Brown's Dulles Nissan

★★★★☆
Monday: 8am - 9 pm Tuesday: 8am - 9pm Wednesday: 8am - 9pm Thursday: 8am - 9pm Friday: 8am - 9pm Saturday: 8am - 8pm Sunday: 12pm - 6pm
  • 45155 Towlern Pl

    Sterling, VA 20166

    Map & Directions
  • 703-948-1100

About Brown's Dulles Nissan

Categories
  • Auto Dealers
  • Custom Car Dealers
  • New Car Dealers
  • Used Car Dealers
  • Nissan
  • Nissan
  • Nissan
  • Nissan
  • Nissan
  • Nissan
Details
  • Nissan
  • Nissan
  • Nissan
  • Nissan
  • Nissan
Hours
M-Sa 9am-8pm, Su 12pm-6pm
Phones
  • Fax (571-434-7777)
3.8158 38
Hi! Sign in to let us know how Brown's Dulles Nissan was?
Write a Review
.

I recently bought a 2014 Nissan Versa S Plus from Brown's Dulles Nissan. It was one of the worst car buying experiences ever. Especially after the fact. I went in expecting to get scammed and they did not disappoint on that. They list their cars on their website with the MSRP and their internet price. When you go to the dealership, they tell you the internet price is the price. In my case under 12K. Not bad for a brand new car. When I asked the salesman for the out the door price, and how we reached that number, I was presented a piece of paper with the internet price, the out the door price and he had hand written the additions to the internet price to reach the out of door price. The additions started with a $895 new car prep and dealer installed options charge. This is a very basic vehicle with the only dealer installed options being cheap carpeted floor mats and trunk mat. So, for them to detail the car, plug it into a computer and check the systems and install floor mats that couldn't have cost them over $50, I'm paying $895 and being told it is a charge on all new vehicles. Next I was told the price included WV sales tax. That's expected, WV being my home state. Next was a $100 charge for title and registration fee. Also expected. Then a processing fee of $489 and some other fees to the tune of $2825. Pretty steep, but not totally out of line for a brand new car. So we agreed on the price.

Next we moved on to the finance department. Somehow in the finance department the price jumped another $200 and the finance person could only explain by saying it may be a buy down on the interest rate. $200, not a big deal. So we continued. Now I pick up the contract to read it and as soon as I do, in walks another woman that starts asking me questions. I still don't know who she was. Possibly the finance manager. I set down the contract, because I can't concentrate on what I'm reading. She leaves the office and the finance person starts going over the title and registration paperwork. As soon as I pick up the contract to read it again, here comes this other woman again. Walks in and starts talking to me again. This happened 4 or 5 times. Everytime as soon as I would pick up the contract to read it. I didn't realize it at the time, but I believe her job was to distract me from reading the contract. In any case, I signed the contract and didn't even realize until I called my insurance company two days later, that the price on the contract had jumped another$1000 and then my down payment and customer cash back was applied to exactly $1000. I was also charged WV sales tax on the final price, when it was supposed to be included in the final price. I was also charged the $489 processing fee after the final price, when it also was supposed to be included in the final price. I told my insurance company who the lean holder was and insured the vehicle.

That day after I insured the vehicle, I start getting phone calls from a finance company that I have never heard of, telling me they are financing my new car. I also start getting phone calls from someone saying they work at the dealership and need to ask me some questions. The problem with that is, they weren't pronouncing the name of the dealership correctly. I called the dealership and the sales manager was unavailable, so I spoke with the finance manager. I was told that the company that called me was indeed the company that financed the car and that I had to talk to the sales manager about the other phone calls and any pricing concerns. So far the sales manager, Jad, has not been available or returned any phone calls over a week later. I did talk to a sales manager, Andrew, who argued with me that the sales tax and other fees were not included in the price, but he would not review the papers in the sales folder. Naturally, I was not given copies of about ten papers in that folder and I totally expect the piece of paper explaining the selling price to disappear from that folder. In the end he told me that he did not handle the sale and that Jad would have to handle this and would call me back. I have called aski8ng to talk to Jad several times and he is never available and doesn't return calls.

Finally, after driving the car home, I notice what looks like the paint is pealing on the edge of the hood and trunk of the car. (white car). I check it out and find that it is the plastic from the manufacturer that has not been fully removed and there are yellow crayon marks inside all of the door jambs. I paid $895 to have those removed.. Very poor attention to detail by the so called new car prep team.

1
★☆☆☆☆

I recently bought a 2014 Nissan Versa S Plus from Brown's Dulles Nissan. It was one of the worst car buying experiences ever. Especially after the fact. I went in expecting to get scammed and they did not disappoint on that. They list their cars on their website with the MSRP and their internet price. When you go to the dealership, they tell you the internet price is the price. In my case under 12K. Not bad for a brand new car. When I asked the salesman for the out the door price, and how we reached that number, I was presented a piece of paper with the internet price, the out the door price and he had hand written the additions to the internet price to reach the out of door price. The additions started with a $895 new car prep and dealer installed options charge. This is a very basic vehicle with the only dealer installed options being cheap carpeted floor mats and trunk mat. So, for them to detail the car, plug it into a computer and check the systems and install floor mats that couldn't have cost them over $50, I'm paying $895 and being told it is a charge on all new vehicles. Next I was told the price included WV sales tax. That's expected, WV being my home state. Next was a $100 charge for title and registration fee. Also expected. Then a processing fee of $489 and some other fees to the tune of $2825. Pretty steep, but not totally out of line for a brand new car. So we agreed on the price.

Next we moved on to the finance department. Somehow in the finance department the price jumped another $200 and the finance person could only explain by saying it may be a buy down on the interest rate. $200, not a big deal. So we continued. Now I pick up the contract to read it and as soon as I do, in walks another woman that starts asking me questions. I still don't know who she was. Possibly the finance manager. I set down the contract, because I can't concentrate on what I'm reading. She leaves the office and the finance person starts going over the title and registration paperwork. As soon as I pick up the contract to read it again, here comes this other woman again. Walks in and starts talking to me again. This happened 4 or 5 times. Everytime as soon as I would pick up the contract to read it. I didn't realize it at the time, but I believe her job was to distract me from reading the contract. In any case, I signed the contract and didn't even realize until I called my insurance company two days later, that the price on the contract had jumped another$1000 and then my down payment and customer cash back was applied to exactly $1000. I was also charged WV sales tax on the final price, when it was supposed to be included in the final price. I was also charged the $489 processing fee after the final price, when it also was supposed to be included in the final price. I told my insurance company who the lean holder was and insured the vehicle.

That day after I insured the vehicle, I start getting phone calls from a finance company that I have never heard of, telling me they are financing my new car. I also start getting phone calls from someone saying they work at the dealership and need to ask me some questions. The problem with that is, they weren't pronouncing the name of the dealership correctly. I called the dealership and the sales manager was unavailable, so I spoke with the finance manager. I was told that the company that called me was indeed the company that financed the car and that I had to talk to the sales manager about the other phone calls and any pricing concerns. So far the sales manager, Jad, has not been available or returned any phone calls over a week later. I did talk to a sales manager, Andrew, who argued with me that the sales tax and other fees were not included in the price, but he would not review the papers in the sales folder. Naturally, I was not given copies of about ten papers in that folder and I totally expect the piece of paper explaining the selling price to disappear from that folder. In the end he told me that he did not handle the sale and that Jad would have to handle this and would call me back. I have called aski8ng to talk to Jad several times and he is never available and doesn't return calls.

