Suburban Animal Hospital

I have been going to Suburban Animal hospital since being recommended by my old boss in 2002. I took my cat, Whitetoes there after her sickness had been ignored by another Vet. Suburban did their best to treat her and were able to make her comfortable in her last year. I was grateful for their kindness and caring.
My cat President was diagnosed with diabetes and our vet Dr. Casper is amazing. She is so wonderful, always listens to my concerns, questions, etc. My other cat Ariana has always been treated well, and we recently saw Dr. Benham, because Dr. Casper was out and Dr. Benham is great too! I love the vets, the techs and all the staff, they are wonderful and I would recommend Suburban to anyone!

Posted 08/13/09 | Report Abuse

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Love these guys. My parent's used then for all our dogs when we were growing up and now my husband & I use Suburban. The girls behind the front desk have ALWAYS been very helpful and friendly to me. Every doctor that I've had any of our dogs see has been very compassionate and taken the time to explain things fully. These people CARE about your dog. I do agree that they are expensive, but they take such good care of our pets that I feel like I just have to deal with the costs. Oh, also their groomer, Carol, loves her job and all her clients. My dogs actually like to go to this Vet.

Posted 07/31/09 | Report Abuse

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There must be a time & place for the front desk employees to seek their gossip & personal issues, NOT at work & especially when it distracts them from waiting customers. This issue has happened every time I've been present. It seems like an easy fix, will someone retrain these people for proper etiquette?! Or at least keep the drama behind closed doors & off the work phone lines for us all to witness while waiting. I have also been mislead into taking my dying dog to a nearby hospital to only rediscover what I already knew. His demise was congenital heart disease, something i've known years prior & what I assumed was in his chart. Apparently not. When showing symptoms, they rushed us to the hospital to have them say there is nothing they can do with a SUPER sized bill on the way out the door, THANKS A LOT. Not only that, they charged me twice for the same tests at this clinic. Poor bed side manner taking advantage of grief stricken customers. I sure hope they've cleaned up their act.

Posted 06/10/09 | Report Abuse

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I never write reviews, but my experience with Suburban Animal hospital has been so extraordinarily positive in contrast to other vets in the area that I've been inspired to write this one. I have lived in the DC area for over 10 years and my two schnauzers and their cat have seen a number of vets over the years for various issues. When my first schnauzer was a puppy (she's now 9 1/2) we saw a vet in Georgetown. When we moved out to Arlington we started going to Arlington Animal Hospital where the vet was lovely (and still is), but the care was significantly more expensive and the facilities were also pretty outdated. I had one experience with Cherrydale when my cat had an abscess that cost so much money (unnecessarily I later learned) that I never went back although the facilities were nice. When we learned that my older schnauzer needed to have a bladder stone removed and we decided to spay my younger schnauzer, we went back to Arlington Animal hospital. They gave us an estimate for the spay of around $400, which seemed about right for the area. However, by the time we had done blood-work and a pre-op visit for just the schnauzer for the spay, we had already spent over $300. They also made mistakes. We brought in medical records of the schnauzer's recent shots, but the hospital failed to read the recent rabies vaccinations, revaccinated them, and charged us for the mistake. Thank goodness that wasn't dangerous. After the first blood-work for the spay, they told me they'd need to repeat blood-work at a cost of another $200 + and when I asked about the costs given the first estimate, they claimed that $400 was never reasonable, that the spay would likely come to 2K, and that the other operation would be closer to 4K. They were neither apologetic nor nice about the difference in price from what they had originally mentioned. The receptionist was haughty and rude about my inquiry into price as if my asking about the details of $6K in vet costs meant I was not willing to care properly for my pets. I have never minded spending money on my pets, but the amount seemed particularly excessive for the spay, much less the other surgery, and when I called around, all other vets in the area, except for Cherrydale, agreed. We took both schnauzers to Suburban for a second opinion. From the beginning, it was a wonderful and refreshing experience. The hospital facilities were clean and modern, the reception staff was very friendly and affectionate with the dogs, they have lab facilities on-site, and the doctor was professional, kind, skilled, and honest. They gave us detailed estimates for each surgery that included an extra night in the hospital for each dog and, more importantly, they held to them. Even with the extra night in the hospital for both dogs to monitor their recovery, the spay came to about $450 and the two surgeries together came to just over $2K, a full $4K less than I was quoted at Arlington Animal Hospital... and for more modern, extended, and better care. Dr. Casper did both surgeries, worked with us on scheduling to ensure both girls could go in on the same day and recover together, and followed up with us personally via telephone multiple times throughout their recovery. I have never had a vet as personally attentive to my pets' care or as straight-forward with me about their needs. Ultimately, in addition to the amazing attention and care my dogs received, what I appreciated most about Suburban was their honesty. I have felt 'sold' or 'guilted' at times by other vets who suggest tests or procedures that are costly and you later learn are not necessary. Throughout this experience Suburban has been completely straight-forward with me about my dogs and their needs, what is critical, what is extra, and why. Because of that, I feel much more comfortable paying for extras knowing I am making the best choices for my pets and my family instead of simply funding a vet's overhead costs. I give Suburban Animal Hospital my highest recommendation and my thanks for being a bright point of honest, good quality, loving care for pets in the DC area. This is a top notch animal hospital and we hope to visit them for years and years to come. Katherine JacobsArlington resident & mom to 2 schnauzers, a cat, and a little girl.

