B & C Jewelers

★☆☆☆☆
  • 3652 King St

    Alexandria, VA 22302

    Map & Directions
  • 703-379-6010

About B & C Jewelers

Hours
Mon-Fri 10am-6am, Sat 10am-5am

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My husband, family, and I have used this place for years. I have had a mixed bag of experiences in the past but today was the final straw. I will never be back.

I took my mother's watch as well as two of my own in for new batteries. What happened to my Skagen at their hands was unbelievable. All it needed was a battery but they brought it out to me with the hands detached from the center pin, the sapphire crystal deeply scratched and the band damaged. My husband says it looks like they drop kicked around their back room while waiting for someone to find a battery to fit it.

Of the three watches I took there none of them work now. They don't appear to have received the new batteries I paid for. I am so so sorry I bought my mother a new watch there while I was waiting for the batteries to get put in. Bet it stops working tomorrow.

Their attitude just made it so much more demeaning. One of the ladies had the nerve to say "What do you expect?" to me. Um, I expect a new battery which is what I walked in for, not a broken watch. Also, I expect to be treated with at least some respect. I know my watch isn't a Rolex but it was a nice solid timepiece and now it is a useless hunk of metal until I can find some place that will repair it without damaging it even more.

B & C take me off your mailing list. I NEVER want to see or hear your name again. Your company sucks.

1
★☆☆☆☆

My husband, family, and I have used this place for years. I have had a mixed bag of experiences in the past but today was the final straw. I will never be back.

I took my mother's watch as well as two of my own in for new batteries. What happened to my Skagen at their hands was unbelievable. All it needed was a battery but they brought it out to me with the hands detached from the center pin, the sapphire crystal deeply scratched and the band damaged. My husband says it looks like they drop kicked around their back room while waiting for someone to find a battery to fit it.

Of the three watches I took there none of them work now. They don't appear to have received the new batteries I paid for. I am so so sorry I bought my mother a new watch there while I was waiting for the batteries to get put in. Bet it stops working tomorrow.

Their attitude just made it so much more demeaning. One of the ladies had the nerve to say "What do you expect?" to me. Um, I expect a new battery which is what I walked in for, not a broken watch. Also, I expect to be treated with at least some respect. I know my watch isn't a Rolex but it was a nice solid timepiece and now it is a useless hunk of metal until I can find some place that will repair it without damaging it even more.

B & C take me off your mailing list. I NEVER want to see or hear your name again. Your company sucks.

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