Finally, after driving the car home, I notice what looks like the paint is pealing on the edge of the hood and trunk of the car. (white car). I check it out and find that it is the plastic from the manufacturer that has not been fully removed and there are yellow crayon marks inside all of the door jambs. I paid $895 to have those removed.. Very poor attention to detail by the so called new car prep team.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I don't even want to give this place one start but since it is a requirement there you go. I WILL NEVER BUY A CAR FROM HERE AGAIN! Let me say I've always gone to a toyota dealership for my cars and never had a problem. Well Brown's had a toyota pick up truck I thought I would take a look at. Worked out a deal with the salesman and bought the car. When you buy a used car they have you fill out a "we owe" slip to indicate what they will be paying to fix on the car. Needless to say there were a few things broken one part they couldn't fixed told me they called the toyota dealership down the road (chantilly toyota) and to take it there then they would work out payment with them. I did so the toyota dealship took great care of me even gave me a free rental car since brown's would not pay for one. However I got a phone call stating "babu" the manager at nissan would not get in touch with them for payment. I had to track down babu and get him to call the toyota dealership once he did I got a call back from toyota saying they were refusing to pay to fix anything because they had to bring a check down to toyota rather then have them bill them. Not my problem. So after a lot of back and forth and calling babu I finally got them to pay for the stuff on my car. Call me crazy but I don't think I should have to play the middle man for the brown's dealership. I also loved how any time I called I was given the run around, put on hold until it got rerouted through and then asked again who I wanted to speak to. Maybe they are better to buy a nissan from (don't know). Oh and 3 days after I bought the car the battery was completely dead and not due to any negligence of mine(leaving the lights on, etc). I had to miss a half day of work to get the car jump started and driving in to brown's to have them see if there was a problem with the alternator. STAY FAR FAR AWAY FROM HERE! YOU WON'T "BUY HAPPY" unless you like missing time from work, driving back and forth between dealerships, and given the run around by their manager babu.

1
★☆☆☆☆

I don't even want to give this place one start but since it is a requirement there you go. I WILL NEVER BUY A CAR FROM HERE AGAIN! Let me say I've always gone to a toyota dealership for my cars and never had a problem. Well Brown's had a toyota pick up truck I thought I would take a look at. Worked out a deal with the salesman and bought the car. When you buy a used car they have you fill out a "we owe" slip to indicate what they will be paying to fix on the car. Needless to say there were a few things broken one part they couldn't fixed told me they called the toyota dealership down the road (chantilly toyota) and to take it there then they would work out payment with them. I did so the toyota dealship took great care of me even gave me a free rental car since brown's would not pay for one. However I got a phone call stating "babu" the manager at nissan would not get in touch with them for payment. I had to track down babu and get him to call the toyota dealership once he did I got a call back from toyota saying they were refusing to pay to fix anything because they had to bring a check down to toyota rather then have them bill them. Not my problem. So after a lot of back and forth and calling babu I finally got them to pay for the stuff on my car. Call me crazy but I don't think I should have to play the middle man for the brown's dealership. I also loved how any time I called I was given the run around, put on hold until it got rerouted through and then asked again who I wanted to speak to. Maybe they are better to buy a nissan from (don't know). Oh and 3 days after I bought the car the battery was completely dead and not due to any negligence of mine(leaving the lights on, etc). I had to miss a half day of work to get the car jump started and driving in to brown's to have them see if there was a problem with the alternator. STAY FAR FAR AWAY FROM HERE! YOU WON'T "BUY HAPPY" unless you like missing time from work, driving back and forth between dealerships, and given the run around by their manager babu.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I bought a 2011 Nissan Xterra Pro 4X last Friday. During the whole process of picking out a vehicle, test driving 2 different ones, going through the financing process and filling out all the paperwork I never once felt rushed, pushed pressured or uneasy about anything that was going on. I originally dealt with Aaron Spicer, the General Manager, who coordinated teh whole process. John Omidpanah is the epitome of how a car salesman should be. Very laid back, not pushy, attentive, a good listener and genuinely a great guy! I would recommend him to anyone! Patrick Hall, the sales manager, was great as well! He did everything in his power to make something happen for us and get us where we wanted and needed to be! Mike, I believe, the Finance guy....he was great too! Quick, detailed and explained everything very thoroughly

It was an Honor to deal with them all and I look forward to doing it again and would recommend anyone who wants a new car to head their way!

Thank you to all the guys over there and I appreciate the simplified process and making me feel like a friend instead of just a number!!

5
★★★★★

I bought a 2011 Nissan Xterra Pro 4X last Friday. During the whole process of picking out a vehicle, test driving 2 different ones, going through the financing process and filling out all the paperwork I never once felt rushed, pushed pressured or uneasy about anything that was going on. I originally dealt with Aaron Spicer, the General Manager, who coordinated teh whole process. John Omidpanah is the epitome of how a car salesman should be. Very laid back, not pushy, attentive, a good listener and genuinely a great guy! I would recommend him to anyone! Patrick Hall, the sales manager, was great as well! He did everything in his power to make something happen for us and get us where we wanted and needed to be! Mike, I believe, the Finance guy....he was great too! Quick, detailed and explained everything very thoroughly

It was an Honor to deal with them all and I look forward to doing it again and would recommend anyone who wants a new car to head their way!

Thank you to all the guys over there and I appreciate the simplified process and making me feel like a friend instead of just a number!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Recently purchased Nissan Rouge 2011 SV with SL package. I am writing this review as I feel cheated by Nissan. I did some research before buying my new vehicle and I knew what I needed. Any questions I had for the salesman he wouldn't know a thing about any of the Nissan cars. The Nissan usa website where I gathered all my information says SL package contains 6 disc in dash cd changer and heated side mirrors which were missing in my new vehicle, which I checked the next day after purchasing the vehicle. The mistake that I made was I trusted Nissan that what ever they say on their website is what the vehicle is equipped with and forgot to pay attention to the window sticker. When I talked to the dealership they told me that its nothing they can do and I have to call Nissan, which I did and made them aware of this. After about 5 weeks and 15-20 calls I received a call saying its not their fault since it is not listed on the window sticker. I payed the full price of the SL package but didn't receive the full set of options. I feel being cheated by Nissan and highly recommend everybody not fall for the price at this dealership and make sure to check each and every item listed on the window sticker before you buy it

1
★☆☆☆☆

Recently purchased Nissan Rouge 2011 SV with SL package. I am writing this review as I feel cheated by Nissan. I did some research before buying my new vehicle and I knew what I needed. Any questions I had for the salesman he wouldn't know a thing about any of the Nissan cars. The Nissan usa website where I gathered all my information says SL package contains 6 disc in dash cd changer and heated side mirrors which were missing in my new vehicle, which I checked the next day after purchasing the vehicle. The mistake that I made was I trusted Nissan that what ever they say on their website is what the vehicle is equipped with and forgot to pay attention to the window sticker. When I talked to the dealership they told me that its nothing they can do and I have to call Nissan, which I did and made them aware of this. After about 5 weeks and 15-20 calls I received a call saying its not their fault since it is not listed on the window sticker. I payed the full price of the SL package but didn't receive the full set of options. I feel being cheated by Nissan and highly recommend everybody not fall for the price at this dealership and make sure to check each and every item listed on the window sticker before you buy it

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This was the second Nissan dealership I visited in my search for a 2011 Xterra. I highly recommend this dealership to anyone. The quality of the service I received was excellent! They went above and beyond to meet my needs. They did not have the color Xterra I was looking for and within 24 hours they managed to get it there. They worked with me on a price that I was comfortable paying and at no time did I feel pressured or that they were pushy and only worried about a sale. John Omidpanah and Patrick Hall made the experience very positive in relation to the sale of the vehicle. To top the experience off, Michael Francella was very helpful when going through the Financing information. He explained everything to me in a way that helped me understand what it was instead of me sitting there being confused and overwhelmed by the paperwork. Once again I highly recommend this dealership to anyone in the market for a car!