Posted 05/11/09 | Report Abuse

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I found the staff at Suburban Animal Hospital to be very friendly and very helpful. They were so attentive to me and my little ones. I have been to a number of animal hospitals before and I've never gotten that kind of a welcome. It's great to know that there are still nice people around who genuinely seem to care. I have seen three of the five (I think there are five) doctors and they are all very nice as well. I wouldn't hesitate to recommend Suburban to anyone. They are truly real animal lovers and for us it's always a fun time! My dogs even love to go there too!

Posted 03/01/09 | Report Abuse

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I would not recommend this veterinary hospital because there are better veterinary hospitals in the area with kinder staff. My experience was not good.

Posted 02/15/09 | Report Abuse

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We have four dogs and are at the clinic often. Dr. Shrader is our vet and he has been wonderful. He is very thorough in examining our dogs and explaining results to us. He performed surgery on my dog's leg which has allowed him to walk on it again. The front desk staff is pleasant, the clinic is clean and they are always able to see my dogs that day or the next if there is an illness. The cost is worth the quality treatment and care my dogs receive at Suburban Animal Hospital.

Posted 12/11/08 | Report Abuse

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This place is not nice to new clients, the front desk practically ignored me when i walked in. They rush you to fill out your paperwork and then once the vet sees you they rush you out of the room and send you home with a HUGE bill. Overall not happy with my experience.

Posted 11/14/08 | Report Abuse

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For 26 years Suburban Animal Hospital has cared for four cats and three dogs that were part of our family. The vets have been great and provided excellent care for our animals, helping to educate us about their needs and conditions. We have never been treated rudely or impatiently by a vet. (In any case where that complaint is made, I'd like to hear the whole story.) Dr. Schroeder had to euthanize our ancient border collie mix about ten years ago, and was very compassionate. A few years ago one of the vets saved my seemingly paralyzed German Shepherd mix, now 15 year old, by diagnosing Lyme Disease and thyroid deficiency. Our dog is no longer paralyzed, really spry and enjoys a great quality of life.

With a few exceptions, I haven't found the front desk to be hugely friendly or helpful, something that hasn't changed over the years. (Eye contact upon my arrival at the desk would go a long way.) But as long as the staff makes my appointments and writes up my bills correctly, I don't consider that a serious problem. And when I have come in with a sick animal, they have been sympathetic on the whole.

Would I recommend Suburban to pet owners? Absolutely, as far as I'm concerned, there's no better place around for animal care.

Posted 09/22/08 | Report Abuse

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Suburban Animal Hospital is the best animal hospital I've ever been to! The front staff is always welcoming and helpful! I have seen most of the doctors which work there, and I must say all of them are extremely friendly and intelligent. Every time I bring my animals there, to be groomed, boarded, or an annual visit every staff member seems to have a smile and be eager to help me. If your looking for a new vet please use suburban, you will be pleased!

