Fairfax Floors, INC

★☆☆☆☆
  • 2807 Merrilee Drive

    Fairfax, VA 22031

    Map & Directions
  • 703-560-6300

About Fairfax Floors, INC

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Red Flag on Fairfax Floors Policy!
Ugh-after spending time choosing new carpet for my basement at Fairfax Floors I was presented with my contract. Big Surprise: even though they were expecting an up front 50% deposit from me-in my case $2,172. there were no approximate dates of start/completion of install on the contract. When I expressed my concerns to the salesman: how can they expect me to turn over $2,2172. on an open ended contract I was told: "I can??t give you dates when we don??t?? have a signed contract." I did speak to the owner on this matter expressing my concerns once again on signing an open ended contract and the desire for an approximate completion date to be included to reassure me my deposit wasn't lost I was told that was their policy and he wasn??t changing it. How in this day and age can a business expect someone to agree to an open ended contract on completion of service, pay them a 50% deposit up front and not have anything in writing at that time stating an approximate date of completion?????
Red Flag-I did state I was looking for APPROXIMATE date-just to be assured it wouldn't be 2 years out. strange-needlesss to say I am shopping else where.

Poor Customer Service and Business Policies-don??t waste your time

1
★☆☆☆☆

Red Flag on Fairfax Floors Policy!
Ugh-after spending time choosing new carpet for my basement at Fairfax Floors I was presented with my contract. Big Surprise: even though they were expecting an up front 50% deposit from me-in my case $2,172. there were no approximate dates of start/completion of install on the contract. When I expressed my concerns to the salesman: how can they expect me to turn over $2,2172. on an open ended contract I was told: "I can??t give you dates when we don??t?? have a signed contract." I did speak to the owner on this matter expressing my concerns once again on signing an open ended contract and the desire for an approximate completion date to be included to reassure me my deposit wasn't lost I was told that was their policy and he wasn??t changing it. How in this day and age can a business expect someone to agree to an open ended contract on completion of service, pay them a 50% deposit up front and not have anything in writing at that time stating an approximate date of completion?????
Red Flag-I did state I was looking for APPROXIMATE date-just to be assured it wouldn't be 2 years out. strange-needlesss to say I am shopping else where.

Poor Customer Service and Business Policies-don??t waste your time

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