5
★★★★★

This was the second Nissan dealership I visited in my search for a 2011 Xterra. I highly recommend this dealership to anyone. The quality of the service I received was excellent! They went above and beyond to meet my needs. They did not have the color Xterra I was looking for and within 24 hours they managed to get it there. They worked with me on a price that I was comfortable paying and at no time did I feel pressured or that they were pushy and only worried about a sale. John Omidpanah and Patrick Hall made the experience very positive in relation to the sale of the vehicle. To top the experience off, Michael Francella was very helpful when going through the Financing information. He explained everything to me in a way that helped me understand what it was instead of me sitting there being confused and overwhelmed by the paperwork. Once again I highly recommend this dealership to anyone in the market for a car!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The Experience was great, as soon as I walked in John Omidpanah came right to me and helped me right away. I ended up getting a Nissan Maxima with great care. Mr John O. Brought me Coffee and other delightful things while we were signing. In 3 hours I got my car so quick with great customer care. Overall Brown's Nissan is great, and if you ever decide to buy a car from there, ask for Mr. John Omidpanah.

5
★★★★★

The Experience was great, as soon as I walked in John Omidpanah came right to me and helped me right away. I ended up getting a Nissan Maxima with great care. Mr John O. Brought me Coffee and other delightful things while we were signing. In 3 hours I got my car so quick with great customer care. Overall Brown's Nissan is great, and if you ever decide to buy a car from there, ask for Mr. John Omidpanah.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have been shopping for a car for a year and have test driven just about every car I could find. When I stopped in at Nissan the car salesman was really nice and helped me find a car that I liked. Without any pushing he walked me through the features and details of the finance specials available. I then spoke to the finance manager who was wonderful and patient with me. Even after he gave me a great deal I told him that I wouldn't be purchasing a car that I had only test driven for 15 minutes. So he let me have the car for the day to drive around and see if I liked it. At the end of the day I decided to purchase and the rest of the experience was just as great. Thanks Nissan!

5
★★★★★

I have been shopping for a car for a year and have test driven just about every car I could find. When I stopped in at Nissan the car salesman was really nice and helped me find a car that I liked. Without any pushing he walked me through the features and details of the finance specials available. I then spoke to the finance manager who was wonderful and patient with me. Even after he gave me a great deal I told him that I wouldn't be purchasing a car that I had only test driven for 15 minutes. So he let me have the car for the day to drive around and see if I liked it. At the end of the day I decided to purchase and the rest of the experience was just as great. Thanks Nissan!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I recently took my Nissan Xterra to your shop to get the timing chain replaced. I have to admit, I had my reservations that this was going to be a smooth transition. I'm sure you have heard horror stories about how people and their cars are treated at different shops but I have to say that I was pleasantly surprised when I met James and the rest of the staff at this dealership.

When I dropped off the car on the 22nd of March I was greeted by Terry, as James was busy. To my surprise, James Tipton remembered what the problem was with my car and that I would need a rental car. Even though James was helping a different customer he took time to let Terry know that the work was under warranty and that I would need a rental car. I was even more surprised that within 10 minutes I was on my way to pick up the rental car and out of the shop. The process was so painless that I was amazed to have experienced the excellent customer service treatment I was receiving.

James was so professional in his approach and so personable. He made me feel so at ease and so comfortable and I really think that you are lucky to have someone like James in your team. As you know, when a person has a bad experience they usually share that experience with about 10 other people. I will make sure that this great experience is shared with at least 20 people and will definitely recommend James and the rest of your team to anyone looking for a good shop.

My truck is running great and as mentioned before, I couldn't be more satisfied with the service we got. Thank you so much.

5
★★★★★

I recently took my Nissan Xterra to your shop to get the timing chain replaced. I have to admit, I had my reservations that this was going to be a smooth transition. I'm sure you have heard horror stories about how people and their cars are treated at different shops but I have to say that I was pleasantly surprised when I met James and the rest of the staff at this dealership.

When I dropped off the car on the 22nd of March I was greeted by Terry, as James was busy. To my surprise, James Tipton remembered what the problem was with my car and that I would need a rental car. Even though James was helping a different customer he took time to let Terry know that the work was under warranty and that I would need a rental car. I was even more surprised that within 10 minutes I was on my way to pick up the rental car and out of the shop. The process was so painless that I was amazed to have experienced the excellent customer service treatment I was receiving.

James was so professional in his approach and so personable. He made me feel so at ease and so comfortable and I really think that you are lucky to have someone like James in your team. As you know, when a person has a bad experience they usually share that experience with about 10 other people. I will make sure that this great experience is shared with at least 20 people and will definitely recommend James and the rest of your team to anyone looking for a good shop.

My truck is running great and as mentioned before, I couldn't be more satisfied with the service we got. Thank you so much.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I recently purchased a 2010 Nissan Maxima from Brown??s Sterling Nissan. It was one of the best experiences I have had when it comes to car buying. The Sale Representative did an excellent job explaining all of the features of the vehicle. Additionally, he was not pushy and allowed me to come to my own opinion about the vehicle after test driving. His manager and the rest of the team were very professional, courtesy, and customer friendly. Their flawless behavior was instrumental in my decision to purchase the new vehicle from their dealership. I was able to obtain the vehicle for the price I wanted to pay and with excellent financing terms. I would definitely recommend Brown??s Sterling Nissan if you are in the market for a new car, truck, or SUV.

5
★★★★★

I recently purchased a 2010 Nissan Maxima from Brown??s Sterling Nissan. It was one of the best experiences I have had when it comes to car buying. The Sale Representative did an excellent job explaining all of the features of the vehicle. Additionally, he was not pushy and allowed me to come to my own opinion about the vehicle after test driving. His manager and the rest of the team were very professional, courtesy, and customer friendly. Their flawless behavior was instrumental in my decision to purchase the new vehicle from their dealership. I was able to obtain the vehicle for the price I wanted to pay and with excellent financing terms. I would definitely recommend Brown??s Sterling Nissan if you are in the market for a new car, truck, or SUV.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

If customer service and a good price are important to you, then go to this location. I shopped around at several other locations, and was passed around and felt like an afterthought. Then I went to Brown??s Nissan in Sterling. Patrick Hall spent a lot of time getting to know us and our needs and we felt very well cared for and that our business was important to him. He was very upfront with pricing and additional costs that tend to be tacked on, so that there were no surprises at the end. He worked very hard to get to a price that worked for us, and a deal that was better than our other quotes. I felt that he didn't just want to lease us a car but wanted to develop a solid customer relationship with us too.

On the lot, our battery needed a jump and we knew this before taking the car. Although the car was fine the first night, we encountered issues the next evening. I called Patrick and he quickly got back to me, even though the office had closed for the evening. He arranged for the car to be brought to and from the dealership, replaced the battery, and kept it overnight to ensure that there were no other problems. He went out of his way to take care of us efficiently and quickly without creating any inconveniences for us, even though the issue didn??t fall under the purview of his department. I would absolutely buy a car through him again!

5
★★★★★

If customer service and a good price are important to you, then go to this location. I shopped around at several other locations, and was passed around and felt like an afterthought. Then I went to Brown??s Nissan in Sterling. Patrick Hall spent a lot of time getting to know us and our needs and we felt very well cared for and that our business was important to him. He was very upfront with pricing and additional costs that tend to be tacked on, so that there were no surprises at the end. He worked very hard to get to a price that worked for us, and a deal that was better than our other quotes. I felt that he didn't just want to lease us a car but wanted to develop a solid customer relationship with us too.

