Staples The Office Superstore

★★★☆☆
  • 4082 Electric Rd

    Roanoke, VA 24018

    Map & Directions
  • 540-776-0866

About Staples The Office Superstore

Categories
  • Copy Centers
  • Stationery Stores

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My husband and I visited this store to purchase a laptop and router for his sister. We found the router and picked out a $450 HP laptop. There was another couple also looking at computers. After waiting 10 minutes, the other lady went and asked the checkout clerk to page someone to help us. Another 10 minutes went by and I told the checkout clerk she was getting ready to have 2 sales walk out the door. Another 10 minutes passed, and I called the store on my phone and asked for the manager. After holding for 5 minutes, the manager came on the line. I told him we had been waiting for 30 minutes for someone to help us, and that we were ready to take our business elsewhere. His curt reply was, "well we're VERY busy. I am on the phone with a customer right now. We'll get to you as soon as we can." Excuse me! There was not a clerk (except for the checkout clerk) to be seen anywhere in the store, so what were they all so busy doing? The other couple left, and we followed them out. We drove to Best Buy and bought the same laptop for the same price, plus the router was $20 less. We were in and out in 15 minutes. We spent as much time in Staples not getting waited on as we did in driving to and from Best Buy, and making our purchases. My husband owns his own business and spends hundreds of dollars a year on office supplies and equipment mostly from Staples, but after the shabby treatment we received tonight, Staples lost not only 2 laptop sales, but most likely all of the business my husband's company used to give to Staples.

1
★☆☆☆☆

My husband and I visited this store to purchase a laptop and router for his sister. We found the router and picked out a $450 HP laptop. There was another couple also looking at computers. After waiting 10 minutes, the other lady went and asked the checkout clerk to page someone to help us. Another 10 minutes went by and I told the checkout clerk she was getting ready to have 2 sales walk out the door. Another 10 minutes passed, and I called the store on my phone and asked for the manager. After holding for 5 minutes, the manager came on the line. I told him we had been waiting for 30 minutes for someone to help us, and that we were ready to take our business elsewhere. His curt reply was, "well we're VERY busy. I am on the phone with a customer right now. We'll get to you as soon as we can." Excuse me! There was not a clerk (except for the checkout clerk) to be seen anywhere in the store, so what were they all so busy doing? The other couple left, and we followed them out. We drove to Best Buy and bought the same laptop for the same price, plus the router was $20 less. We were in and out in 15 minutes. We spent as much time in Staples not getting waited on as we did in driving to and from Best Buy, and making our purchases. My husband owns his own business and spends hundreds of dollars a year on office supplies and equipment mostly from Staples, but after the shabby treatment we received tonight, Staples lost not only 2 laptop sales, but most likely all of the business my husband's company used to give to Staples.

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This is the only office supply in this end of town. Good selection of general office supplies. Computer and software choices very limited. I use a lot of shipping supplies, they are rather expensive here. The management seems to be lacking here and help is sometimes hard to find. If you call make sure you have food and water handy as the wait will be a second career.

3
★★★☆☆

This is the only office supply in this end of town. Good selection of general office supplies. Computer and software choices very limited. I use a lot of shipping supplies, they are rather expensive here. The management seems to be lacking here and help is sometimes hard to find. If you call make sure you have food and water handy as the wait will be a second career.

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This Staples location is an OK store to shop. They are conviently located near Tanglewood Mall. You can get your photocopying done there too. The staff are not so friendly.

3
★★★☆☆

This Staples location is an OK store to shop. They are conviently located near Tanglewood Mall. You can get your photocopying done there too. The staff are not so friendly.

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Staples is an awesome store. They have pretty much anything that you are looking for in the office supply area. Need pens, paper, more ink? You can find it at Staples. The only trouble you may have is what kind of pens should you buy or what type of paper. There are hundreds of choices available.

The service there is awesome as well. They are always willing to help you find anything that you may be looking for. Also if you can't get to the store, you can shop online and in most cases it will be delivered the very next business day to your home by a Staples courier. So many services in one store.

4
★★★★☆

Staples is an awesome store. They have pretty much anything that you are looking for in the office supply area. Need pens, paper, more ink? You can find it at Staples. The only trouble you may have is what kind of pens should you buy or what type of paper. There are hundreds of choices available.

The service there is awesome as well. They are always willing to help you find anything that you may be looking for. Also if you can't get to the store, you can shop online and in most cases it will be delivered the very next business day to your home by a Staples courier. So many services in one store.

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