A-1 Steem It Carpet & Uphlstry

★★★☆☆
  • 303 Temple Ave

    Colonial Heights, VA 23834

    Map & Directions
  • 804-520-0425

Personal Services

Personal Services
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2.5 2
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I don't think they care a whole lot about small jobs. All I asked was for them to clean an Olefin area rug, of an oriental style. I delivered it to them at their location and picked it up myself. After keeping it two days longer than promised and not calling me when it was ready, I paid them $70 for a rug that I swear looks dirtier than when I took it in. The white fringe which never saw the light of day on one end was black from the dirty water oozing into it. The other end which got traffic was black and filthy all the way across. One of the reasons I took it to a professional was to get that one end clean, and it came back worse. I think the main problem is that not enough time was spent really cleaning it, but especially rinsing it.

I will not take the rug back to do over. I will not ask for my money back because they did spend the time trying to clean it, but I will not recommend them to people who need area rugs cleaned. I am going to have to take it to someone else and start the process over again.

I look forward to writing a great review for the next business who can actually clean my little rug. Who knows, maybe I can take it to the local car wash and power wash it myself. Might cost me all of five bucks instead of $70.

1
★☆☆☆☆

I don't think they care a whole lot about small jobs. All I asked was for them to clean an Olefin area rug, of an oriental style. I delivered it to them at their location and picked it up myself. After keeping it two days longer than promised and not calling me when it was ready, I paid them $70 for a rug that I swear looks dirtier than when I took it in. The white fringe which never saw the light of day on one end was black from the dirty water oozing into it. The other end which got traffic was black and filthy all the way across. One of the reasons I took it to a professional was to get that one end clean, and it came back worse. I think the main problem is that not enough time was spent really cleaning it, but especially rinsing it.

I will not take the rug back to do over. I will not ask for my money back because they did spend the time trying to clean it, but I will not recommend them to people who need area rugs cleaned. I am going to have to take it to someone else and start the process over again.

I look forward to writing a great review for the next business who can actually clean my little rug. Who knows, maybe I can take it to the local car wash and power wash it myself. Might cost me all of five bucks instead of $70.

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My husband and I used these guys when we were doing a spring cleaning and I must say that getting an appointment was no problem, they came the very next day. Also, the job they did was very thorough and we used a coupon from Val-Pak,( they usually are always running a special). The technicians were very careful with my furniture. We would definitely use them again.

4
★★★★☆

My husband and I used these guys when we were doing a spring cleaning and I must say that getting an appointment was no problem, they came the very next day. Also, the job they did was very thorough and we used a coupon from Val-Pak,( they usually are always running a special). The technicians were very careful with my furniture. We would definitely use them again.

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