the past ten years and always experience the best service and atmosphere. I say we shop there because when gift giving times arrive I can count on Trousseau to come through, and the do. They maintain their secured customer database and update me as to my wife's size(s) and latest preferences or for other women in my world gift certificates work great. I have gotten to know many of the staff and the owners and cannot believe that "Disgraceful Treatment" is stating the truth. I have witnessed the staff working with difficult customers and know their priority is providing for their customer what they are looking for with the utmost respect. I have recommended Trousseau to friends and family and they all have had great experiences. Trousseau will even special order merchandise for customers and perform complementary alterations.

Trousseau is my go to!

5
★★★★★

My wife and I have been shopping at Trousseau in Vienna for the past ten years and always experience the best service and atmosphere. I say we shop there because when gift giving times arrive I can count on Trousseau to come through, and the do. They maintain their secured customer database and update me as to my wife's size(s) and latest preferences or for other women in my world gift certificates work great. I have gotten to know many of the staff and the owners and cannot believe that "Disgraceful Treatment" is stating the truth. I have witnessed the staff working with difficult customers and know their priority is providing for their customer what they are looking for with the utmost respect. I have recommended Trousseau to friends and family and they all have had great experiences. Trousseau will even special order merchandise for customers and perform complementary alterations.

Trousseau is my go to!

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My wife and I have been shopping at Trousseau in Vienna for the past ten years and always experience the best service and atmosphere. I say we shop there because when gift giving times arrive I can count on Trousseau to come through. They

3
★★★★★

My wife and I have been shopping at Trousseau in Vienna for the past ten years and always experience the best service and atmosphere. I say we shop there because when gift giving times arrive I can count on Trousseau to come through. They

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Lauren J. I am sorry to hear that you had a bad experience! From a townie who has shopped this boutique for years and sent friends, family members, and co-workers for bra fittings, wedding accessories, nursing bras, and other needs, I have never had a bad experience. I am barely able to make it from one end of the store to another without being asked if I am in need of assistance. Although they do get busy in the spring and summer, I have found times when there is a short wait for help or a fitting room. Alas, it is a small price to pay for their expert advice and attentive service in the fitting room!

My co-worker who recently had a mastectomy was fitted for a bra with custom alterations to fill the side from which her breast was removed. She confided that she also left in tears, but tears of joy!

I am sure that other shoppers will have a similar experience!

5
★★★★★

Lauren J. I am sorry to hear that you had a bad experience! From a townie who has shopped this boutique for years and sent friends, family members, and co-workers for bra fittings, wedding accessories, nursing bras, and other needs, I have never had a bad experience. I am barely able to make it from one end of the store to another without being asked if I am in need of assistance. Although they do get busy in the spring and summer, I have found times when there is a short wait for help or a fitting room. Alas, it is a small price to pay for their expert advice and attentive service in the fitting room!

My co-worker who recently had a mastectomy was fitted for a bra with custom alterations to fill the side from which her breast was removed. She confided that she also left in tears, but tears of joy!

I am sure that other shoppers will have a similar experience!

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I had heard great things about this store, and even recommended them. A couple weeks ago part of my bachelorette was to go here. They were friendly, but not very competent at sizing. Yesterday they treated my housemates and me horribly.

One of my housemates, V, went to Trousseaus yesterday, along with her husband. The clerks didn't greet them (though she said hello to them), and though they were the only customers in the store, ignored them, so they helped themselves and were using a dressing room. When a new customer came in they were greeted and assisted, including giving her dressing room that contained the bras she was trying on to the new customer (there were 7 other empty dressing rooms).

After an hour of being ignored while other customers came, were helped, and left, she left in tears. Her husband went back into the store to complain while she was in the car crying. They were dismissive and rude to him as well. When they returned home they were still upset, and I called to talk to the manager about it. The manager continued to be dismissive and rude. An hour later the manager calls back (the telephone number had not been given to them), and once I confirm that I was the one talking to her before, the manager starts insulting V. So, I hang up on her. The manager calls back immediately. I ask if she is just calling to insult me more and the manager says that she couldn't me go without letting me know that I was off my rocker. I could hear the employees laughing in the background.

When our housemate J gets home and they tell him what happens. He looks up the owner and calls her. She talks to both him and me. The owner listens, but does not offer to make any amends, and basically dismisses us. She repeatedly said to both J and me 'So, what do you want me to do about it?'" and flat out tells J that she doesn't believe him.

