Brown's Sterling Nissan

We had settled on the car that we wanted- we just needed to buy it. The overall experience was excruciatingly painful, annoying, dreadful (or whatever synonymous adjective you prefer) until we drove out to Browns Nissan Dealership in Sterling with the car we wanted.

We started out with the dealership in Chantilly. We were told never ending details about the amazing deal we were getting from them. The deal seemed to be too good to be true for them. Not for us though. We had done extensive research on the vehicle, the options associated with it, and the general price range. The Nissan Dealership in Chantilly truly believed they were getting us an amazing deal. Any negotiating on our behalf was pushing it. Not only that, we were not even able to see the actual car until we signed documents stating that we were going to purchase that car. What?? The deal was that the car was not at this dealership but at another, and to retrieve the car, they were going to up the price on the car.

I dont know if thats a normal practice in the car dealership world, but Browns Nissan was against the notion outright. The model of the car we wanted was also unavailable at Browns Nissan but our salesman made sure the car would be at the dealership within the hour and without any extra charge (they still had to pay a $700 some transfer fee for themselves). There were some other places around town we hit up as well. Needless to say, for us, some seemed sub par.

We entered into Browns Nissan just after 3.00 PM. and didnt leave until 9.30 PM with the car. Half the time we were just enjoying the great company our salesman, John Omidpanah. I though Id never say this, but it didnt really feel like we were at the dealership for too long: great staff, crazy amounts of information on every aspect of the car, and some pretty sweet deals.

In the end, it was John who made buying the car such a sweet deal. He was knowledgeable, courteous, honest, and, really, a great person. He had in depth knowledge of the options and the car in general. Remember, we had done our research on the car before going into shopping around and negotiating. We heard a lot of important facts about the car at the dealerships, but John was quick to dispel false notions of the car and was upfront with the cars true capabilities in various terrain. (One guy at a dealership even tried to persuade us into buying another car by sort of bad mouthing the car we wanted.) He was also very polite and well mannered. He always excused himself when he began to see that my family and I wanted to discuss deal he was presenting in private. Of course he offered us the amenities available at the dealership, but he surpassed my expectations of a chivalrous salesman when he opted to retrieve the car himself from another dealership and thus cutting down vehicle transfer costs (which he assured us we would NOT pay). However, it was his honesty mixed into his knowledge of the product he was selling that set him apart. He showed us shortcuts (i.e., buy this package and the option you want comes with it but you save $800 in the end, etc.). Halfway through his explanations, I got this weird feeling that he might not be trying to make money here. Instead, he got us a great deal. I love my car and I love what I paid for it.

We paid $4K less than the MSRP and an average of $2.5K less than other dealers around town. Weve already referred family members to Mr. John Omidpanah. He receives the highest marks from my family and myself.

Although Chantilly Nissan is nearby I prefer the Service Dept. at Browns Sterling Nissan. They always go above and beyond to make it an enjoyable experience whether its for a major service or an oil change. Ive been going there for 3 years and will continue to!

when i called to make an appointment it was a very frustrating experience for me i went through talking to a computer for a couple of minutes and then finally got to talk to a REAL person just to set up a appointment! then the person kept telling me when i could come in and not what was best for me. then i finally came to the dealer in their best time frame not mine anyway. i dont think they realize that i could go any where in northern va with out this much trouble for a simple oil change.

I recently purchased a Nissan Versa from Sterling Nissan and was pleased with the entire purchasing experience. As a single, proffessional woman, being treated with respect when making decisions about a vehicle is important to me.The sales manager, finance manger, and sales associate collectively listened to what I wanted in a vehicle. They then presented me a wonderful package that was custom tailored to meet my needs. I also find it important to mention since purchasing my versa, I have cut my monthly gas bill in half and with my savings I am able to pay the monthly car payment. I have great gas mileage which is awesome for any woman on the go, and my payment is still wonderfully affordable, even on tight budget.

Every time I take my car to Brown's Sterling Nissan, I am treated with courtesy and professionalism. The Parts Dept. work diligently to provide the parts or ordering them in a timely manner and with a great smile. The Service Dept. excels my expectations and thanks to them, my Murano rides like a champ. Thank you Brown's Steling Nissan!!!

I brought my 2005 Nissan Pathfinder into the very conviently located Nissan dealer in ashburn for its 30,000 mile service and received the quality of service you expect living in ashburn. Not only was their a paid rental on site, the car was cleaned when I picked it up. I only spent 15 minutes there and you have to love that kind of service. Good job guys.

I must say after buying my car at Nissan in 2005, my car still not only runs good and looks good.. because of the service that Nissan has provided me I am still happy to say THIS IS MY CAR and I GOT IT AT STERLING NISSAN!

They are really great with customer service and always take the time to explain anything I may have questions with. I strongly suggest buying from Browns Sterling Nissan.

I was interesting in buying a new Nissan model so I contacted Brown's in Sterling as it was the closest dealership to my Home. I was given outstanding customer service. Aaron offered me tickets to the recent Auto Show before I bought anything.