On the lot, our battery needed a jump and we knew this before taking the car. Although the car was fine the first night, we encountered issues the next evening. I called Patrick and he quickly got back to me, even though the office had closed for the evening. He arranged for the car to be brought to and from the dealership, replaced the battery, and kept it overnight to ensure that there were no other problems. He went out of his way to take care of us efficiently and quickly without creating any inconveniences for us, even though the issue didn??t fall under the purview of his department. I would absolutely buy a car through him again!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Nissan gave me the worst treatment ever, the sales person was ok, but the manager was down right arrogant and humilated the 3 of us, showed us the door. We said we needed time to think about the deal and he says he cannot do business with us and showed us the door. Very bad experience. Never will go there even if they give me a good deal :(
Gave a 2 star (wudn't recommend) sounded better than unsatisfactory!

2
★★☆☆☆

Nissan gave me the worst treatment ever, the sales person was ok, but the manager was down right arrogant and humilated the 3 of us, showed us the door. We said we needed time to think about the deal and he says he cannot do business with us and showed us the door. Very bad experience. Never will go there even if they give me a good deal :(
Gave a 2 star (wudn't recommend) sounded better than unsatisfactory!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My family has been doing business with Brown's Nissan for years and we have always had fantastic service and great experiences with them. We bought our first car from Pat Hall (then a salesman at Brown's Arlington and now the Sales Manager at Sterling Nissan) in 1998, a Nissan 200SX, and more recently we bought a 2007 X-Terra and leased a Nissan Rogue for my wife last month.

The management, sales and service staff at Brown's Sterling Nissan are awesome! They have always treated us with respect and always go above and beyond to provide us with great buying and service experiences.

I have referred a bunch of folks over to Browns and will continue to do so in the future. I would recommend these folks to anyone!

5
★★★★★

My family has been doing business with Brown's Nissan for years and we have always had fantastic service and great experiences with them. We bought our first car from Pat Hall (then a salesman at Brown's Arlington and now the Sales Manager at Sterling Nissan) in 1998, a Nissan 200SX, and more recently we bought a 2007 X-Terra and leased a Nissan Rogue for my wife last month.

The management, sales and service staff at Brown's Sterling Nissan are awesome! They have always treated us with respect and always go above and beyond to provide us with great buying and service experiences.

I have referred a bunch of folks over to Browns and will continue to do so in the future. I would recommend these folks to anyone!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Best car buying experience I've ever had, and I've done this alot! Patrick Hall (sales manager) and Claude Bukasa (salesman) did a great job of making me feel welcome and excited to get a new vehicle. I knew I was interested in the Altima Coupe and they were able to make it happen! They gave me a great tour of the vehicle and made sure I knew how to use all the features!

They knew I wanted to lease and had some specific requirements and they were very willing and patient as they walked me through various numbers scenarios. I never felt pressured into just signing and they made sure I was comfortable through the entire process.

The paperwork was smooth, nobody tried to sneak anything in. They presented all service options and help me understand if it was a good investment for me and gave me plenty of options.

Bottom line - great place to buy a car!

5
★★★★★

Best car buying experience I've ever had, and I've done this alot! Patrick Hall (sales manager) and Claude Bukasa (salesman) did a great job of making me feel welcome and excited to get a new vehicle. I knew I was interested in the Altima Coupe and they were able to make it happen! They gave me a great tour of the vehicle and made sure I knew how to use all the features!

They knew I wanted to lease and had some specific requirements and they were very willing and patient as they walked me through various numbers scenarios. I never felt pressured into just signing and they made sure I was comfortable through the entire process.

The paperwork was smooth, nobody tried to sneak anything in. They presented all service options and help me understand if it was a good investment for me and gave me plenty of options.

Bottom line - great place to buy a car!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Last month I purchased a Nissan Altima from Brown's Sterling Nissan and it was easily the best car buying experience of my life. My salesman was extremely knowledgeable about the product and when it came time to work the numbers, the sales manager himself came out to present everything line by line. There were no hidden fees like at other dealerships and I knew exactly what I was paying before I signed the purchase order.

As far as getting a good deal, Brown's Sterling Nissan's sale price came in well below what I had been quoted elsewhere. And, as mentioned earlier, all fees were clearly disclosed before I had to sign a thing.

I would GREATLY recommend Brown's Sterling Nissan to any one looking to purchase a vehicle, whether it be used or new. I know where I'm going from now on when I need a new vehicle!

5
★★★★★

Last month I purchased a Nissan Altima from Brown's Sterling Nissan and it was easily the best car buying experience of my life. My salesman was extremely knowledgeable about the product and when it came time to work the numbers, the sales manager himself came out to present everything line by line. There were no hidden fees like at other dealerships and I knew exactly what I was paying before I signed the purchase order.

As far as getting a good deal, Brown's Sterling Nissan's sale price came in well below what I had been quoted elsewhere. And, as mentioned earlier, all fees were clearly disclosed before I had to sign a thing.

I would GREATLY recommend Brown's Sterling Nissan to any one looking to purchase a vehicle, whether it be used or new. I know where I'm going from now on when I need a new vehicle!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Update to my buying expereince. I purchased a Used Nissan quest from Brown's Nissan. I had some issues and took it back and exchanged it for a Honda Odyssey. I had issues with the Odyssey. I ran into some trouble with the a used car manager Jerry. I was upset with my expereince so i contacted the GM. The GM was willing to make the situation right. I had a meeting the New Car Manager Patrick. He was a very respectfulll and easy to work with salesman. They made me a Fair deal and i left with a New Quest for my family. I would like to remind everyone that the second exchange was not part of their policy but part or their commitment to customer satisfaction and that is an honorable trait for a Auto Sales Company. I would reccomend this company.

4
★★★★☆

Update to my buying expereince. I purchased a Used Nissan quest from Brown's Nissan. I had some issues and took it back and exchanged it for a Honda Odyssey. I had issues with the Odyssey. I ran into some trouble with the a used car manager Jerry. I was upset with my expereince so i contacted the GM. The GM was willing to make the situation right. I had a meeting the New Car Manager Patrick. He was a very respectfulll and easy to work with salesman. They made me a Fair deal and i left with a New Quest for my family. I would like to remind everyone that the second exchange was not part of their policy but part or their commitment to customer satisfaction and that is an honorable trait for a Auto Sales Company. I would reccomend this company.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

WORST EXPERIENCE OF MY LIFE!!!! I went to this dealership to purchase the car I had picked out 2 days before. I waited for and hour and a half only to find out the sales person had run out of gas in the car on the way to fill it up. Another sales person decided to help me so the deal wouldn't be lost. I purchased the car after coming to an agreement with the finance manager. I wrote a check for 27K, received a receipt and signed all the paperwork. I decided to pick the car up later, since it would be a couple of hours to detail it. When i returned that evening the Sales Manager informed me that the dealership had made a mistake and they thought they wre selling me a less expensive car, and that if I wanted the car that I had a receipt for I would have to pay more money. On top of that he refused to give me back my original paperwork. I now have the Better Business Bureau, Nissan Corporate Headquarters and Consumer Affairs working on the matter. NEVER BUY FROM THIS SHADY DEALERSHIP!!!!!!

1
★☆☆☆☆

WORST EXPERIENCE OF MY LIFE!!!! I went to this dealership to purchase the car I had picked out 2 days before. I waited for and hour and a half only to find out the sales person had run out of gas in the car on the way to fill it up. Another sales person decided to help me so the deal wouldn't be lost. I purchased the car after coming to an agreement with the finance manager. I wrote a check for 27K, received a receipt and signed all the paperwork. I decided to pick the car up later, since it would be a couple of hours to detail it. When i returned that evening the Sales Manager informed me that the dealership had made a mistake and they thought they wre selling me a less expensive car, and that if I wanted the car that I had a receipt for I would have to pay more money. On top of that he refused to give me back my original paperwork. I now have the Better Business Bureau, Nissan Corporate Headquarters and Consumer Affairs working on the matter. NEVER BUY FROM THIS SHADY DEALERSHIP!!!!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We had settled on the car that we wanted- we just needed to buy it. The overall experience was excruciatingly painful, annoying, dreadful (or whatever synonymous adjective you prefer) until we drove out to Brown??s Nissan Dealership in Sterling with the car we wanted.