1
★☆☆☆☆

I had heard great things about this store, and even recommended them. A couple weeks ago part of my bachelorette was to go here. They were friendly, but not very competent at sizing. Yesterday they treated my housemates and me horribly.

One of my housemates, V, went to Trousseaus yesterday, along with her husband. The clerks didn't greet them (though she said hello to them), and though they were the only customers in the store, ignored them, so they helped themselves and were using a dressing room. When a new customer came in they were greeted and assisted, including giving her dressing room that contained the bras she was trying on to the new customer (there were 7 other empty dressing rooms).

After an hour of being ignored while other customers came, were helped, and left, she left in tears. Her husband went back into the store to complain while she was in the car crying. They were dismissive and rude to him as well. When they returned home they were still upset, and I called to talk to the manager about it. The manager continued to be dismissive and rude. An hour later the manager calls back (the telephone number had not been given to them), and once I confirm that I was the one talking to her before, the manager starts insulting V. So, I hang up on her. The manager calls back immediately. I ask if she is just calling to insult me more and the manager says that she couldn't me go without letting me know that I was off my rocker. I could hear the employees laughing in the background.

When our housemate J gets home and they tell him what happens. He looks up the owner and calls her. She talks to both him and me. The owner listens, but does not offer to make any amends, and basically dismisses us. She repeatedly said to both J and me 'So, what do you want me to do about it?'" and flat out tells J that she doesn't believe him.

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I had heard great things about this store, and even recommended them. A couple weeks ago part of my bachelorette was to go here. They were friendly, but not very competent at sizing. Yesterday they treated my housemates and me horribly.\r

3
★★★★★

I had heard great things about this store, and even recommended them. A couple weeks ago part of my bachelorette was to go here. They were friendly, but not very competent at sizing. Yesterday they treated my housemates and me horribly.\r

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First off I have searched all over for the store that could fit a harder size(aka me). When I first went to Trousseau it was on a Saturday,which anyone whose been there on a Saturday knows it can be a little hectic, but the staff was amazing. As being a plus size (and pregnant at the time) I obviously didn't feel pretty, but I had a mission to be fitted into the right size and hopefully find some comfy everyday basics to last throughout the rest of my pregnancy. After trying some bras on, the sales associate told me that I was in between cup sizes depending on the manufacturer (something about the difference between french and British). I was a little shocked on prices but an investment is going to last compared to my old walmart and target bras that weren't giving me what I needed. I did go back for nursing bras-they had to order some since they didn't have any in my "newer" size in stock. I am a very satisfied customer and will continue to shop at Trousseau's.

5
★★★★★

First off I have searched all over for the store that could fit a harder size(aka me). When I first went to Trousseau it was on a Saturday,which anyone whose been there on a Saturday knows it can be a little hectic, but the staff was amazing. As being a plus size (and pregnant at the time) I obviously didn't feel pretty, but I had a mission to be fitted into the right size and hopefully find some comfy everyday basics to last throughout the rest of my pregnancy. After trying some bras on, the sales associate told me that I was in between cup sizes depending on the manufacturer (something about the difference between french and British). I was a little shocked on prices but an investment is going to last compared to my old walmart and target bras that weren't giving me what I needed. I did go back for nursing bras-they had to order some since they didn't have any in my "newer" size in stock. I am a very satisfied customer and will continue to shop at Trousseau's.

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Wish I could give NO stars to Trousseau. I had high hopes for this store as I live within walking distance of it. Unfortunately (for them) this was not the case. I was in the store for over 10 minutes before anyone approached me. When the 20-something girl (and her "helper") finally did, they measured me for a band size, but told me that Cup sizes were just guesses. So, why was I in a "professional" store --I can guess at cup size all by myself as a department store, at much more reasonable prices. I was given 2 bras (as separate times) and was told to try them on even though they were not in my size. Mind you, at no time was I given ANY assistance in the trying out process. One bra style fit my needs; unfortunately, it was not in stock in my size--I was, however, allowed to try on a bra that was being held for another customer. The owner might like to know that these young girls soured a sale --I was ready to drop some $$$, After over an hour, I left the store greatly disappointed and angry. Several days later I travelled to Dor-Ne Corset Shop in Silver Spring, MD where I got fitted in 20 minutes and walked out with a better uplift (both physically and mentally) that believed possible. I shudder to think how these two insensitive twits would handle a mastectomy patient! They seemed to be only interested in the bridal set. BTW, the store looks like a bordello, too!