Posted 08/29/08 | Report Abuse

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I was at Suburban last Thursday morning and the customer service was horrible. I was astonished to hear the bad language used by the girls at the front desk (I could hear it from where I was sitting). There was dog pee near one of the benches and when I went into the bathroom the toilet looked like it hadn't been cleaned. Dr. Benham was awesome but otherwise, a really unprofessional and bad experience altogether.

Posted 08/26/08 | Report Abuse

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The front desk is difficult. They want to know in detail what your need is, for reasons that are not clear because the vets do not refer back to previously provided information. Subsequent visits or calls with vets are usually back at square one - they sometimes even contradict themselves. Maybe they are too busy to take the time to know their clients or that's just not their way. They also charge for missed appointments, but do not provide courtesy reminder calls.

Posted 08/08/08 | Report Abuse

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All of my experiences with Dr. Shrader and his staff over the past 8 years have been far and away outstanding, and can't even compare to other vets I've tried previously. I know him to set very high standards for himself and all of his staff in terms of level of pet care and respectful interaction with pet owners, and it shows. I do believe that he is such a decent and committed man, that if there were any problems with his practice, he would want to know and would act immediately to fix them. He is gentle, compassionate, and extremely knowledgable, and he spends whatever time is needed with each appointment, carefully explaining everything and answering all questions, while never being condescending or hurried. Three important examples of his care:

1. After having my dog vaccinated at another vet, she developed large lumps on her back. I feared a fast growing cancer and was beside myself with anxiety. I found Suburban in the phone book and they took me in as a brand new walk-in patient on a Saturday. Every one of the staff was so compassionate and kind to me, seeing my obvious distress. Dr. Shrader discovered that the lumps were actually dangerous absesses from dirty needles having been used at the other vet (some vets, but not Dr. Shrader's practice, re-use needles to cut costs, and if they're not properly sterilized, this is the result). Dr. Shrader took my dog in for emergency surgery within a few hours and all went well.

2. I moved 3 years later and started using another vet closer to my new home. After they diagnosed my dog with heartworms and were scheduling her to begin treatment, I decided I wanted her treated by Dr. Shrader. I asked that he provide me with a price for this, and took her in for the appointment, after having her records transferred over. When I got there, Dr. Shrader advised re-testing to be sure. He told me (the other vet didn't) that the test has a high false positive rate and that re-testing and looking at the blood under a microscope were important before proceeding. He also said that if I'd only missed one dose of the preventative (which I had), heart worms weren't possible. I agreed to more blood work. Suburban does NOT send blood work out to labs to be read by technicians, rather their vets read the slides and tests themselves in their own lab. Not only did my dog NOT have heart worms, but the lab of the previous vet had read the wrong dot on the test! The test shows 3 different diseases/infections depending on which dot shows up. So it wasn't even a false positive, but complete blunder on the part of the technician who misread the test. Dr. Shrader ran it twice, then looked at two different samples under the microscope, and then did another test that spins the blood just to be sure! But he only charged me for the first one. His careful approach saved her from expensive and very dangerous treatment (it's arsenic). Because of her advanced age, there was a significant risk that it could easily have put her into liver failure and killed her. And even if it hadn't, the treatment is very unpleasant. As to cost, the other vet's charge for this treatment was double that of Dr. Shrader. When I asked why this was so, he explained that you have to pay for a whole batch of the drug, but about half is unused so is wasted. He usually calls around to other vets see if any of them is about to treat a dog so they can split the the drug batch and save the owners money. This is another testiment to his character b/c he goes to that extra trouble just to save the pet owner money, since he'd get paid either way.

3. In 2001 I recommended Dr. Shrader to a colleague. Her old dog's condition was proving difficult to diagnose and at least one other vet told her the dog was dying and should be put down. Dr. Shrader accurately diagnosed and successfully treated the condition, and her dog lived a quality life for another 2 years! After her first visit with Dr. Shrader, she expressed such gratitude for having found him since no one else had able to help. She and her husband had been preparing themselves for saying goodbye to their dog when Dr. Shrader turned things around.