The car buying experience with Patrick was low pressure and Patrick explained all the options of the new car I wanted to buy. There was some time between the purchase and final delivery of the car so while I was on vacation Aaron offered to add any options that I wanted to the car. He had the clear bra put on for me so that when I picked the car up it was ready to go. The delivery of the car was seamless and smooth.

I seldom like the finance guys but I really liked the person I worked with at Brown's. He ran a financing scenario for me so that I could understand my options. I felt little pressure and was able to make a choice that I was comfortable with.

I highly recommend this dealership. I've bought cars from 4 different local dealers and this has been my best buying experience.

So I get this e-mail from a buddy telling me Brown's Sterling Nissan is having a special on their new 2008 SUV lineup. I wasnt really in the market for a new vehicle but my Pathfinder was getting old and I had my eye on the Xterra ever since it was remodeled in 2005 so I decided to look into it.

I'm very particular when it comes to making purchases. I do a lot of research and take my time to ensure Im making the right buying decision and that Im getting the best value possible. This is especially true when buying a vehicle. At this point, I already knew the Xterra had received excellent marks and had read many reviews, which rated it at the top of its class. So I took the next step and scheduled an appointment. My buddy knows Aaron Spicer who is the GM so I got his info and contacted him directly.

When I arrived, I was greeted by Aaron who had an Xterra ready for me to test drive. Instead of just passing me over to a sales associate, Aaron thoroughly went over all the features and options of the vehicle with me. He answered my questions and offered to go with me on the test drive. The impression I generally have is that most people in upper management are so focused on how profitable their business is, that they loose touch with their customers and do not really attempt to understand their customers individual needs. Aarons attention to his customer clearly shows he understands where the focus should be.

After the test drive, we reviewed some pricing options for the SE and the Off Road versions. His pricing was surprising low which confirmed the special they advertised was true and not just a marketing gimmick. I told Aaron I needed a few days to not only decide on the version and options I would like but also on weather this was the right decision for me. Aaron completely understood my needs and did not make me feel pressured to buy immediately. Over the next few days I e-mailed Aaron with some additional questions which were answered promptly. I finally decided on the Off Road version in black. Although they did not have it in stock, they were able to find one with the options I wanted. A few days later, I went to pick up my new 2008 Xterra. The vehicle was washed and very clean. I did notice a little bit of wax left over from the protective wrap covering the inside of the door but Aaron immediately got some cleaner and wiped it off. The GM personally cleaning my new car! Needless to say, I was very impressed!

Like everyone else, Ive had my share of unfavorable buying experiences but I can honestly say this purchase was very positive for me. The attention to the customer shown by Aaron and his staff was amazing. The price I paid was more than fair. In fact, this is the best deal Ive ever had on a vehicle purchase. Although I know I am one of many customers who has bought an Xterra from Browns Sterling Nissan, I was treated to feel like I was buying an expensive Ferrari from Maranello, Italy.

We purchased our Maxima in 2004 and have been extremely satisfied ever since. We went from a great car buying experience to a great service experience. The staff in service is always accommodating, while providing me with all the information I need for my routine maintenance and any repairs. I even see my salesperson in the showroom while waiting for repairs - he remembers me! When we are ready to purchase our next vehicle, it will be from Sterling Nissan.

I bought a new Nissan Versa from this dealership yesterday. I arrived in the morning assuming it would be an all day ordeal. I found the car I wanted and was able to get the price where I wanted within the first hour. The next thing I knew I was finished with paperwork and getting ready to jump in the car and drive off of the lot. Over all the whole process only took 2 hours. I have been servicing my wifes Sentra (which we traded in) there for a few years and figured although the service dept runs perfectly smooth that buying a car would still be the normal hassle like at most dealerships. I have to say that the people at this place do not fit the mold of the stereotypical car people. I definately recommend this place if you are a Nissan owner or want to be a Nissan owner.

I was on my way to carmax to buy a car and stopped in to see if they had anything,that was the biggest mistake I've ever made,,I purchased a car that i thought would be great for my child,but boy was i wrong,They say the check all cars before they put them on the lot,,but no way was this one checked.Driving home we realized the window didnt roll down and the the power locks didnt work...I admit they fixed it but they had my car for three weeks,Finally when i got the call to pick it up ,i show up and they said they locked the keys in the car and i had to wait another day,,they next day i show up and the same lock didnt work,So finally after buying the car 5 weeks ago i finally get a chance to give it to my daughter for her birthday a month late.The first day she gets a chance to drive it to school the transmission went up.So in this 27 point check the windows ,locks and transmission wasnt checked,So they fixed the transmission after trying to sell me a car that was more expensive..Finally 7 weeks later my daughter has her car and hopefully we will have it more than two days.I REQUESTED A COPY OF WHAT THEY CHECKED IN THERE 27 POINT CHECK AND I RECEIVED ALIGNMENT SPECS..WHY SHOULD I HAVE eXPECTED ANYTHING ELSE..I WOULDNT PURCHASE AIR FOR MY TIRES FROM THIS OPERATION AND BELIEVE ME I TELL EVERYONE I CAN TO STAY AWAY FROM THIS PLACE.ONE MORE THING I PAID FOR THE CAR AND IT TOOK THEM FOUR MONTHS TO GET ME A TITLE..THEY SENT IT TO THE WRONG PLACE..GREAT IMPRESION BROWNS KEEP UP THE GOOD WORK.