1
★☆☆☆☆

Wish I could give NO stars to Trousseau. I had high hopes for this store as I live within walking distance of it. Unfortunately (for them) this was not the case. I was in the store for over 10 minutes before anyone approached me. When the 20-something girl (and her "helper") finally did, they measured me for a band size, but told me that Cup sizes were just guesses. So, why was I in a "professional" store --I can guess at cup size all by myself as a department store, at much more reasonable prices. I was given 2 bras (as separate times) and was told to try them on even though they were not in my size. Mind you, at no time was I given ANY assistance in the trying out process. One bra style fit my needs; unfortunately, it was not in stock in my size--I was, however, allowed to try on a bra that was being held for another customer. The owner might like to know that these young girls soured a sale --I was ready to drop some $$$, After over an hour, I left the store greatly disappointed and angry. Several days later I travelled to Dor-Ne Corset Shop in Silver Spring, MD where I got fitted in 20 minutes and walked out with a better uplift (both physically and mentally) that believed possible. I shudder to think how these two insensitive twits would handle a mastectomy patient! They seemed to be only interested in the bridal set. BTW, the store looks like a bordello, too!

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0 out of 1 people found this review helpful.

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I have been a customer of Trousseau for many years. I am a full figured woman and have been only able to find my size with great selections of lingerie and sleepwear at Trousseau. The staff is not only friendly they have been trained extensively and are all sizes. Trousseau not only has the products I want they perform complimentary alterations and special order products for me. They even contact me when new products arrive that I might like. They also maintain a secured database of my preferences so my husband can buy me gifts that #1 fit and #2 I'll like. They are great!

2
★★★★★

I have been a customer of Trousseau for many years. I am a full figured woman and have been only able to find my size with great selections of lingerie and sleepwear at Trousseau. The staff is not only friendly they have been trained extensively and are all sizes. Trousseau not only has the products I want they perform complimentary alterations and special order products for me. They even contact me when new products arrive that I might like. They also maintain a secured database of my preferences so my husband can buy me gifts that #1 fit and #2 I'll like. They are great!

Pros: Great Service, Great Selections, Know What They are Doing!!

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I cant believe I've finally found a shop that cares. I've been to all the others and as a plus sized woman the staff greeted me and understood my plight. But sure enough they able to professionally fit me with the most beautiful bra and pantie set. I will certainly highly recommend Trousseau to all my friends. They professional, courteous and truly care about their customers. Keep it up!

5
★★★★★

I cant believe I've finally found a shop that cares. I've been to all the others and as a plus sized woman the staff greeted me and understood my plight. But sure enough they able to professionally fit me with the most beautiful bra and pantie set. I will certainly highly recommend Trousseau to all my friends. They professional, courteous and truly care about their customers. Keep it up!

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It is quite obvious that Unkind & Unhelpful never set foot in Trousseau! Hence why they are anonymous!They are incredibly helpful not only for me but also my husband (gift certificates) and teenage daughter. As a larger size woman it is very difficult to find lingerie. Not only does Trousseau carry large sizes (up to 56-K) but they provide complimentary alterations for a perfect fit. They take the time with my daughter making her feel comfortable with herself.

4
★★★★☆

It is quite obvious that Unkind & Unhelpful never set foot in Trousseau! Hence why they are anonymous!They are incredibly helpful not only for me but also my husband (gift certificates) and teenage daughter. As a larger size woman it is very difficult to find lingerie. Not only does Trousseau carry large sizes (up to 56-K) but they provide complimentary alterations for a perfect fit. They take the time with my daughter making her feel comfortable with herself.

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Some of the staff don't give a damn about you if you're not young and thin. When it was pointed out that nothing seemed to available in sizes other than "small" or "medium," the young staffer said "oh" and walked away. "Dedicated to the fine art of Romance." It's laughable.

1
★☆☆☆☆

Some of the staff don't give a damn about you if you're not young and thin. When it was pointed out that nothing seemed to available in sizes other than "small" or "medium," the young staffer said "oh" and walked away. "Dedicated to the fine art of Romance." It's laughable.

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0 out of 1 people found this review helpful.

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I visited Trousseau for wedding undergarments and couldn't believe the selection. They'll even do free alterations on anything they offer. I've recommended Trousseau to other brides and have heard nothing but good things. The prices can be high but when the salesperson was helping me, she didn't direct me to the most expensive item...in fact, I think i came away with the perfect choice for my dress and it was one of the least expensive items in the store! Great find!