Since the heartworm fiasco, I'm back with Suburban Animal Hospital to stay, and will continue to go there, regardless of the extended travel time.

Posted 07/08/08 | Report Abuse

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Dr. Shrader and his staff of doctors, technicians and administrative assistants are very knowledgeable, caring and helpful. They have been taking care of my two chihuahuas for four years now and are doing a fine job with their care. I would recommend this hospital to anyone.

Posted 07/05/08 | Report Abuse

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I've been going to Suburban Animal Hospital for 5 years since I got my dog. They are rather expensive, but I could shop around for better prices if I was really interested. They've always been sweet to my dog, the space and parking is better now that it's renovated. We rarely need to see a vet since she's pretty healthy, but when we do they never suggest procedures just to suggest them (ex: I asked about dental care and they examined her and said she'd be fine for another 1-2 years with tooth-brushing). I also like their grooming service, the price for that is the cheapest around.

Posted 06/27/08 | Report Abuse

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I'm surprised at some of the more negative experiences people have had here (not that I doubt them- those things can happen anywhere). We've been taking our dog to Suburban for 5+ years, and have had only good, sometimes lifesaving, experiences. The most important one was when one of the vets correctly diagnosed our dog with a life-threatening condition from pretty vague symptoms. They whisked her off to surgery in minutes, prevented a rupture, and saved her life. When she chewed on a poison ant trap and I panicked, they did quick research, called the manufacturer, and within 30 minutes called back, told me what to do, and reassured me all would be well. Same happened when she ate some chocolate. When my dog recently developed some benign growths the vet spent quite a bit of time with me discussing options and giving unpressured, nonjudgmental advice. Every time our dog has had blood work done, the vet has called back as soon as the results were in, usually well before we expected them, and called us in off-hours, spending as much time as needed discussing the results. We have never felt rushed. Suburban has taken us on very short notice when we have needed, and we have never had trouble getting our dog in in a timely manner. The front desk staff has never been overly friendly with me, but I really don't care as long as they do their job. I'm not there for a social visit. I don't know what their policy is when it comes to new vs. existing clients, so I wouldn't promise newbies that they could get in as quickly as we usually do. Don't like the tight parking spaces, but the new waiting area is the best I've ever seen.

Posted 06/11/08 | Report Abuse

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I actually used to work at Suburban Animal Hospital and can absolutely agree with several of the reviews that I read. While the hospital is a short distance from my house, I would not recommend their services as a general rule. The fees, even for a check-up, are through the roof, and scheduling is frequently a nightmare. They are not usually open on Sundays, so you should definitely have a back-up hospital for emergencies. They are not welcoming to walk-ins, particularly to new clients, which is another reason to have the number for a emergency vet as an alternative. The doctors and techs are knowledgeable but often not personable, which is something to be prepared for. Additionally, because they have so many clients, test results and the concerns of pet-owners are often overlooked. If you want a response or test result, you will without a doubt have to call the office multiple times in order to get a concrete answer. Do not be afraid to leave messages. When your pet's health is at stake, you will need to be assertive and proactive. The people working at the front desk often come across completely incompetent and rude as well.
My suggestions for anyone new to the area or thinking about bringing their pets to suburban: I would never bring my dog to the kennel. The dogs do not get the exercise that they need. Several of the Vets are relatively knowledgeable, and the technology is really advanced, so if your pet has some unexplainable disease/symptom, you may want to make an appointment at Suburban. I wouldn't use their services unless it was absolutely necessary. Good luck all, and hope this is helpful!

Posted 05/24/08 | Report Abuse

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Do not send your animals to Suburban Animal Hospital! We used Dr. Schrader for our pets for a few years until he killed our dog.

Last year we brought our dog to Suburban because he seemed to be losing his appetite and energy. Dr. Schrader told us the dog had Lyme disease that had damaged his kidneys irreparably. The worst part was that SUBURBAN KNEW HE HAD LYME FOR A WHOLE YEAR and never bothered to contact us.