My wife and I recently purchased several Nissans from Sterling Nissan and without a doubt I can safely say that their professionalism has been unmatched. The sales staff along with the sales managers treated us with the utmost respect and never once pressured us into making a sale. The finance department worked with us well past closing one evening to make sure that our payments were to our liking. All in all, a very pleasant purchasing experience.

With regards to service. . .I have had all our cars serviced at Sterling Nissan and have had great success with the quality of workmanship as well as honest opinions as to what needed to be addressed on each car. As a former member of the Nissan XTerra club I was very confident in sending any local Virginia business to Sterling Nissan whether it was sales or service related.

I bought my first Nissan from Browns Sterling Nissan in 2005. I had many problems with the model as it was a known issue with the the brake system. I decided to by a 2008. First, all my CD's were stolen out of my old car while they evaluated the price. After I purchased my new 2008 I went back to find out if someone may have found my cd's. While waiting in the lobby I noticed that a salesman was going through my new car! Needless to say that all my personal stuff was in the car including my wallet etc. Aaron, had no words and was unable to tell me why his sales people have additional keys to cars sold.

If you are a woman who is shopping for a new car do not go to this dealership without a man/male friend who would like to share your experience. They target women and treat them as without intelligence.The woman shopping in this case has very high earnings.The dealer did not get to buyer finances in the looking for a car process.. Apparently,Two "Jamaican"Brown's salesmen dealt with these two women during this whole process and thought they would gang up on the two women and have fun insulting them.. A test drive was done with no problems. Then the trade-in amount quoted by this dealer representative was $4500 below Blue Book for the trade-in car. They told her there would be at least an $1800 surcharge on the car for taxes,tags.. Tags cost in reality $349.. The whole shopping experience of these two women was negative at this dealership.Many women make a lot of money. Many are very educated. Many know more about cars these days than men.None of them deserve to be insulted. This IS 2008.We as a family will avoid ALL dealerships with the BROWN name. And certainly we are "passing along" our experience at work for as long as the subject of cars comes up in any future conversation.

Although I did not purchase my Nissan Pathfinder from this dealership, I service it there exclusively. Their service prices are very competitive and their staff is always friendly and helpful. I am also very pleased with the quality of work their technicians perform every time. I take pride in maintaining my Pathfinder in top condition and feel Brown's Sterling Nissan truly understands this and is dedicated to providing quality service. I would highly recommend them to anyone.

I have followed these guys from Brown's Arlington Nissan to Sterling and have bought 7 straight cars from the President of this dealership! I have had NO problems or hassles with this group, and have NEVER been "ripped-off"! I have sent between 15-17 people to them in the last 2-3 years and every one bought a car or truck that day. ALSO, I never heard a negative word from any of them! These guys want your return business and will do everything they can to get it!! It's nice to have complete satisfaction from a dealership!

I recently purchased a car from Browns Sterling Nissan. I only have wonderful things to say about this dealership. The salesmen were friendly, cooperative, and willing to take me out on many test drives. The financial manager worked with us to find the best possible rate within our budget; he made us feel comfortable about spending our money on a good car. The management team even found the exact car we wanted and had it shipped in right away for us. They gave me every reason to be happy buying from them. I will definitely be a returning customer for years to come. Great Dealership!!!!

Couldn't be happier with the vehicle I bought and service I received from Brown's Sterling NIssan. Very friendly staff who helped us find the exact car we wanted from another dealership to make us happy. Took us on as many test drives as we wanted to make sure we were happy with the car. This is the fourth car my wife and I have bought from Brown's and their professionalism and service are the reasons we will continue to buy from them in the future.

Carrie Ger, a salesman, said anything to encourage me to make the purchase. She was quite unprofessional and lied to me about my car being in an accident.

PROS: The man at the finantial department was nice and quite helpful.
CONS: Most of the people there are the typical salesman.

I'm really, really happy with the car that I bought here, but it took a ridiculous amount of arm-twisting to make that happen. I knew exactly what I wanted when I walked in, but that didn't seem to matter. They didn't have the car I wanted on their lot, and they didn't want to have to bring it down from some other dealership. Rather than work with me to get it, they tried to talk me into taking one of the cars they already had. I'm sorry, but if I'm spending that much money on a car, it is most certainly going to be the color I want! They eventually got the car from another dealership, but I had to do the research on-line to find where it was.

I would head over to Brown's Fairfax Nissan instead. My husband got his car there and was really happy with the service.

PROS:
CONS: Heavy-handed sales tactics. Not very nice people to interact with.

If you want to purchase a vehicle and get a good deal, go to Brown's. They have friendly and knowledgable sales staff, who are willing to od just about anything to make their customer happy. If they can not find a great deal for you on a vehicle you want, they will work with you to find other options.

PROS: great service
CONS: none