We started out with the dealership in Chantilly. We were told never ending details about the amazing deal we were getting from them. The deal seemed to be too good to be true for them. Not for us though. We had done extensive research on the vehicle, the options associated with it, and the general price range. The Nissan Dealership in Chantilly truly believed they were getting us an amazing deal. Any negotiating on our behalf was ??pushing it?. Not only that, we were not even able to see the actual car until we signed documents stating that we were going to purchase that car. What?? The deal was that the car was not at this dealership but at another, and to retrieve the car, they were going to up the price on the car.

I don??t know if that??s a normal practice in the car dealership world, but Brown??s Nissan was against the notion outright. The model of the car we wanted was also unavailable at Brown??s Nissan but our salesman made sure the car would be at the dealership within the hour and without any extra charge (they still had to pay a $700 some transfer fee for themselves). There were some other places around town we hit up as well. Needless to say, for us, some seemed sub par.

We entered into Brown??s Nissan just after 3.00 PM. and didn??t leave until 9.30 PM with the car. Half the time we were just enjoying the great company our salesman, John Omidpanah. I though I??d never say this, but it didn??t really feel like we were at the dealership for too long: great staff, crazy amounts of information on every aspect of the car, and some pretty sweet deals.

In the end, it was John who made buying the car such a sweet deal. He was knowledgeable, courteous, honest, and, really, a great person. He had in depth knowledge of the options and the car in general. Remember, we had done our research on the car before going into shopping around and negotiating. We heard a lot of ??important facts? about the car at the dealerships, but John was quick to dispel false notions of the car and was upfront with the car??s true capabilities in various terrain. (One guy at a dealership even tried to persuade us into buying another car by sort of bad mouthing the car we wanted.) He was also very polite and well mannered. He always excused himself when he began to see that my family and I wanted to discuss deal he was presenting in private. Of course he offered us the amenities available at the dealership, but he surpassed my expectations of a chivalrous salesman when he opted to retrieve the car himself from another dealership and thus cutting down vehicle transfer costs (which he assured us we would NOT pay). However, it was his honesty mixed into his knowledge of the product he was selling that set him apart. He showed us shortcuts (i.e., buy this package and the option you want comes with it but you save $800 in the end, etc.). Halfway through his explanations, I got this weird feeling that he might not be trying to make money here. Instead, he got us a great deal. I love my car and I love what I paid for it.

We paid $4K less than the MSRP and an average of $2.5K less than other dealers around town. We??ve already referred family members to Mr. John Omidpanah. He receives the highest marks from my family and myself.

5
★★★★★

We had settled on the car that we wanted- we just needed to buy it. The overall experience was excruciatingly painful, annoying, dreadful (or whatever synonymous adjective you prefer) until we drove out to Brown??s Nissan Dealership in Sterling with the car we wanted.

We started out with the dealership in Chantilly. We were told never ending details about the amazing deal we were getting from them. The deal seemed to be too good to be true for them. Not for us though. We had done extensive research on the vehicle, the options associated with it, and the general price range. The Nissan Dealership in Chantilly truly believed they were getting us an amazing deal. Any negotiating on our behalf was ??pushing it?. Not only that, we were not even able to see the actual car until we signed documents stating that we were going to purchase that car. What?? The deal was that the car was not at this dealership but at another, and to retrieve the car, they were going to up the price on the car.

I don??t know if that??s a normal practice in the car dealership world, but Brown??s Nissan was against the notion outright. The model of the car we wanted was also unavailable at Brown??s Nissan but our salesman made sure the car would be at the dealership within the hour and without any extra charge (they still had to pay a $700 some transfer fee for themselves). There were some other places around town we hit up as well. Needless to say, for us, some seemed sub par.

We entered into Brown??s Nissan just after 3.00 PM. and didn??t leave until 9.30 PM with the car. Half the time we were just enjoying the great company our salesman, John Omidpanah. I though I??d never say this, but it didn??t really feel like we were at the dealership for too long: great staff, crazy amounts of information on every aspect of the car, and some pretty sweet deals.

In the end, it was John who made buying the car such a sweet deal. He was knowledgeable, courteous, honest, and, really, a great person. He had in depth knowledge of the options and the car in general. Remember, we had done our research on the car before going into shopping around and negotiating. We heard a lot of ??important facts? about the car at the dealerships, but John was quick to dispel false notions of the car and was upfront with the car??s true capabilities in various terrain. (One guy at a dealership even tried to persuade us into buying another car by sort of bad mouthing the car we wanted.) He was also very polite and well mannered. He always excused himself when he began to see that my family and I wanted to discuss deal he was presenting in private. Of course he offered us the amenities available at the dealership, but he surpassed my expectations of a chivalrous salesman when he opted to retrieve the car himself from another dealership and thus cutting down vehicle transfer costs (which he assured us we would NOT pay). However, it was his honesty mixed into his knowledge of the product he was selling that set him apart. He showed us shortcuts (i.e., buy this package and the option you want comes with it but you save $800 in the end, etc.). Halfway through his explanations, I got this weird feeling that he might not be trying to make money here. Instead, he got us a great deal. I love my car and I love what I paid for it.

We paid $4K less than the MSRP and an average of $2.5K less than other dealers around town. We??ve already referred family members to Mr. John Omidpanah. He receives the highest marks from my family and myself.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Although Chantilly Nissan is nearby I prefer the Service Dept. at Browns Sterling Nissan. They always go above and beyond to make it an enjoyable experience whether its for a major service or an oil change. Ive been going there for 3 years and will continue to!

5
★★★★★

Although Chantilly Nissan is nearby I prefer the Service Dept. at Browns Sterling Nissan. They always go above and beyond to make it an enjoyable experience whether its for a major service or an oil change. Ive been going there for 3 years and will continue to!

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

when i called to make an appointment it was a very frustrating experience for me i went through talking to a computer for a couple of minutes and then finally got to talk to a REAL person just to set up a appointment! then the person kept telling me when i could come in and not what was best for me. then i finally came to the dealer in their best time frame not mine anyway. i dont think they realize that i could go any where in northern va with out this much trouble for a simple oil change.

1
★☆☆☆☆

when i called to make an appointment it was a very frustrating experience for me i went through talking to a computer for a couple of minutes and then finally got to talk to a REAL person just to set up a appointment! then the person kept telling me when i could come in and not what was best for me. then i finally came to the dealer in their best time frame not mine anyway. i dont think they realize that i could go any where in northern va with out this much trouble for a simple oil change.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

I recently purchased a Nissan Versa from Sterling Nissan and was pleased with the entire purchasing experience. As a single, proffessional woman, being treated with respect when making decisions about a vehicle is important to me.The sales manager, finance manger, and sales associate collectively listened to what I wanted in a vehicle. They then presented me a wonderful package that was custom tailored to meet my needs. I also find it important to mention since purchasing my versa, I have cut my monthly gas bill in half and with my savings I am able to pay the monthly car payment. I have great gas mileage which is awesome for any woman on the go, and my payment is still wonderfully affordable, even on tight budget.

5
★★★★★

I recently purchased a Nissan Versa from Sterling Nissan and was pleased with the entire purchasing experience. As a single, proffessional woman, being treated with respect when making decisions about a vehicle is important to me.The sales manager, finance manger, and sales associate collectively listened to what I wanted in a vehicle. They then presented me a wonderful package that was custom tailored to meet my needs. I also find it important to mention since purchasing my versa, I have cut my monthly gas bill in half and with my savings I am able to pay the monthly car payment. I have great gas mileage which is awesome for any woman on the go, and my payment is still wonderfully affordable, even on tight budget.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

Every time I take my car to Brown's Sterling Nissan, I am treated with courtesy and professionalism. The Parts Dept. work diligently to provide the parts or ordering them in a timely manner and with a great smile. The Service Dept. excels my expectations and thanks to them, my Murano rides like a champ. Thank you Brown's Steling Nissan!!!