We were told after tests two years ago that we would be contacted immediately" if the tests came back positive. Well, the test was positive and they never called or sent a letter. If we had known two years ago that our dog was having suffering from Lyme, we could have given him antibiotics and started him on a diet that could have kept his kidneys in better condition.

Our dog had to be euthanized (at a different veterinary office!) and I miss him every day. I hope no other person and their dog will be put into the hands of this veterinary office. We got no apology -- just a bill.

Posted 05/10/08 | Report Abuse

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I have been taking my dogs to this vet for about 15 years, after moving from another nearby vet that did not interact as well with me or my animals. On the whole, I have been pleased. The vet care has always been very thorough during regular check ups and the doctors have taken the time to explain things. Two of my dogs have been rescues, not particularly good with strangers, but they've taken well to each of the Surburban vets. About 2007, they remodelled the building and added a lot more space for boarding. I didn't board there before the renovation because it was cages only, but have started to board there now that they have indoor runs. Wait times to see the vet for routine check ups can be very long during walk-in hours, but is much better during appointment times.My dogs have been pretty healthy, so I've only had three "sick" visits. One was a referral to another vet for surgery. Sick visits can get pricey. Suburban gave me options/choices on how to proceed and I chose to do the least invasive/cheapest test or procedure first.

Posted 01/22/08 | Report Abuse

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It was close so we thought, score, this is perfect! Not! Prices were twice as much as our last vet. One of the doctors said, "I don't have time [to help you] right now." Unbelievable, who is paying who for service? Front desk people are nice to some people (return customers, maybe?) and rude to new customers. To top it off the parking lot is very small and difficult to get in and out of. I do not recommend this vet office.

Posted 11/30/07 | Report Abuse

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Dr. Schrader and his staff have provided excellent care for my dogs over the past six years. Of all the vets I've had in my life, Dr. Schrader is the most knowledgable, helpful, and kind. He always takes the time to educate me and has a great bedside manner with my dogs. His staff has always been professional and helpful to me, even when they are extremely busy, which they usually are. The new facility is fantastic too! I am incredibly grateful for their skilled professionalism and dedication to my pets. -A. Barton

Posted 11/20/07 | Report Abuse

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For the most part we have received good care there, but if your pet has an emergency on a Sunday, the staff and doctors are in no mood to help you so you had better take your pet somewhere else.

Posted 10/03/07 | Report Abuse

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My mom has taken our cat to the Suburban Animal Hospital for a few years now. A few years ago, around 2003-2004, the vet was great. A doctor there, Dr. Kalinsky (SP?) was very helpful with saving our cat from a medical condition (but now she's the least bit helpful; see below). However, now in 2007, my mother had a horrible experience there. The cat had an infection and other health problems, so my mom had to spend over $1,000 there in one week. Dr. Benham (SP?) was very helpful and caring. She told my my mom that if they had any problems after the cat's initial appt., they should bring the cat in over the weekend - on Saturday or Sunday. So, the cat wasn't eating well after her appt. and my mom brought the cat in on Sunday. The overweight Asian receptionist there was VERY rude to my mother - saying that they don't have technicians on Sunday and that they can't help her. She then went and asked Dr. Kalinsky if they would help the cat, and she was extremely rude as well. She said that "it is not right to bring the cat in on a Sunday." What is she doing there on a Sunday if she's not available to help?? My mom then started crying, as she was very upset about the situation and the cat's health. Dr. Kalinksy said "Oh well. She's old anyway. These things happen." Sensitive? I certainly don't think so! Dr. Kalinsky then said it's probably kidney failure, even though an ultrasound done a few days earlier did not show kidney failure. Dr. Kalinsky is rude, unhelpful, and insensitive. If you must use this animal hospital, please only see Dr. Schraeder or Dr. Benham. And make sure you don't have a need to visit the vet on a Sunday - or be prepared.

