All Tune & Lube

★★☆☆☆

About All Tune & Lube

Categories
  • Automotive
Details
  • Oil Changes

Automotive

Automotive
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9660 Fairfax Blvd Fairfax, VA

2.0 2
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Just because you've had one good experience at this location does not mean that a repeat visit will follow suit. This location changes hands fairly regularly, and the service you receive can swing drastically. I had an excellent experience the first time I went-they didn't not oversell to me, and they even told me that certain services were not needed, which saved me money. The second time I went, in July 2006, they kept pushing services on me, and they ultimately tried to charge me with over $1000 of services. The services I did receive were sub-par, and I'm going to have to have a follow up at another garage. A few days later, I also realized that my parking pass for my job at a nearby university was missing. When I called to inquire, they plead ignorance. I can't say that they stole it, but I can say that they were the only ones who had been in my car, besides myself. Just be very, very careful visiting this location.

PROS: none I can think of
CONS: pushy, low quality work, overpriced, dishonest

1
★☆☆☆☆

Just because you've had one good experience at this location does not mean that a repeat visit will follow suit. This location changes hands fairly regularly, and the service you receive can swing drastically. I had an excellent experience the first time I went-they didn't not oversell to me, and they even told me that certain services were not needed, which saved me money. The second time I went, in July 2006, they kept pushing services on me, and they ultimately tried to charge me with over $1000 of services. The services I did receive were sub-par, and I'm going to have to have a follow up at another garage. A few days later, I also realized that my parking pass for my job at a nearby university was missing. When I called to inquire, they plead ignorance. I can't say that they stole it, but I can say that they were the only ones who had been in my car, besides myself. Just be very, very careful visiting this location.

PROS: none I can think of
CONS: pushy, low quality work, overpriced, dishonest

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I went there for a basic oil change, with a coupon they distributed in the local coupon packet. First of all, the location was not very easy to find for first-time customers (at least for me). The entrance was off to the side in the alley between 2 buildings. I was confused as to where to park my car. However, since they were located in the Fairfax Circle shopping center, there would be many parking spaces available. The employees did not seem very pleased when I presented the coupon. They performed the oil change fairly quickly and I did not have to wait for a long time. The quality of the job also appeared to be satisfactory. However, after the oil change was done, the manager started going down a list of recommended services. He was rather pushy after I politely declined each single one. Some of the items on his list might have been reasonable, but he also suggested replacing the air filter, which was fairly new. After I got home, I realized the cashier had over-charged me, and I had to call them back and get a refund. I would not particularly recommend this location, but I would not strongly urge anyone to avoid it either, because they did not really mess up anything important.

PROS: Reasonably quick service speed, frequent coupons.
CONS: The recommended additional services might not be necessary.

3
★★★☆☆

I went there for a basic oil change, with a coupon they distributed in the local coupon packet. First of all, the location was not very easy to find for first-time customers (at least for me). The entrance was off to the side in the alley between 2 buildings. I was confused as to where to park my car. However, since they were located in the Fairfax Circle shopping center, there would be many parking spaces available. The employees did not seem very pleased when I presented the coupon. They performed the oil change fairly quickly and I did not have to wait for a long time. The quality of the job also appeared to be satisfactory. However, after the oil change was done, the manager started going down a list of recommended services. He was rather pushy after I politely declined each single one. Some of the items on his list might have been reasonable, but he also suggested replacing the air filter, which was fairly new. After I got home, I realized the cashier had over-charged me, and I had to call them back and get a refund. I would not particularly recommend this location, but I would not strongly urge anyone to avoid it either, because they did not really mess up anything important.

PROS: Reasonably quick service speed, frequent coupons.
CONS: The recommended additional services might not be necessary.

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