Susie's Grooming Lounge

★★★☆☆
  • 7920 Chesapeake Blvd B

    Norfolk, VA 23518

    Map & Directions
  • 757-583-8482

About Susie's Grooming Lounge

Pets & Animals

Pets & Animals
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I found this place online using google maps, because it was close to my house i decided to make an appoinment. They called me tuesday and as we talked on the phone we talked about prices. Their website doesn't say anything about prices. All it says is starting price is $25. I told her what breed my dog was and she said that it would be about $35. So I asked for an appointment. Since they aren't busy they won't take anyone after 1pm, they like to go home early. I don't get off work until 3pm. So saturday was my only option. They have 2 drop off times. 8am and 10am. I dropped my black lab off at 8 am promptly this morning. Nothing about price was discussed. Nothing was said about how large he was. Nothing. I felt uncomfortable about the whole situation and so did he (my dog). I was called 3 and a half hours later. He was ready for pick up. When I arrived, he was crying and yelping for me. This wasn't the first time that he's been to a groomer. I asked if they could get him for me so that he would stop. They did. I put him on the leash and asked my neighbor to hold him for me while i took care of the bill. He wanted nothing more than to get out of there. He took my dog for a walk. They brought my index card from the back and on it was written $50. I was SHOCKED! That wasn't the price that we discussed. I tried to remind them of the phone call. They denied it happened. I told them that I would pay $35 as we discussed and told them that I would not ever return. Susie told me that my 95 pound dog weighed 150 pounds. I was laughing, what scale did you use. Then she called him over weight. AND he's not. They told me that they were going to call the cops because I STOLE MY DOG. I was like, umm, I'm standing right here, how did I steal him?? They said that I had to pay $50 or they were going to call the cops. I said fine, because you are robbing me, not the other way around. She then compared her services to a grocery store. Susie said, "you don't walk into a grocery store and tell them how much you are going to pay" I said YOU"RE RIGHT. Everything at the grocery store is labeled at the store. You know how much you are going to pay when you get to the check out. WTF! I was so mad. I got tired of waiting for the police to show up. Non emergencies take forever! I ended up paying the $50 and will never go back there! I went to Four on the Floor directly after, Theresa looked him over and guess what!! THEY DIDN'T CLEAN HIS EARS, THEY DIDN'T CUT HIS NAILS, THEY DIDN'T CONDITION HIS SKIN. ALL WERE SUPPOSED TO BE COMPLETED. Four on the Floor also told me that MAX price for him to be groomed should be $30. Go Figure!! I DO NOT recommend this place to anyone. STAY AWAY FROM THERE. You have to pay what ever they say in order to leave there. OH there wasn't any water in his cage for him. He was so thirsty that he drank his whole bowl of water when we got home. 4 hours with no water! How dare you say you love animals. You love money!

1
★☆☆☆☆

I found this place online using google maps, because it was close to my house i decided to make an appoinment. They called me tuesday and as we talked on the phone we talked about prices. Their website doesn't say anything about prices. All it says is starting price is $25. I told her what breed my dog was and she said that it would be about $35. So I asked for an appointment. Since they aren't busy they won't take anyone after 1pm, they like to go home early. I don't get off work until 3pm. So saturday was my only option. They have 2 drop off times. 8am and 10am. I dropped my black lab off at 8 am promptly this morning. Nothing about price was discussed. Nothing was said about how large he was. Nothing. I felt uncomfortable about the whole situation and so did he (my dog). I was called 3 and a half hours later. He was ready for pick up. When I arrived, he was crying and yelping for me. This wasn't the first time that he's been to a groomer. I asked if they could get him for me so that he would stop. They did. I put him on the leash and asked my neighbor to hold him for me while i took care of the bill. He wanted nothing more than to get out of there. He took my dog for a walk. They brought my index card from the back and on it was written $50. I was SHOCKED! That wasn't the price that we discussed. I tried to remind them of the phone call. They denied it happened. I told them that I would pay $35 as we discussed and told them that I would not ever return. Susie told me that my 95 pound dog weighed 150 pounds. I was laughing, what scale did you use. Then she called him over weight. AND he's not. They told me that they were going to call the cops because I STOLE MY DOG. I was like, umm, I'm standing right here, how did I steal him?? They said that I had to pay $50 or they were going to call the cops. I said fine, because you are robbing me, not the other way around. She then compared her services to a grocery store. Susie said, "you don't walk into a grocery store and tell them how much you are going to pay" I said YOU"RE RIGHT. Everything at the grocery store is labeled at the store. You know how much you are going to pay when you get to the check out. WTF! I was so mad. I got tired of waiting for the police to show up. Non emergencies take forever! I ended up paying the $50 and will never go back there! I went to Four on the Floor directly after, Theresa looked him over and guess what!! THEY DIDN'T CLEAN HIS EARS, THEY DIDN'T CUT HIS NAILS, THEY DIDN'T CONDITION HIS SKIN. ALL WERE SUPPOSED TO BE COMPLETED. Four on the Floor also told me that MAX price for him to be groomed should be $30. Go Figure!! I DO NOT recommend this place to anyone. STAY AWAY FROM THERE. You have to pay what ever they say in order to leave there. OH there wasn't any water in his cage for him. He was so thirsty that he drank his whole bowl of water when we got home. 4 hours with no water! How dare you say you love animals. You love money!

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This was the first groomers I had ever been to and at the time I thought it was the best around. There isn't anything in particular thats wrong with Susies, infact I always liked how my dog looked when I got him back. The only reason I stopped going there was because the prices seemed to rise out of nowhere and I could no longer afford to take my dog there. Susies does do a great job grooming dogs, it was just to expensive for me.

4
★★★★☆

This was the first groomers I had ever been to and at the time I thought it was the best around. There isn't anything in particular thats wrong with Susies, infact I always liked how my dog looked when I got him back. The only reason I stopped going there was because the prices seemed to rise out of nowhere and I could no longer afford to take my dog there. Susies does do a great job grooming dogs, it was just to expensive for me.

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