5
★★★★★

I visited Trousseau for wedding undergarments and couldn't believe the selection. They'll even do free alterations on anything they offer. I've recommended Trousseau to other brides and have heard nothing but good things. The prices can be high but when the salesperson was helping me, she didn't direct me to the most expensive item...in fact, I think i came away with the perfect choice for my dress and it was one of the least expensive items in the store! Great find!

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When I went to Trousseau for the first time, I was immediately impressed by their elegant selection and friendly staff. This place is perfect for hard to find sizes like mine. However it is so expensive, I only purchase something there if I can't find it elsewhere. For standard items like nightgowns, their prices are very high (not that they are overcharging - it's probably standard retail for high end items - but still expensive). I don't think they have a mailing list, so I don't know if/when they have sales.

4
★★★★☆

When I went to Trousseau for the first time, I was immediately impressed by their elegant selection and friendly staff. This place is perfect for hard to find sizes like mine. However it is so expensive, I only purchase something there if I can't find it elsewhere. For standard items like nightgowns, their prices are very high (not that they are overcharging - it's probably standard retail for high end items - but still expensive). I don't think they have a mailing list, so I don't know if/when they have sales.

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.

I have been a customer of Trousseau for a number of years, and have always been impressed by the boutique's attentive and friendly staff. I had been wearing the wrong bra size for years until I happened upon this shop. The associates not only provided me with a precise fitting but also suggested undergarments would best suit my individual size. Bras now support me and fit comfortably.

Trousseau offers a range of stylish lingerie and accessories largely moderately priced to pricey for the truly unique or one-of-a-kind items. The proprietress has even accommodated me on special orders. Trousseau also stocks difficult-to-find sizes. (I wear one of them.) For a custom fit, alterations are gratis. A goof with alterations on a very expensive item was all but completely corrected. (After two alterations, I decided skip a third; it was good enough.)

4
★★★★☆

I have been a customer of Trousseau for a number of years, and have always been impressed by the boutique's attentive and friendly staff. I had been wearing the wrong bra size for years until I happened upon this shop. The associates not only provided me with a precise fitting but also suggested undergarments would best suit my individual size. Bras now support me and fit comfortably.

Trousseau offers a range of stylish lingerie and accessories largely moderately priced to pricey for the truly unique or one-of-a-kind items. The proprietress has even accommodated me on special orders. Trousseau also stocks difficult-to-find sizes. (I wear one of them.) For a custom fit, alterations are gratis. A goof with alterations on a very expensive item was all but completely corrected. (After two alterations, I decided skip a third; it was good enough.)

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.

I've been buying my lingerie here for years. Unlike Victoria's Secret, Trousseau carries sizes for women with larger chests (and doesn't make us feel like we have two heads when we ask for them). On top of that, the styles are CUTE, and not the plain white minimizers that other places seem to think large-breasted women need!

Their stuff is pricey, but you get free alterations for the life of whatever piece needs it, so it's a great deal.

5
★★★★★

I've been buying my lingerie here for years. Unlike Victoria's Secret, Trousseau carries sizes for women with larger chests (and doesn't make us feel like we have two heads when we ask for them). On top of that, the styles are CUTE, and not the plain white minimizers that other places seem to think large-breasted women need!

Their stuff is pricey, but you get free alterations for the life of whatever piece needs it, so it's a great deal.

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I got my wedding undergarments at this shop! The staff was so helpful in finding me something that wouldn't show under my dress and that would flatter my body type. It was a little pricey, but they do free alterations.

5
★★★★★

I got my wedding undergarments at this shop! The staff was so helpful in finding me something that wouldn't show under my dress and that would flatter my body type. It was a little pricey, but they do free alterations.

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I bought a longline bra for my wedding here. Service was great, all the staff was helpful. Alterations are free, which is an added bonus...but the stuff is a bit pricey. My bra was taken in too much during alterations, and the only solution was to put a bra extender in it, since it couldn't be let out. I probably won't wear it again, so I'm upset I paid a lot for a one-use bra, but it was the only one I found after much looking that didn't show under my dress so it served it's purpose!

3
★★★☆☆

I bought a longline bra for my wedding here. Service was great, all the staff was helpful. Alterations are free, which is an added bonus...but the stuff is a bit pricey. My bra was taken in too much during alterations, and the only solution was to put a bra extender in it, since it couldn't be let out. I probably won't wear it again, so I'm upset I paid a lot for a one-use bra, but it was the only one I found after much looking that didn't show under my dress so it served it's purpose!

