Chamarande, Caroline, Dvm - Falls Church Animal Hospital

★★★☆☆

About Chamarande, Caroline, Dvm - Falls Church Animal Hospital

Categories

Pets & Animals

Pets & Animals
More choices in Falls Church:
Resultset_next

Springfield Animal Hospital

6580 Backlick Rd Springfield, AR

Resultset_next

Hayfield Animal Hospital

7724 Telegraph Rd 1 Alexandria, AL

3.1667 12
Hi! Sign in to let us know how Chamarande, Caroline, Dvm - Falls Church Animal Hospital was?
Write a Review
.

Everyone seems to be putting their reviews of Falls Church Animal Hospital under Dr. Chamarande's name; there are no other reviews under the names of the other vets or the business as a whole.

So, at the outside I will say that this review is NOT about Dr. Chamarande per se. Dr. Chamarande is WONDERFUL. She took fabulous care of my mixed Lab/hound, Sweetie. I have taken all my dogs to Falls Church Animal Hospital for nearly 35 years. Dr. Rogers, Dr. Jacobs, Dr. Chamarande, Dr. Kelly, and Dr. Yam have all taken wonderful care of my dogs for all these years, and I was 100% satisfied until Dr. Rogers and Dr. Jacobs sold the practice to Northern VA Veterinary Associates; then things started going sour.

The new owners have changed long-standing policies without informing their clients. (1) I found out they had started closing one hour earlier on Saturdays by arriving after 1:00 on a Saturday to find the door locked. (2) I found out they had decided to require 24 hour notice to get needed meds one Saturday when I called and asked to pick up some meds later that day, and the receptionist said "We'll TRY, but you should have given us 24 hours notice." When I responded "Why didn't anyone TELL me?" she shouted at me: "I'M TELLING YOU NOW!", and when I protested that they should have given clients advance warning of the policy change, she hung up on me. So I started buying my veterinary meds online as much as possible. (3) They raised the prices, and individual charges that I'd never seen or heard of before started showing up on my receipts. When I questioned one of them, they let me speak with a young man whose name I don't recall, and was told that these charges had always existed but were, under the previous ownership, included with some other charge. Yeah, right. (4) Yesterday was the last straw. On June 23rd I'd taken one of my dogs there for his physical; Dr. Chamarande recommended a Lyme Disease vaccination, and another in 3 to 4 weeks. As I paid, I made an appointment for July 14th for the second Lyme vaccination. When I went there yesterday, the vet tech took my dog into the back, then brought him up to the front desk again, saying "I wasn't able to give him the vaccination". I asked "Why not?". She said "We're out of Lyme vaccine". I said "Then why didn't anyone call me to tell me that before I came in here?". She didn't answer, just stood and stared at me blankly, as if I were speaking a foreign language. I asked again. Same non-reaction. I said "Why don't you answer? You could say "I don't know", or "I'll find out". Still no reaction, so I turned to the receptionist, who apologized and said they had had me down for a second Lyme TEST rather than a second Lyme vaccination. How they could have made such a mistake I have no idea. I re-scheduled, and by the time I got home, the office manager, Denise, had left a message on my voice mail saying that I had a pattern of mistreating her staff, that she had left me many messages asking me to call back to try and resolve the problem, and now was having her staff print out my records and I should come pick them up. In other words, she was throwing me out as a client! I went back and tried to present my side of the situation, as stated above, and pointed out that I'd not received the messages she claimed to have left. During that conversation she let slip that she had changed the policy of requiring 24 hours notice to provide meds. When I said "I was never told of THAT policy change either, she said "They didn't tell YOU, out of fear". I told her what I thought of her (sorry, it's unprintable), grabbed my records, and left. It was bizarre, unreal, unbelievable that they'd treat a client of almost 35 years standing like that.

I'm sad to leave the original Falls Church Animal Hospital vets, and I still recommend the four vets listed at the beginning of this post very highly, but the new management and their staff have made it clear that they don't care whether they keep their clients or not.

My apologies to Dr. Chamarande, Dr. Rogers, Dr. Jacobs and Dr. Yam for this review. I will be forever grateful to them for the care they've taken of my dogs over the years. But, due to the ownership change and a few of the existing staff members, especially the office manager, Denise, my bottom line recommendation is: go somewhere else.