Posted 10/02/07 | Report Abuse

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I have been going exclusively to Suburban Animal Hospital for over 30 years for the care of each my three dogs over these years. I am very loyal to Suburban Animal Hospital, because of their loyalty to the care of my animals. 30 years ago, Dr. Gary Schrader saved the life of my dog, who I had found spralled, listless on the kitchen floor upon returning from work. I will never forget that night; Dr. Schrader chasing me out of the area so he could save my dog. From that moment, I was hooked on Dr. Schrader as a Veterinarian, because I could see he cared about saving my dog. As the years passed, I noticed that Dr. Schrader always takes the time to educate me about the matter for which I have consulted him for my pet. As a professional myself (a lawyer and teacher), education of my client has always served me well; because an educated the client is able to help me better help them. Dr. Schrader is truly in interested in the care of animals, over everything, this is why he takes the time to educate. Also, there was Dr. Fennel, another great pick at Suburban Animal Hospital for her great, competent care of my dog. My dogs have lived long, healthy lives, the last one, 17 years. I have relocated to 15 miles away. There is a Veterinarian Hospital in walking distance. However, the answer, no matter how tempting, is No! I will never go anywhere else as long as Dr. Gary Schrader and his competent Veterinary and friendly support staff are there to take care of my pets. And, no- the waiting room was never too small, it's just that there always is a crowd, and it's no wonder. Now the new place is larger, but that will not make it bigger; the crowd will always be there because the place is 1st class care at fair prices. And, the wait is not long, either. Thank you to Suburban Animal Hospital!

Posted 12/26/06 | Report Abuse

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Ending the life of a 14 year old, much loved family Golden Retriever is never easy, but Dr. Shrader yesterday was professional, poised, and thoughtful and made an impossible situation at least bearable. He diagnosed Bentley in easy to understand terms, gave us the difficult odds and costs involved in sustaining his life, and gently provided us advice on what to do.

My wife and kids were very agitated, as was I, and tears were streaming everywhere, but the staff there and Dr. Shrader responded at every turn. They offered my "old friend", as he referred to Bentley, and my family comfort and dignity in the worst of times.

Posted 05/31/06 | Report Abuse

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It's a good place.

My sister and I have used Suburban Animal Hospital for a few years -- for five small dogs, two greyhounds, and two fat cats. Nice folks, good care, open office hours (just drop in). I forget why we stopped going to the other one on Broad St., but we feel at home at Suburban. I think it's their attitude that sold us.

The waiting area is rather small, but that may have changed in the last few months due to what look like renovations. Anyway, I don't care about the size of the waiting area.

My only complaint would be that they don't have appointments (as far as I know), so it's pot-luck on how long it will take, but we've never waited more than, oh, 20-30 minutes.

PROS: Walk-in hours, practical attitude about pets
CONS: No appointments (I don't think)

Posted 03/12/06 | Report Abuse

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Dr. Gary Schrader and his staff have been caring for the health needs of my canine family for nearly 16 years. He has particularly demonstrated a great deal of knowledge and experience with my English Bulldogs, which is difficult to find in this area. He is honest and direct with his advice, explaining all of the options, while allowing you to make the best possible decision for you and your loved ones at the time.

You will find he and his staff to be generally caring and considerate. They not only remember me and my dogs from visit to visit, but remember our names. They have shown great compassion with the loss of three of three of my own over the years.

His office is very rescue friendly. I would see no one else.

PROS: Experienced, "rescue friendly " English Bulldog Veterinarian
CONS: None

Posted 02/26/06 | Report Abuse

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I'm sorry that other reviewer had a bad experience. I've been with this vet for almost two years now. They know my cat by name and always treat her like their own. All the vets have spent a great deal with me when I come to visit. I am a paranoid pet owner, so I know that I worry about things that are nothing. These vets treat me with respect and have never made me feel silly. We've moved a bit further away, but I still bring my cat here. They are in the process of renovating their building, maybe that is why the waiting room is a bit small right now.

Posted 11/02/05 | Report Abuse

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We just adopted a puppy and needed to bring his someplace within 24 hrs (part of the adoption). This was the only place that could see us-that should have been my first clue! The place was crazy, way too small a waiting room for so many animals. The visit with the vet was super short, and since we were new dog owners we had a ton of questions-the vet brushed us off and said that many people have had dogs before us and it would take alot to hurt the puppy-what kind of answer is that????

Posted 08/30/05 | Report Abuse

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