Dulles Executive Pet Ctr

★★☆☆☆
  • 44931 Lane CT

    Sterling, VA 20166

    Map & Directions
  • 703-709-1111

About Dulles Executive Pet Ctr

Hours
Sun 1pm-4:30pm, Mon-Sat 7am-6:30pm

Pets & Animals

Pets & Animals
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2.4 5
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I've had it with this place! Last time I brought my two dogs there my frenchie came back with extremely labored breathing, redness covering his body from being in urine most likely, and had an extremely hard time even walking around. When we got home he acted like he didn't really know me which is never the case with him. This is the second time I've gotten my dog back in sub par condition. I boarded them without doing group play so I know for a fact it was not an injury from playing with other dogs.
So, I called them and told the 12 year old (or however old the kid was answering the phone) what had happened and she said she was sorry and a manager would definitely call me and sort it out. Well that never happened. Also, don't expect to get any extra food you gave them to feed your dog back if you pick up a day early, the wont give it to you. Horrible business and I will never return.

1
★☆☆☆☆

I've had it with this place! Last time I brought my two dogs there my frenchie came back with extremely labored breathing, redness covering his body from being in urine most likely, and had an extremely hard time even walking around. When we got home he acted like he didn't really know me which is never the case with him. This is the second time I've gotten my dog back in sub par condition. I boarded them without doing group play so I know for a fact it was not an injury from playing with other dogs.
So, I called them and told the 12 year old (or however old the kid was answering the phone) what had happened and she said she was sorry and a manager would definitely call me and sort it out. Well that never happened. Also, don't expect to get any extra food you gave them to feed your dog back if you pick up a day early, the wont give it to you. Horrible business and I will never return.

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I have been a customer since 2008 and have been very satisfied with the amount of care and services that Dulles Executive has provided my dog. It is a very friendly environment and the staff is very polite and reassuring when it comes taking care of your pet. I called in from time to time when I drop off my pet for long stays and the staff is always well-informing and nice. My dog has only gotten sick once there and despite how worried I was to hear the news, I was amazed and thankful with the level of professionalism and care they showed towards my pet. They called me immediately and went ahead with treating my dog on the spot which was greatly appreciated. Dulles Executive Pet Center is a great facility and I really recommend it.

5
★★★★★

I have been a customer since 2008 and have been very satisfied with the amount of care and services that Dulles Executive has provided my dog. It is a very friendly environment and the staff is very polite and reassuring when it comes taking care of your pet. I called in from time to time when I drop off my pet for long stays and the staff is always well-informing and nice. My dog has only gotten sick once there and despite how worried I was to hear the news, I was amazed and thankful with the level of professionalism and care they showed towards my pet. They called me immediately and went ahead with treating my dog on the spot which was greatly appreciated. Dulles Executive Pet Center is a great facility and I really recommend it.

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I boarded my 14 year old Golden over the Labor Day weekend to take a 6 day trip. I only recognized one staff person from previous visits which caught my attention and their check-in and feeding procedures had changed.

After 6 days I returned from my trip and called to ask if my dog had been bathed and ready for pick-up. The staff person said he was incapacitated. I rushed to the kennel to find my dog non-responsive lying on a towel in a back room. They said he stopped standing on his own after the 2nd day. I rushed him to his regular vet and finally to an emergency care unit. He died the same day.

Yes, he was an old dog but they didn't call me about his condition and they did not call his Vet for help or suggestions. They simply watched his condition get worse without doing anything.

This is your warning!
.

1
★☆☆☆☆

I boarded my 14 year old Golden over the Labor Day weekend to take a 6 day trip. I only recognized one staff person from previous visits which caught my attention and their check-in and feeding procedures had changed.

After 6 days I returned from my trip and called to ask if my dog had been bathed and ready for pick-up. The staff person said he was incapacitated. I rushed to the kennel to find my dog non-responsive lying on a towel in a back room. They said he stopped standing on his own after the 2nd day. I rushed him to his regular vet and finally to an emergency care unit. He died the same day.

Yes, he was an old dog but they didn't call me about his condition and they did not call his Vet for help or suggestions. They simply watched his condition get worse without doing anything.

This is your warning!
.

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The front desk staff is informed and polite. The kennel staff is caring and kind. I board my dog almost monthly, and I have never had a single problem. The facility is clean and friendly. I believe it is a family business.

4
★★★★☆

The front desk staff is informed and polite. The kennel staff is caring and kind. I board my dog almost monthly, and I have never had a single problem. The facility is clean and friendly. I believe it is a family business.

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July 2008 - My dog is 14. She requires a special diet and medication. When I dropped her off on a Thursday she weighed 36.5 pounds. When I picked her up Monday she weighed 34 pounds -2.5 pounds in 4 days!!! The food I brought (9 cups) was not given to her, there were 7 cups left....there should have been only 1 cup left. I am not sure if they gave her the medication either.

This also happened in May 2008. I gave them the benefit of the doubt. I have heard other complaints from people recently about this place. Their god licking bleach from standing water left in the 'runs' and other things. I will not be returning to this kennel.

1
★☆☆☆☆

July 2008 - My dog is 14. She requires a special diet and medication. When I dropped her off on a Thursday she weighed 36.5 pounds. When I picked her up Monday she weighed 34 pounds -2.5 pounds in 4 days!!! The food I brought (9 cups) was not given to her, there were 7 cups left....there should have been only 1 cup left. I am not sure if they gave her the medication either.

This also happened in May 2008. I gave them the benefit of the doubt. I have heard other complaints from people recently about this place. Their god licking bleach from standing water left in the 'runs' and other things. I will not be returning to this kennel.

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