1
★☆☆☆☆

Everyone seems to be putting their reviews of Falls Church Animal Hospital under Dr. Chamarande's name; there are no other reviews under the names of the other vets or the business as a whole.

So, at the outside I will say that this review is NOT about Dr. Chamarande per se. Dr. Chamarande is WONDERFUL. She took fabulous care of my mixed Lab/hound, Sweetie. I have taken all my dogs to Falls Church Animal Hospital for nearly 35 years. Dr. Rogers, Dr. Jacobs, Dr. Chamarande, Dr. Kelly, and Dr. Yam have all taken wonderful care of my dogs for all these years, and I was 100% satisfied until Dr. Rogers and Dr. Jacobs sold the practice to Northern VA Veterinary Associates; then things started going sour.

The new owners have changed long-standing policies without informing their clients. (1) I found out they had started closing one hour earlier on Saturdays by arriving after 1:00 on a Saturday to find the door locked. (2) I found out they had decided to require 24 hour notice to get needed meds one Saturday when I called and asked to pick up some meds later that day, and the receptionist said "We'll TRY, but you should have given us 24 hours notice." When I responded "Why didn't anyone TELL me?" she shouted at me: "I'M TELLING YOU NOW!", and when I protested that they should have given clients advance warning of the policy change, she hung up on me. So I started buying my veterinary meds online as much as possible. (3) They raised the prices, and individual charges that I'd never seen or heard of before started showing up on my receipts. When I questioned one of them, they let me speak with a young man whose name I don't recall, and was told that these charges had always existed but were, under the previous ownership, included with some other charge. Yeah, right. (4) Yesterday was the last straw. On June 23rd I'd taken one of my dogs there for his physical; Dr. Chamarande recommended a Lyme Disease vaccination, and another in 3 to 4 weeks. As I paid, I made an appointment for July 14th for the second Lyme vaccination. When I went there yesterday, the vet tech took my dog into the back, then brought him up to the front desk again, saying "I wasn't able to give him the vaccination". I asked "Why not?". She said "We're out of Lyme vaccine". I said "Then why didn't anyone call me to tell me that before I came in here?". She didn't answer, just stood and stared at me blankly, as if I were speaking a foreign language. I asked again. Same non-reaction. I said "Why don't you answer? You could say "I don't know", or "I'll find out". Still no reaction, so I turned to the receptionist, who apologized and said they had had me down for a second Lyme TEST rather than a second Lyme vaccination. How they could have made such a mistake I have no idea. I re-scheduled, and by the time I got home, the office manager, Denise, had left a message on my voice mail saying that I had a pattern of mistreating her staff, that she had left me many messages asking me to call back to try and resolve the problem, and now was having her staff print out my records and I should come pick them up. In other words, she was throwing me out as a client! I went back and tried to present my side of the situation, as stated above, and pointed out that I'd not received the messages she claimed to have left. During that conversation she let slip that she had changed the policy of requiring 24 hours notice to provide meds. When I said "I was never told of THAT policy change either, she said "They didn't tell YOU, out of fear". I told her what I thought of her (sorry, it's unprintable), grabbed my records, and left. It was bizarre, unreal, unbelievable that they'd treat a client of almost 35 years standing like that.

I'm sad to leave the original Falls Church Animal Hospital vets, and I still recommend the four vets listed at the beginning of this post very highly, but the new management and their staff have made it clear that they don't care whether they keep their clients or not.

My apologies to Dr. Chamarande, Dr. Rogers, Dr. Jacobs and Dr. Yam for this review. I will be forever grateful to them for the care they've taken of my dogs over the years. But, due to the ownership change and a few of the existing staff members, especially the office manager, Denise, my bottom line recommendation is: go somewhere else.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

First of all, if you live in the McLean, Falls Church area you can expect to pay high prices for your vet care. Try Old Dominion and you'll really be shocked.
I have been using Falls Church Animal Hospital for years now. I left Old Dominion because of their outrageous prices. At least at Falls Church the vets care about your pet and are willing to give advice and will call you back.
To pay less you must travel out of the area.
Many of my friends are loyal Falls Church clients as am I.
Some times the front desk can get busy and they may give the impression of being curt but they are really nice if you give them a chance.

