Staples - Closed - CLOSED

★★★★☆
M-F: 8:00am-9:00pm, Sat: 9:00am-9:00pm, Sun: 10:00am-6:00pm
  • 13653 Lee Jackson Memorial Hwy Chantilly Plaza Shopping Ctr

    Chantilly, VA 20151

    Map & Directions
  • 703-263-9731

About Staples - Closed

Categories
  • Office Supplies
  • Office Furniture
  • Printing
  • Computer Repair Services
  • Consumer Electronics Stores
  • Wholesale Paper Products
  • Computer Hardware
  • School Supplies
Hours
M-Su Closed
Phones
  • Fax (703-263-9735)
Products
  • acer netbooks
  • sharp projectors
  • compaq desktops
  • epson projectors
  • toshiba netbooks
  • toshiba laptops
  • dell laptops
  • dell monitors
  • lexmark printers
  • acer monitors
  • emachines monitors
  • canon printers
  • tomtom gps systems
  • dell desktops
  • epson scanners
  • hp laptops
  • compaq laptops
  • xerox scanners
  • hp desktops
  • epson printers
  • canon scanners
  • apple ipods
  • brother scanners
  • hp scanners
  • hp printers
  • hp netbooks
  • xerox printers
  • garmin gps systems
  • brother printers
  • magellan gps systems
  • iPad
  • Apple Products
Specialties
  • Toner, Printers, Printer Ink, Office Supplies, Office Furniture, Computers, Back To School Supplies
Brands
  • Amazon-Kindle
  • Avery
  • BIC
  • Dell
  • Expo
  • Intuit
  • HP
  • Logitech
  • Microsoft
  • Netgear
  • Paper Mate
  • Pentel
  • Pilot
  • Post It
  • Scotch
  • Sharpie
  • Seagate
  • Swingline
  • Symantec
  • Toshiba
  • Uniball
  • Western Digital
  • Apple
Services
  • Tech Support
  • Phone Repair Services

Home & Garden

Home & Garden
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Manager

Meet the Manager

    Tech Services
    Black Friday Deals 2015
    Category Featured Services 1
    Category Featured Services 2

    Setups & Installs

    Get your devices up and running

      Backup & Recovery

      Make sure your important files are safe before it's too late

        Support & Security

        Peace of mind for all of your devices

          Repairs & Upgrades

          We will keep your devices up and running
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            .

            I took my computer to EasyTech to have it upgraded. I was intending on giving it to my daughter for her school work and wanted it to be able to be used for that purpose. I needed a larger hard drive, more ram and a new video or graphics card. I told the young man when I brought it to them exactly what I needed. He asked if I had considered purchasing a new computer and started that dreaded sale pitch. I couldnt even get a word in until his 5 minute presentation ended. I again told him what I wanted and nothing more when he told me that he was going to get me someone who could help me with that and he walked away in search of this person. I stood there for another 10-15 minutes waiting for his replacement to return. He never showed. I had to flag someone down and start the description process all over again with a new person. This took another 10 minutes of talking and 10 minutes of paperwork and finally I was able to leave the store. I called them a few days later, as instructed, to confirm that it was done before heading over. They informed me that it hadnt been started yet because of the hard drive being out of stock. I then explained that when I dropped it off the hard drive I purchased from them was taken off the shelf while I was there. He said, ..uh, oh okay, and put me on hold. I waited until another person got on the phone and explained there was a mix up and theyd get started on my computer right away and it could be picked up tomorrow. We agreed that I would call tomorrow before coming in and picking up the finished machine. I said okay and called back the next day. Again I was told it was not ready. I finally gave up and decided to pick it up and take it elsewhere. I called a couple of places, wasnt happy with their prices (as high as EasyTech and with no warranty). I was able to find a company called Secure Remote Support (secureremotesupport-dot-com). I found them to be pleasant, informative and very cost effective considering what I had just paid for basically nothing. I logged into their remote service with the instructions of the tech over the phone (3 minutes at the most!) Everything was as I ordered. There were no up sales, no hidden fees and no excuses thankfully (dont know how much more I could handle of that.). It was a night and day difference between the two services. So thank you Secure Remote Support for showing me the light. EasyTech, Get your stuff together, then offer customers your service.

