C & P Plumbing

★★☆☆☆
Providing comfort, season after season.
  • 31 Utah Pl 101

    Fredericksburg, VA 22405

    Map & Directions
  • 540-657-4888

2.3333 6
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Awful customer service. They are not at all concerned with customer service. I called to confirm the repairman was still on target, drove an hour home, taking off from work, and then they want to reschedule. They could not care less that

3
★★★★★

Awful customer service. They are not at all concerned with customer service. I called to confirm the repairman was still on target, drove an hour home, taking off from work, and then they want to reschedule. They could not care less that

.

DON""T HIRE THEM.!!!!The A/C Contractor was very professional but their office managers are horrible. Basically after paying for a service request the tech told me he was going to come back but their office stopped him and told me that I had to pay again after the contractor didn't do any work.

0
★☆☆☆☆

DON""T HIRE THEM.!!!!The A/C Contractor was very professional but their office managers are horrible. Basically after paying for a service request the tech told me he was going to come back but their office stopped him and told me that I had to pay again after the contractor didn't do any work.

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As a previous employee, I should warn you that hiring these people is like rolling the dice. It's hard for me to even explain some of the problems with this place. I'll just say that, customer service isn't as high a priority as I would have expected considering the customers pay their bills! After working with them, I wouldn't hire them to unplug my toilet!

0
★☆☆☆☆

As a previous employee, I should warn you that hiring these people is like rolling the dice. It's hard for me to even explain some of the problems with this place. I'll just say that, customer service isn't as high a priority as I would have expected considering the customers pay their bills! After working with them, I wouldn't hire them to unplug my toilet!

.

I second HTGT's review and had a similiar experience, and it seems that many other agree on InsiderPages and other review services. DO NOT USE C&P!\r
\r
I don't normally take the time to post reviews, but my experience at C&P has been so poor that I decided to share (the one in Virginia not Utah). We were referred to C&P pluming through a home warranty service to fix a broken hot water heater that flooded the basement. We scheduled C&P to come as soon as possible, which was a Saturday appointment between 8am and noon. After planning our whole Saturday morning around them, we received a call at 11am to hear that they were not coming because of a faulty hot water heater. \r
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I understand that equipment fails, but I would have expected to be contacted before 11am for an appointment scheduled between 8am and noon. I also would have expected some effort on C&P's to reschedule quickly. Instead, from there, C&P was completely inflexible in rescheduling. They would only schedule in four hour increments from 8am to noon and noon to 4pm with no visibility on when they would arrive. My roommates are all teachers and requested that we receive the first appointment of the day on a Tuesday. If for whatever reason we did not receive the first appointment, we asked for a call and clarity on timing. One teacher had a substitute fill in for her in the morning in order to meet C&P but needed to make it to school by noon. At 9am we called, and the office manager said that we were not the first appointment of the day and that the soonest the technician would arrive is 11am. Work would take over an hour, so we rescheduled again for Saturday at 8am.\r
\r
Throughout all this rescheduling, everyone we spoke with at C&P from the technician to the office manager has been rude, unprofessional and completely unconcerned with client service. I understand they have their policies, but after a canceled appointment and a basement still full of water, they'd much rather tell you what they can't do instead of what they can.\r
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The only reason we have not canceled all together and gone elsewhere is that we are renters going through the landlord's home warranty service.

0
★☆☆☆☆

I second HTGT's review and had a similiar experience, and it seems that many other agree on InsiderPages and other review services. DO NOT USE C&P!\r
\r
I don't normally take the time to post reviews, but my experience at C&P has been so poor that I decided to share (the one in Virginia not Utah). We were referred to C&P pluming through a home warranty service to fix a broken hot water heater that flooded the basement. We scheduled C&P to come as soon as possible, which was a Saturday appointment between 8am and noon. After planning our whole Saturday morning around them, we received a call at 11am to hear that they were not coming because of a faulty hot water heater. \r
\r
I understand that equipment fails, but I would have expected to be contacted before 11am for an appointment scheduled between 8am and noon. I also would have expected some effort on C&P's to reschedule quickly. Instead, from there, C&P was completely inflexible in rescheduling. They would only schedule in four hour increments from 8am to noon and noon to 4pm with no visibility on when they would arrive. My roommates are all teachers and requested that we receive the first appointment of the day on a Tuesday. If for whatever reason we did not receive the first appointment, we asked for a call and clarity on timing. One teacher had a substitute fill in for her in the morning in order to meet C&P but needed to make it to school by noon. At 9am we called, and the office manager said that we were not the first appointment of the day and that the soonest the technician would arrive is 11am. Work would take over an hour, so we rescheduled again for Saturday at 8am.\r
\r
Throughout all this rescheduling, everyone we spoke with at C&P from the technician to the office manager has been rude, unprofessional and completely unconcerned with client service. I understand they have their policies, but after a canceled appointment and a basement still full of water, they'd much rather tell you what they can't do instead of what they can.\r
\r
The only reason we have not canceled all together and gone elsewhere is that we are renters going through the landlord's home warranty service.

.

I have never seen a company that cared less about the customer. The plumber mouthed off about the job without even coming into my house and threaten to charge me over time for work at 3 pm on a weekday. I called the company and saw no relief and they even condoned his behavior of cursing and threating!! He did not try to protect my carpet of floors and did not have proper training. DO NOT USE THIS COMPANY !! THIS IS A NO STAR RATING. The only good rating would be by their employee(s) or owner.

0
★☆☆☆☆

I have never seen a company that cared less about the customer. The plumber mouthed off about the job without even coming into my house and threaten to charge me over time for work at 3 pm on a weekday. I called the company and saw no relief and they even condoned his behavior of cursing and threating!! He did not try to protect my carpet of floors and did not have proper training. DO NOT USE THIS COMPANY !! THIS IS A NO STAR RATING. The only good rating would be by their employee(s) or owner.

.

This company did a great job. I was called back very fast to set up an appoitment. He should up exactly when he said he would and even called to give me a heads up. I would recommend this company for plumbing service.

4
★★★★☆

This company did a great job. I was called back very fast to set up an appoitment. He should up exactly when he said he would and even called to give me a heads up. I would recommend this company for plumbing service.

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