4
★★★★☆

First of all, if you live in the McLean, Falls Church area you can expect to pay high prices for your vet care. Try Old Dominion and you'll really be shocked.
I have been using Falls Church Animal Hospital for years now. I left Old Dominion because of their outrageous prices. At least at Falls Church the vets care about your pet and are willing to give advice and will call you back.
To pay less you must travel out of the area.
Many of my friends are loyal Falls Church clients as am I.
Some times the front desk can get busy and they may give the impression of being curt but they are really nice if you give them a chance.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have been taking my two dogs to Falls Church Animal Hospital for two years now after leaving another vet who I felt did not have the time, experience or desire to address one of my dog's persistent health issues.

Since transitioning to this location, I have seen several of their vets and have been impressed by each! Dr. Kelly was the first vet we saw, and she listened intently to the lengthy record of health issues one of our dogs had, and unlike our previous vet, took the time to discuss possible causes of the problems, and even showed us medical journal articles on the subject. While this was impressive enough, I was floored when she called me the next day of her own volition to suggest another option, saying she'd been thinking a lot about the issue!

I've also seen Drs. Yam and Kitt, both of whom have been very friendly, great with the dogs and have always taken the time to ask about the dogs' condition and welfare. What has impressed me the most about this hospital is that even though we don't always see the same vet, their records are keep well enough that the new vet knows to follow up with me about issues or problems we discussed at my previous appointment with another vet.

While its true that this location is more expensive than my previous vet, I'm willing to pay more because I feel my pets get quality care. All in all I have been nothing but thrilled with the services and cleanliness of this facility and its staff.

5
★★★★★

I have been taking my two dogs to Falls Church Animal Hospital for two years now after leaving another vet who I felt did not have the time, experience or desire to address one of my dog's persistent health issues.

Since transitioning to this location, I have seen several of their vets and have been impressed by each! Dr. Kelly was the first vet we saw, and she listened intently to the lengthy record of health issues one of our dogs had, and unlike our previous vet, took the time to discuss possible causes of the problems, and even showed us medical journal articles on the subject. While this was impressive enough, I was floored when she called me the next day of her own volition to suggest another option, saying she'd been thinking a lot about the issue!

I've also seen Drs. Yam and Kitt, both of whom have been very friendly, great with the dogs and have always taken the time to ask about the dogs' condition and welfare. What has impressed me the most about this hospital is that even though we don't always see the same vet, their records are keep well enough that the new vet knows to follow up with me about issues or problems we discussed at my previous appointment with another vet.

While its true that this location is more expensive than my previous vet, I'm willing to pay more because I feel my pets get quality care. All in all I have been nothing but thrilled with the services and cleanliness of this facility and its staff.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

NEVER AGAIN! I brought my perfectly healthy puppy to Falls Church Animal Hospital for a simple neutering and ended up paying more than $1400 to repair the damages. Here's what happened - Falls Church Animal Hospital neutered my dog (price was $400). He spent the night there and was sent home with me the next day. A few hours later he started vomiting and having watery stools. It was after regular business hours so I brought my dog to an emergency animal hospital. The hospital told me that my dog had tested positive for a bacteria he picked up from another dog at Falls Church (not surprising given the dirty conditions of their waiting room). I ended up paying more than $1000 to the emergency vet to solve this problem. Later, I learned that Falls Church Animal Hospital never gave my dog an antibiotic during or after surgery. I called Falls Church Animal Hospital to find out what happened and they told me that he probably "already had this bacteria" and it was brought on by "stress" - even though they previously admitted that he was in PERFECT health when he arrived at their clinic. They told me that administrating an antibiotic (which they didn't) wouldn't have helped. Never mind that the emergency hospital sent me home with an arsenal of antibiotics to get the bacteria out of his system. Net result is that I am out more than $1400, my dog is still sick, and my fiancee contracted this illness from the dog (the bacteria can be passed on to humans). I called the head vet at the Falls Church Animal Hospital (who was on vacation when all this happened) and I was told he'd call me back. He never did. My fiancee and I don't plan on letting this go until we receive a full refund from Falls Church Animal Hospital. We're quite certain they can afford it.