            0
            ★☆☆☆☆

            I took my computer to EasyTech to have it upgraded. I was intending on giving it to my daughter for her school work and wanted it to be able to be used for that purpose. I needed a larger hard drive, more ram and a new video or graphics card. I told the young man when I brought it to them exactly what I needed. He asked if I had considered purchasing a new computer and started that dreaded sale pitch. I couldnt even get a word in until his 5 minute presentation ended. I again told him what I wanted and nothing more when he told me that he was going to get me someone who could help me with that and he walked away in search of this person. I stood there for another 10-15 minutes waiting for his replacement to return. He never showed. I had to flag someone down and start the description process all over again with a new person. This took another 10 minutes of talking and 10 minutes of paperwork and finally I was able to leave the store. I called them a few days later, as instructed, to confirm that it was done before heading over. They informed me that it hadnt been started yet because of the hard drive being out of stock. I then explained that when I dropped it off the hard drive I purchased from them was taken off the shelf while I was there. He said, ..uh, oh okay, and put me on hold. I waited until another person got on the phone and explained there was a mix up and theyd get started on my computer right away and it could be picked up tomorrow. We agreed that I would call tomorrow before coming in and picking up the finished machine. I said okay and called back the next day. Again I was told it was not ready. I finally gave up and decided to pick it up and take it elsewhere. I called a couple of places, wasnt happy with their prices (as high as EasyTech and with no warranty). I was able to find a company called Secure Remote Support (secureremotesupport-dot-com). I found them to be pleasant, informative and very cost effective considering what I had just paid for basically nothing. I logged into their remote service with the instructions of the tech over the phone (3 minutes at the most!) Everything was as I ordered. There were no up sales, no hidden fees and no excuses thankfully (dont know how much more I could handle of that.). It was a night and day difference between the two services. So thank you Secure Remote Support for showing me the light. EasyTech, Get your stuff together, then offer customers your service.

            .

            These guys go the extra mile! Their staff is helpful and seems to know what's going on and how to do things. Everything is sorted in a way that is easy to find and the prices really are good. Stop shopping at Wal-mart and go to places like Staples! The checkout was fast and done with. I was asked while browsing if I needed help with anything by one male employee, I told him I wanted this certain kind of desk and he said to hold on for just a second and he came out within 2 minutes with the box for the desk and asked if it was still what I wanted. I took a second look and bought it, and he helped me take it to the register, then outside into my car. Very helpful and friendly. I hope this place continues it's streak, because I will be here often-- I go to school in Richmond now but when I come home to Chantilly, I hope to be able to get more supplies and furniture from this particular location!

            5
            ★★★★★

            These guys go the extra mile! Their staff is helpful and seems to know what's going on and how to do things. Everything is sorted in a way that is easy to find and the prices really are good. Stop shopping at Wal-mart and go to places like Staples! The checkout was fast and done with. I was asked while browsing if I needed help with anything by one male employee, I told him I wanted this certain kind of desk and he said to hold on for just a second and he came out within 2 minutes with the box for the desk and asked if it was still what I wanted. I took a second look and bought it, and he helped me take it to the register, then outside into my car. Very helpful and friendly. I hope this place continues it's streak, because I will be here often-- I go to school in Richmond now but when I come home to Chantilly, I hope to be able to get more supplies and furniture from this particular location!

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            .

            When I had to return an item,that I had mistakingly purchased the wrong kind,they took the blame and apologized for ME getting the wrong item.It was not their fault,but they were very kind and helped me find the correct item.That store has a very large variety of items,that I use around the house,for work and for homeschooling my daughter.My friend is a public school teacher and she always buys her supplies from there.

            5
            ★★★★★

            When I had to return an item,that I had mistakingly purchased the wrong kind,they took the blame and apologized for ME getting the wrong item.It was not their fault,but they were very kind and helped me find the correct item.That store has a very large variety of items,that I use around the house,for work and for homeschooling my daughter.My friend is a public school teacher and she always buys her supplies from there.

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            Message from Staples - Closed

            Staples is the world's largest office products company. We're committed to making it easy for our customers to buy a wide range of office supplies, technology, furniture, and business services. -- Staples. That was easy.

            More about Staples - Closed

            Amazon-Kindle, Avery, BIC, Dell, Expo, Intuit, HP, Logitech, Microsoft, Netgear, Paper Mate, Pentel, Pilot, Post It, Scotch, Sharpie, Seagate, Swingline, Symantec, Toshiba, Uniball, Western Digital

             

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