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We loved shopping here for bridal accessories for the bridesmaid and bride. The staff knew a lot about weddings and were very helpful with suggestions and not pushy at all. We found the bride's garter belt and corsages for the brides. I would shop here again! Recommended for their great service and convenient shopping location.

4
★★★★☆

We loved shopping here for bridal accessories for the bridesmaid and bride. The staff knew a lot about weddings and were very helpful with suggestions and not pushy at all. We found the bride's garter belt and corsages for the brides. I would shop here again! Recommended for their great service and convenient shopping location.

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The staff is very knowledgeable and helpful. The woman I worked with thought I could be one of two sizes so without rushing me she ordered one in each size, allowed me to try them both and then purchase the one I wanted. They are, however, fairly pricey.

4
★★★★☆

The staff is very knowledgeable and helpful. The woman I worked with thought I could be one of two sizes so without rushing me she ordered one in each size, allowed me to try them both and then purchase the one I wanted. They are, however, fairly pricey.

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They are way overpriced, just like most bridal stores. But for undergarments especially, they are the perfect place to find exactly what you want and then look elsewhere for a better price. The selection of veils was not impressive, nor was the extras they had, but the undergarments were perfect. If you hit a sale or something, it might be the perfect place to buy, because the staff is extremely knowledgeable.

4
★★★★☆

They are way overpriced, just like most bridal stores. But for undergarments especially, they are the perfect place to find exactly what you want and then look elsewhere for a better price. The selection of veils was not impressive, nor was the extras they had, but the undergarments were perfect. If you hit a sale or something, it might be the perfect place to buy, because the staff is extremely knowledgeable.

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The prices there are high, but I comparison shopped and they were the same as the department stores for what I ultimately purchased. They have a fantastic selection and a very good staff who knows how to find the peice that best suits you. They measure correctly and give you a good selection to choose from. They can get busy on the weekends, make an appointment if you can.

4
★★★★☆

The prices there are high, but I comparison shopped and they were the same as the department stores for what I ultimately purchased. They have a fantastic selection and a very good staff who knows how to find the peice that best suits you. They measure correctly and give you a good selection to choose from. They can get busy on the weekends, make an appointment if you can.

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A friend of mine recommended I check out Trousseau's when I was complaining about some of the lingerie stores in the malls. Trousseau is so much nicer. The staff are very helpful, alhtough the first time I went there were several brides there getting their undergarments fitted for their dress. Otherwise they have an excellent selection of classy items, I'll definately be going back (but probably during the week to avoid the weekend rush)

4
★★★★☆

A friend of mine recommended I check out Trousseau's when I was complaining about some of the lingerie stores in the malls. Trousseau is so much nicer. The staff are very helpful, alhtough the first time I went there were several brides there getting their undergarments fitted for their dress. Otherwise they have an excellent selection of classy items, I'll definately be going back (but probably during the week to avoid the weekend rush)

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.

I never thought I would find a lingerie store so helpful. I looked their for some of my wedding accessories. Most of their things were out of my price range but I ended up having them custom make my shoes (which was actually cheaper than a lot of the other shoes I looked at). My fiance is the same height as me and wanted me to wear flats. They took a pair of ballet flats and customized them to match my dress. I loved them (and to top it all of my feet were so comfy that night).

PROS: great staff and products
CONS: way pricey

5
★★★★★

I never thought I would find a lingerie store so helpful. I looked their for some of my wedding accessories. Most of their things were out of my price range but I ended up having them custom make my shoes (which was actually cheaper than a lot of the other shoes I looked at). My fiance is the same height as me and wanted me to wear flats. They took a pair of ballet flats and customized them to match my dress. I loved them (and to top it all of my feet were so comfy that night).

PROS: great staff and products
CONS: way pricey

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.

This is a great little shop in Vienna that specializes in bras and lingerie. Unfortunately, they dont have any nursing bras and I also think that they dont carry anything for those in larger sizes. They have amazing headpieces for wedding veils. They are handmade by someone locally. They are a little pricey, but worth it for something unique that can be passed down. They are also located in a strip mall so dont let that throw you off.

PROS: unique items, easy in and out
CONS: pricey, no nursing bras

4
★★★★☆

This is a great little shop in Vienna that specializes in bras and lingerie. Unfortunately, they dont have any nursing bras and I also think that they dont carry anything for those in larger sizes. They have amazing headpieces for wedding veils. They are handmade by someone locally. They are a little pricey, but worth it for something unique that can be passed down. They are also located in a strip mall so dont let that throw you off.

PROS: unique items, easy in and out
CONS: pricey, no nursing bras

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