A side note - I noticed another review of this hospital last week entitled "my dog is more sick when he leaves Falls Church Animal Hospital then when he comes in." I wish I'd read that one BEFORE I took my dog there!!!

1
★☆☆☆☆

NEVER AGAIN! I brought my perfectly healthy puppy to Falls Church Animal Hospital for a simple neutering and ended up paying more than $1400 to repair the damages. Here's what happened - Falls Church Animal Hospital neutered my dog (price was $400). He spent the night there and was sent home with me the next day. A few hours later he started vomiting and having watery stools. It was after regular business hours so I brought my dog to an emergency animal hospital. The hospital told me that my dog had tested positive for a bacteria he picked up from another dog at Falls Church (not surprising given the dirty conditions of their waiting room). I ended up paying more than $1000 to the emergency vet to solve this problem. Later, I learned that Falls Church Animal Hospital never gave my dog an antibiotic during or after surgery. I called Falls Church Animal Hospital to find out what happened and they told me that he probably "already had this bacteria" and it was brought on by "stress" - even though they previously admitted that he was in PERFECT health when he arrived at their clinic. They told me that administrating an antibiotic (which they didn't) wouldn't have helped. Never mind that the emergency hospital sent me home with an arsenal of antibiotics to get the bacteria out of his system. Net result is that I am out more than $1400, my dog is still sick, and my fiancee contracted this illness from the dog (the bacteria can be passed on to humans). I called the head vet at the Falls Church Animal Hospital (who was on vacation when all this happened) and I was told he'd call me back. He never did. My fiancee and I don't plan on letting this go until we receive a full refund from Falls Church Animal Hospital. We're quite certain they can afford it.

A side note - I noticed another review of this hospital last week entitled "my dog is more sick when he leaves Falls Church Animal Hospital then when he comes in." I wish I'd read that one BEFORE I took my dog there!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

First of all- I would never board my cat here again. Not because they mistreated her (but how would i know since she can't speak?) but because it was too expensive for a boarding service that does not even interact with your pet. I paid twice as much here to have my kitty caged for 24 hours a day. No thanks. Pet-Smart supposedly plays with the cats and pets them everyday AND it costs $12/day. Second of all- the reception staff needs to improve their customer service skills. I called them to ask them to fax vaccination records to Pet-Smart. It took several calls to confirm they had succesfully sent the fax and they were rude.

3
★★★☆☆

First of all- I would never board my cat here again. Not because they mistreated her (but how would i know since she can't speak?) but because it was too expensive for a boarding service that does not even interact with your pet. I paid twice as much here to have my kitty caged for 24 hours a day. No thanks. Pet-Smart supposedly plays with the cats and pets them everyday AND it costs $12/day. Second of all- the reception staff needs to improve their customer service skills. I called them to ask them to fax vaccination records to Pet-Smart. It took several calls to confirm they had succesfully sent the fax and they were rude.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We have used them for 5 years since we adopted our rescue dog. Have found the vets to be caring and attentive, mots of the front office staff have been polite and professional. We also use them for boarding, which has worked out well. They are expensive.

4
★★★★☆

We have used them for 5 years since we adopted our rescue dog. Have found the vets to be caring and attentive, mots of the front office staff have been polite and professional. We also use them for boarding, which has worked out well. They are expensive.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My lab is very skiddish around vets and new places. While he is still uneasy when we go there, our vet takes his time with him to calm him down and make him feel as comfortable as possible. The vet here was the first vet to diagnose our dog (he's 9 now) with allergies to his food and water bowls! He's had skin allergies for years and no other vet brought it to our attention that this could be the issue. The last vet insisted on hundreds of dollars worth of exams/procedures and meds when it was simply replacing the plastic bowls with metal. This vet is actually less expensive than the last vet I saw in Burke. I will continue taking my dog here even though I am moving to Reston!