2
★★☆☆☆

Every time I take my car to Brown's Sterling Nissan, I am treated with courtesy and professionalism. The Parts Dept. work diligently to provide the parts or ordering them in a timely manner and with a great smile. The Service Dept. excels my expectations and thanks to them, my Murano rides like a champ. Thank you Brown's Steling Nissan!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

I brought my 2005 Nissan Pathfinder into the very conviently located Nissan dealer in ashburn for its 30,000 mile service and received the quality of service you expect living in ashburn. Not only was their a paid rental on site, the car was cleaned when I picked it up. I only spent 15 minutes there and you have to love that kind of service. Good job guys.

5
★★★★★

I brought my 2005 Nissan Pathfinder into the very conviently located Nissan dealer in ashburn for its 30,000 mile service and received the quality of service you expect living in ashburn. Not only was their a paid rental on site, the car was cleaned when I picked it up. I only spent 15 minutes there and you have to love that kind of service. Good job guys.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

I must say after buying my car at Nissan in 2005, my car still not only runs good and looks good.. because of the service that Nissan has provided me I am still happy to say THIS IS MY CAR and I GOT IT AT STERLING NISSAN!

They are really great with customer service and always take the time to explain anything I may have questions with. I strongly suggest buying from Browns Sterling Nissan.

5
★★★★★

I must say after buying my car at Nissan in 2005, my car still not only runs good and looks good.. because of the service that Nissan has provided me I am still happy to say THIS IS MY CAR and I GOT IT AT STERLING NISSAN!

They are really great with customer service and always take the time to explain anything I may have questions with. I strongly suggest buying from Browns Sterling Nissan.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

I was interesting in buying a new Nissan model so I contacted Brown's in Sterling as it was the closest dealership to my Home. I was given outstanding customer service. Aaron offered me tickets to the recent Auto Show before I bought anything.

The car buying experience with Patrick was low pressure and Patrick explained all the options of the new car I wanted to buy. There was some time between the purchase and final delivery of the car so while I was on vacation Aaron offered to add any options that I wanted to the car. He had the clear bra put on for me so that when I picked the car up it was ready to go. The delivery of the car was seamless and smooth.

I seldom like the finance guys but I really liked the person I worked with at Brown's. He ran a financing scenario for me so that I could understand my options. I felt little pressure and was able to make a choice that I was comfortable with.

I highly recommend this dealership. I've bought cars from 4 different local dealers and this has been my best buying experience.

5
★★★★★

I was interesting in buying a new Nissan model so I contacted Brown's in Sterling as it was the closest dealership to my Home. I was given outstanding customer service. Aaron offered me tickets to the recent Auto Show before I bought anything.

The car buying experience with Patrick was low pressure and Patrick explained all the options of the new car I wanted to buy. There was some time between the purchase and final delivery of the car so while I was on vacation Aaron offered to add any options that I wanted to the car. He had the clear bra put on for me so that when I picked the car up it was ready to go. The delivery of the car was seamless and smooth.

I seldom like the finance guys but I really liked the person I worked with at Brown's. He ran a financing scenario for me so that I could understand my options. I felt little pressure and was able to make a choice that I was comfortable with.

I highly recommend this dealership. I've bought cars from 4 different local dealers and this has been my best buying experience.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

So I get this e-mail from a buddy telling me Brown's Sterling Nissan is having a special on their new 2008 SUV lineup. I wasn??t really in the market for a new vehicle but my Pathfinder was getting old and I had my eye on the Xterra ever since it was remodeled in 2005 so I decided to look into it.

I'm very particular when it comes to making purchases. I do a lot of research and take my time to ensure I??m making the right buying decision and that I??m getting the best value possible. This is especially true when buying a vehicle. At this point, I already knew the Xterra had received excellent marks and had read many reviews, which rated it at the top of its class. So I took the next step and scheduled an appointment. My buddy knows Aaron Spicer who is the GM so I got his info and contacted him directly.

When I arrived, I was greeted by Aaron who had an Xterra ready for me to test drive. Instead of just passing me over to a sales associate, Aaron thoroughly went over all the features and options of the vehicle with me. He answered my questions and offered to go with me on the test drive. The impression I generally have is that most people in upper management are so focused on how profitable their business is, that they loose touch with their customers and do not really attempt to understand their customers?? individual needs. Aaron??s attention to his customer clearly shows he understands where the focus should be.

After the test drive, we reviewed some pricing options for the SE and the Off Road versions. His pricing was surprising low which confirmed the special they advertised was true and not just a marketing gimmick. I told Aaron I needed a few days to not only decide on the version and options I would like but also on weather this was the right decision for me. Aaron completely understood my needs and did not make me feel pressured to buy immediately. Over the next few days I e-mailed Aaron with some additional questions which were answered promptly. I finally decided on the Off Road version in black. Although they did not have it in stock, they were able to find one with the options I wanted. A few days later, I went to pick up my new 2008 Xterra. The vehicle was washed and very clean. I did notice a little bit of wax left over from the protective wrap covering the inside of the door but Aaron immediately got some cleaner and wiped it off. The GM personally cleaning my new car! Needless to say, I was very impressed!

Like everyone else, I??ve had my share of unfavorable buying experiences but I can honestly say this purchase was very positive for me. The attention to the customer shown by Aaron and his staff was amazing. The price I paid was more than fair. In fact, this is the best deal I??ve ever had on a vehicle purchase. Although I know I am one of many customers who has bought an Xterra from Brown??s Sterling Nissan, I was treated to feel like I was buying an expensive Ferrari from Maranello, Italy.

5
★★★★★

So I get this e-mail from a buddy telling me Brown's Sterling Nissan is having a special on their new 2008 SUV lineup. I wasn??t really in the market for a new vehicle but my Pathfinder was getting old and I had my eye on the Xterra ever since it was remodeled in 2005 so I decided to look into it.

I'm very particular when it comes to making purchases. I do a lot of research and take my time to ensure I??m making the right buying decision and that I??m getting the best value possible. This is especially true when buying a vehicle. At this point, I already knew the Xterra had received excellent marks and had read many reviews, which rated it at the top of its class. So I took the next step and scheduled an appointment. My buddy knows Aaron Spicer who is the GM so I got his info and contacted him directly.

When I arrived, I was greeted by Aaron who had an Xterra ready for me to test drive. Instead of just passing me over to a sales associate, Aaron thoroughly went over all the features and options of the vehicle with me. He answered my questions and offered to go with me on the test drive. The impression I generally have is that most people in upper management are so focused on how profitable their business is, that they loose touch with their customers and do not really attempt to understand their customers?? individual needs. Aaron??s attention to his customer clearly shows he understands where the focus should be.

After the test drive, we reviewed some pricing options for the SE and the Off Road versions. His pricing was surprising low which confirmed the special they advertised was true and not just a marketing gimmick. I told Aaron I needed a few days to not only decide on the version and options I would like but also on weather this was the right decision for me. Aaron completely understood my needs and did not make me feel pressured to buy immediately. Over the next few days I e-mailed Aaron with some additional questions which were answered promptly. I finally decided on the Off Road version in black. Although they did not have it in stock, they were able to find one with the options I wanted. A few days later, I went to pick up my new 2008 Xterra. The vehicle was washed and very clean. I did notice a little bit of wax left over from the protective wrap covering the inside of the door but Aaron immediately got some cleaner and wiped it off. The GM personally cleaning my new car! Needless to say, I was very impressed!