4
★★★★☆

My lab is very skiddish around vets and new places. While he is still uneasy when we go there, our vet takes his time with him to calm him down and make him feel as comfortable as possible. The vet here was the first vet to diagnose our dog (he's 9 now) with allergies to his food and water bowls! He's had skin allergies for years and no other vet brought it to our attention that this could be the issue. The last vet insisted on hundreds of dollars worth of exams/procedures and meds when it was simply replacing the plastic bowls with metal. This vet is actually less expensive than the last vet I saw in Burke. I will continue taking my dog here even though I am moving to Reston!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I've taken my cat to the Falls Church Animal Hospital. I'm happy with the care, which the cat received. Their prices are high. One way to keep the costs down is to not leave your animal overnight, if it can be avoided.

4
★★★★☆

I've taken my cat to the Falls Church Animal Hospital. I'm happy with the care, which the cat received. Their prices are high. One way to keep the costs down is to not leave your animal overnight, if it can be avoided.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The staff is very nice and attentive. I unfortunately had to put one of my pets down and they were very caring throughout the process.I do have to admit though that they are very pricey.

3
★★★☆☆

The staff is very nice and attentive. I unfortunately had to put one of my pets down and they were very caring throughout the process.I do have to admit though that they are very pricey.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have seen several vets here and have been inpressed by all of them. However, the receptionist is one of the rudest people I have ever had to deal with. I have heard her bad mouth the pet owners that have called seconds after hanging up the phone and she always has a snide tone when speaking to you. Also, my bill is always over $100.00, no matter what I go in for. Even if they give one shot, you have to pay a $60-$75 vet fee on top of the shot cost, depending on the vet that you see. I don't mind paying if my pet needs it, but that is too much to charge for taking a temp and listening to their heart and lungs. I was a loyal customer for several years but have recently changed. I really don't need to put up with a rude person on top of being charged too much.

3
★★★☆☆

I have seen several vets here and have been inpressed by all of them. However, the receptionist is one of the rudest people I have ever had to deal with. I have heard her bad mouth the pet owners that have called seconds after hanging up the phone and she always has a snide tone when speaking to you. Also, my bill is always over $100.00, no matter what I go in for. Even if they give one shot, you have to pay a $60-$75 vet fee on top of the shot cost, depending on the vet that you see. I don't mind paying if my pet needs it, but that is too much to charge for taking a temp and listening to their heart and lungs. I was a loyal customer for several years but have recently changed. I really don't need to put up with a rude person on top of being charged too much.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

What does it mean when we say high quality? It means we maintain the highest standards of pet health care available anywhere. It means we emphasize prevention as well as healing. It means we provide continuing education programs to our doctors and staff. It also means we promote the open exchange of professional knowledge and expertise. And finally, it means we have established a consistent program of procedures and techniques, proven to be the most effective in keeping pets healthy.

PROS: Great doctors for pet
CONS: crowded...smelly

4
★★★★☆

What does it mean when we say high quality? It means we maintain the highest standards of pet health care available anywhere. It means we emphasize prevention as well as healing. It means we provide continuing education programs to our doctors and staff. It also means we promote the open exchange of professional knowledge and expertise. And finally, it means we have established a consistent program of procedures and techniques, proven to be the most effective in keeping pets healthy.

PROS: Great doctors for pet
CONS: crowded...smelly

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We have been using this vet for our cat for about 2 years. She was diagnosed with renal failure about a year and a half ago. At the time, they did not tell us what the problem was, although they knew from her blood tests, but instead insisted on several expensive tests just to confirm. Then they kept her for several days, and did several things without our permission, even though it was a non-emergency situation. The total bill $2000!!! Now, we take her in for periodic blood tests, but if we are not quick enough, they insist on "examining her," which means listening to her lungs, for which they charge $60. I would not use them unless you have a lo of money.

2
★★☆☆☆

We have been using this vet for our cat for about 2 years. She was diagnosed with renal failure about a year and a half ago. At the time, they did not tell us what the problem was, although they knew from her blood tests, but instead insisted on several expensive tests just to confirm. Then they kept her for several days, and did several things without our permission, even though it was a non-emergency situation. The total bill $2000!!! Now, we take her in for periodic blood tests, but if we are not quick enough, they insist on "examining her," which means listening to her lungs, for which they charge $60. I would not use them unless you have a lo of money.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Chamarande, Caroline, Dvm - Falls Church Animal Hospital, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review