Like everyone else, I??ve had my share of unfavorable buying experiences but I can honestly say this purchase was very positive for me. The attention to the customer shown by Aaron and his staff was amazing. The price I paid was more than fair. In fact, this is the best deal I??ve ever had on a vehicle purchase. Although I know I am one of many customers who has bought an Xterra from Brown??s Sterling Nissan, I was treated to feel like I was buying an expensive Ferrari from Maranello, Italy.

Was this review helpful to you?
Ratings_icons Ratings_icons

2 out of 2 people found this review helpful.

.

We purchased our Maxima in 2004 and have been extremely satisfied ever since. We went from a great car buying experience to a great service experience. The staff in service is always accommodating, while providing me with all the information I need for my routine maintenance and any repairs. I even see my salesperson in the showroom while waiting for repairs - he remembers me! When we are ready to purchase our next vehicle, it will be from Sterling Nissan.

5
★★★★★

We purchased our Maxima in 2004 and have been extremely satisfied ever since. We went from a great car buying experience to a great service experience. The staff in service is always accommodating, while providing me with all the information I need for my routine maintenance and any repairs. I even see my salesperson in the showroom while waiting for repairs - he remembers me! When we are ready to purchase our next vehicle, it will be from Sterling Nissan.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

I bought a new Nissan Versa from this dealership yesterday. I arrived in the morning assuming it would be an all day ordeal. I found the car I wanted and was able to get the price where I wanted within the first hour. The next thing I knew I was finished with paperwork and getting ready to jump in the car and drive off of the lot. Over all the whole process only took 2 hours. I have been servicing my wifes Sentra (which we traded in) there for a few years and figured although the service dept runs perfectly smooth that buying a car would still be the normal hassle like at most dealerships. I have to say that the people at this place do not fit the mold of the stereotypical car people. I definately recommend this place if you are a Nissan owner or want to be a Nissan owner.

5
★★★★★

I bought a new Nissan Versa from this dealership yesterday. I arrived in the morning assuming it would be an all day ordeal. I found the car I wanted and was able to get the price where I wanted within the first hour. The next thing I knew I was finished with paperwork and getting ready to jump in the car and drive off of the lot. Over all the whole process only took 2 hours. I have been servicing my wifes Sentra (which we traded in) there for a few years and figured although the service dept runs perfectly smooth that buying a car would still be the normal hassle like at most dealerships. I have to say that the people at this place do not fit the mold of the stereotypical car people. I definately recommend this place if you are a Nissan owner or want to be a Nissan owner.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

I was on my way to carmax to buy a car and stopped in to see if they had anything,that was the biggest mistake I've ever made,,I purchased a car that i thought would be great for my child,but boy was i wrong,They say the check all cars before they put them on the lot,,but no way was this one checked.Driving home we realized the window didnt roll down and the the power locks didnt work...I admit they fixed it but they had my car for three weeks,Finally when i got the call to pick it up ,i show up and they said they locked the keys in the car and i had to wait another day,,they next day i show up and the same lock didnt work,So finally after buying the car 5 weeks ago i finally get a chance to give it to my daughter for her birthday a month late.The first day she gets a chance to drive it to school the transmission went up.So in this 27 point check the windows ,locks and transmission wasnt checked,So they fixed the transmission after trying to sell me a car that was more expensive..Finally 7 weeks later my daughter has her car and hopefully we will have it more than two days.I REQUESTED A COPY OF WHAT THEY CHECKED IN THERE 27 POINT CHECK AND I RECEIVED ALIGNMENT SPECS..WHY SHOULD I HAVE eXPECTED ANYTHING ELSE..I WOULDNT PURCHASE AIR FOR MY TIRES FROM THIS OPERATION AND BELIEVE ME I TELL EVERYONE I CAN TO STAY AWAY FROM THIS PLACE.ONE MORE THING I PAID FOR THE CAR AND IT TOOK THEM FOUR MONTHS TO GET ME A TITLE..THEY SENT IT TO THE WRONG PLACE..GREAT IMPRESION BROWNS KEEP UP THE GOOD WORK.

1
★☆☆☆☆

I was on my way to carmax to buy a car and stopped in to see if they had anything,that was the biggest mistake I've ever made,,I purchased a car that i thought would be great for my child,but boy was i wrong,They say the check all cars before they put them on the lot,,but no way was this one checked.Driving home we realized the window didnt roll down and the the power locks didnt work...I admit they fixed it but they had my car for three weeks,Finally when i got the call to pick it up ,i show up and they said they locked the keys in the car and i had to wait another day,,they next day i show up and the same lock didnt work,So finally after buying the car 5 weeks ago i finally get a chance to give it to my daughter for her birthday a month late.The first day she gets a chance to drive it to school the transmission went up.So in this 27 point check the windows ,locks and transmission wasnt checked,So they fixed the transmission after trying to sell me a car that was more expensive..Finally 7 weeks later my daughter has her car and hopefully we will have it more than two days.I REQUESTED A COPY OF WHAT THEY CHECKED IN THERE 27 POINT CHECK AND I RECEIVED ALIGNMENT SPECS..WHY SHOULD I HAVE eXPECTED ANYTHING ELSE..I WOULDNT PURCHASE AIR FOR MY TIRES FROM THIS OPERATION AND BELIEVE ME I TELL EVERYONE I CAN TO STAY AWAY FROM THIS PLACE.ONE MORE THING I PAID FOR THE CAR AND IT TOOK THEM FOUR MONTHS TO GET ME A TITLE..THEY SENT IT TO THE WRONG PLACE..GREAT IMPRESION BROWNS KEEP UP THE GOOD WORK.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 2 people found this review helpful.

.

My wife and I recently purchased several Nissans from Sterling Nissan and without a doubt I can safely say that their professionalism has been unmatched. The sales staff along with the sales managers treated us with the utmost respect and never once pressured us into making a sale. The finance department worked with us well past closing one evening to make sure that our payments were to our liking. All in all, a very pleasant purchasing experience.

With regards to service. . .I have had all our cars serviced at Sterling Nissan and have had great success with the quality of workmanship as well as honest opinions as to what needed to be addressed on each car. As a former member of the Nissan XTerra club I was very confident in sending any local Virginia business to Sterling Nissan whether it was sales or service related.

5
★★★★★

My wife and I recently purchased several Nissans from Sterling Nissan and without a doubt I can safely say that their professionalism has been unmatched. The sales staff along with the sales managers treated us with the utmost respect and never once pressured us into making a sale. The finance department worked with us well past closing one evening to make sure that our payments were to our liking. All in all, a very pleasant purchasing experience.

With regards to service. . .I have had all our cars serviced at Sterling Nissan and have had great success with the quality of workmanship as well as honest opinions as to what needed to be addressed on each car. As a former member of the Nissan XTerra club I was very confident in sending any local Virginia business to Sterling Nissan whether it was sales or service related.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

I bought my first Nissan from Browns Sterling Nissan in 2005. I had many problems with the model as it was a known issue with the the brake system. I decided to by a 2008. First, all my CD's were stolen out of my old car while they evaluated the price. After I purchased my new 2008 I went back to find out if someone may have found my cd's. While waiting in the lobby I noticed that a salesman was going through my new car! Needless to say that all my personal stuff was in the car including my wallet etc. Aaron, had no words and was unable to tell me why his sales people have additional keys to cars sold.

1
★☆☆☆☆

I bought my first Nissan from Browns Sterling Nissan in 2005. I had many problems with the model as it was a known issue with the the brake system. I decided to by a 2008. First, all my CD's were stolen out of my old car while they evaluated the price. After I purchased my new 2008 I went back to find out if someone may have found my cd's. While waiting in the lobby I noticed that a salesman was going through my new car! Needless to say that all my personal stuff was in the car including my wallet etc. Aaron, had no words and was unable to tell me why his sales people have additional keys to cars sold.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

If you are a woman who is shopping for a new car do not go to this dealership without a man/male friend who would like to share your experience. They target women and treat them as without intelligence.The woman shopping in this case has very high earnings.The dealer did not get to buyer finances in the looking for a car process.. Apparently,Two "Jamaican"Brown's salesmen dealt with these two women during this whole process and thought they would gang up on the two women and have fun insulting them.. A test drive was done with no problems. Then the trade-in amount quoted by this dealer representative was $4500 below Blue Book for the trade-in car. They told her there would be at least an $1800 surcharge on the car for taxes,tags.. Tags cost in reality $349.. The whole shopping experience of these two women was negative at this dealership.Many women make a lot of money. Many are very educated. Many know more about cars these days than men.None of them deserve to be insulted. This IS 2008.We as a family will avoid ALL dealerships with the BROWN name. And certainly we are "passing along" our experience at work for as long as the subject of cars comes up in any future conversation.

1
★☆☆☆☆

If you are a woman who is shopping for a new car do not go to this dealership without a man/male friend who would like to share your experience. They target women and treat them as without intelligence.The woman shopping in this case has very high earnings.The dealer did not get to buyer finances in the looking for a car process.. Apparently,Two "Jamaican"Brown's salesmen dealt with these two women during this whole process and thought they would gang up on the two women and have fun insulting them.. A test drive was done with no problems. Then the trade-in amount quoted by this dealer representative was $4500 below Blue Book for the trade-in car. They told her there would be at least an $1800 surcharge on the car for taxes,tags.. Tags cost in reality $349.. The whole shopping experience of these two women was negative at this dealership.Many women make a lot of money. Many are very educated. Many know more about cars these days than men.None of them deserve to be insulted. This IS 2008.We as a family will avoid ALL dealerships with the BROWN name. And certainly we are "passing along" our experience at work for as long as the subject of cars comes up in any future conversation.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

Although I did not purchase my Nissan Pathfinder from this dealership, I service it there exclusively. Their service prices are very competitive and their staff is always friendly and helpful. I am also very pleased with the quality of work their technicians perform every time. I take pride in maintaining my Pathfinder in top condition and feel Brown's Sterling Nissan truly understands this and is dedicated to providing quality service. I would highly recommend them to anyone.

5
★★★★★

Although I did not purchase my Nissan Pathfinder from this dealership, I service it there exclusively. Their service prices are very competitive and their staff is always friendly and helpful. I am also very pleased with the quality of work their technicians perform every time. I take pride in maintaining my Pathfinder in top condition and feel Brown's Sterling Nissan truly understands this and is dedicated to providing quality service. I would highly recommend them to anyone.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

I have followed these guys from Brown's Arlington Nissan to Sterling and have bought 7 straight cars from the President of this dealership! I have had NO problems or hassles with this group, and have NEVER been "ripped-off"! I have sent between 15-17 people to them in the last 2-3 years and every one bought a car or truck that day. ALSO, I never heard a negative word from any of them! These guys want your return business and will do everything they can to get it!! It's nice to have complete satisfaction from a dealership!

5
★★★★★

I have followed these guys from Brown's Arlington Nissan to Sterling and have bought 7 straight cars from the President of this dealership! I have had NO problems or hassles with this group, and have NEVER been "ripped-off"! I have sent between 15-17 people to them in the last 2-3 years and every one bought a car or truck that day. ALSO, I never heard a negative word from any of them! These guys want your return business and will do everything they can to get it!! It's nice to have complete satisfaction from a dealership!

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

I recently purchased a car from Browns Sterling Nissan. I only have wonderful things to say about this dealership. The salesmen were friendly, cooperative, and willing to take me out on many test drives. The financial manager worked with us to find the best possible rate within our budget; he made us feel comfortable about spending our money on a good car. The management team even found the exact car we wanted and had it shipped in right away for us. They gave me every reason to be happy buying from them. I will definitely be a returning customer for years to come. Great Dealership!!!!

5
★★★★★

I recently purchased a car from Browns Sterling Nissan. I only have wonderful things to say about this dealership. The salesmen were friendly, cooperative, and willing to take me out on many test drives. The financial manager worked with us to find the best possible rate within our budget; he made us feel comfortable about spending our money on a good car. The management team even found the exact car we wanted and had it shipped in right away for us. They gave me every reason to be happy buying from them. I will definitely be a returning customer for years to come. Great Dealership!!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

Couldn't be happier with the vehicle I bought and service I received from Brown's Sterling NIssan. Very friendly staff who helped us find the exact car we wanted from another dealership to make us happy. Took us on as many test drives as we wanted to make sure we were happy with the car. This is the fourth car my wife and I have bought from Brown's and their professionalism and service are the reasons we will continue to buy from them in the future.

5
★★★★★

Couldn't be happier with the vehicle I bought and service I received from Brown's Sterling NIssan. Very friendly staff who helped us find the exact car we wanted from another dealership to make us happy. Took us on as many test drives as we wanted to make sure we were happy with the car. This is the fourth car my wife and I have bought from Brown's and their professionalism and service are the reasons we will continue to buy from them in the future.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

Carrie Ger, a salesman, said anything to encourage me to make the purchase. She was quite unprofessional and lied to me about my car being in an accident.

PROS: The man at the finantial department was nice and quite helpful.
CONS: Most of the people there are the typical salesman.

3
★★★☆☆

Carrie Ger, a salesman, said anything to encourage me to make the purchase. She was quite unprofessional and lied to me about my car being in an accident.

PROS: The man at the finantial department was nice and quite helpful.
CONS: Most of the people there are the typical salesman.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

I'm really, really happy with the car that I bought here, but it took a ridiculous amount of arm-twisting to make that happen. I knew exactly what I wanted when I walked in, but that didn't seem to matter. They didn't have the car I wanted on their lot, and they didn't want to have to bring it down from some other dealership. Rather than work with me to get it, they tried to talk me into taking one of the cars they already had. I'm sorry, but if I'm spending that much money on a car, it is most certainly going to be the color I want! They eventually got the car from another dealership, but I had to do the research on-line to find where it was.

I would head over to Brown's Fairfax Nissan instead. My husband got his car there and was really happy with the service.

PROS:
CONS: Heavy-handed sales tactics. Not very nice people to interact with.

2
★★☆☆☆

I'm really, really happy with the car that I bought here, but it took a ridiculous amount of arm-twisting to make that happen. I knew exactly what I wanted when I walked in, but that didn't seem to matter. They didn't have the car I wanted on their lot, and they didn't want to have to bring it down from some other dealership. Rather than work with me to get it, they tried to talk me into taking one of the cars they already had. I'm sorry, but if I'm spending that much money on a car, it is most certainly going to be the color I want! They eventually got the car from another dealership, but I had to do the research on-line to find where it was.

I would head over to Brown's Fairfax Nissan instead. My husband got his car there and was really happy with the service.

PROS:
CONS: Heavy-handed sales tactics. Not very nice people to interact with.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

If you want to purchase a vehicle and get a good deal, go to Brown's. They have friendly and knowledgable sales staff, who are willing to od just about anything to make their customer happy. If they can not find a great deal for you on a vehicle you want, they will work with you to find other options.

PROS: great service
CONS: none

4
★★★★☆

If you want to purchase a vehicle and get a good deal, go to Brown's. They have friendly and knowledgable sales staff, who are willing to od just about anything to make their customer happy. If they can not find a great deal for you on a vehicle you want, they will work with you to find other options.

PROS: great service
CONS: none

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

Message from Brown's Dulles Nissan

Brown's Sterling Nissan in Sterling, VA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

More about Brown's Dulles Nissan

Automotive Sales, Automotive Repairs, Automotive Parts, Detailing, Rental Cars

 

Wait, you're the expert.

If you've been to or used Brown's Dulles Nissan, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review