Capps Home Building Center

★★★☆☆
  • 13700 Booker T Washington Hwy

    Moneta, VA 24121

    Map & Directions
  • 540-721-2276

About Capps Home Building Center

Hours
Mon-Fri 7am-5:30pm, Sat 8am-4pm

Home & Garden

Home & Garden
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3.0 2
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I have utilized Capps Home Building Center in Moneta, VA for numerous home repair and improvement projects for over thirteen years I have lived in the area. Unfortunately due to a recent situation I will be shopping elsewhere for my needs. We recently had an issue with my home and had my wife go to Capps in search for a product that I trust and have successfully used for years. Capps salesperson Judy intercepted my wife during her visit and sold her something different. In Judys own words she highly recommended the product, had known several people who had used it, and told my wife it would solve our problem in fifteen minutes. When I arrived home that evening it was too late to buy something else and we really needed to fix the issue and I was trusting of the recommendation. Using the recommended product caused damage so I went to Capps and reported the issue to Retail Manager Wayne Burnette who told me he would have to pass the issue on to the General Manager. The General Manager Bruce Shelton called me back a few days later, during our conversation he revealed that Judy the Salesperson, when made aware of our damage, suddenly got product amnesia, saying that she really knew nothing of the product in question despite the statements she made about it to my wife. It did not take me long in the conversation to figure out that Bruce was not going to accept any responsibility, even partial responsibility, for the damage caused by their product. Due to this situation I will no longer shop at, or recommend, Capps to anyone going forward. I feel that they are not the locally owned and trustworthy business I thought them to be. And from my experience they do not stand behind their employees mistakes.

1
★☆☆☆☆

I have utilized Capps Home Building Center in Moneta, VA for numerous home repair and improvement projects for over thirteen years I have lived in the area. Unfortunately due to a recent situation I will be shopping elsewhere for my needs. We recently had an issue with my home and had my wife go to Capps in search for a product that I trust and have successfully used for years. Capps salesperson Judy intercepted my wife during her visit and sold her something different. In Judys own words she highly recommended the product, had known several people who had used it, and told my wife it would solve our problem in fifteen minutes. When I arrived home that evening it was too late to buy something else and we really needed to fix the issue and I was trusting of the recommendation. Using the recommended product caused damage so I went to Capps and reported the issue to Retail Manager Wayne Burnette who told me he would have to pass the issue on to the General Manager. The General Manager Bruce Shelton called me back a few days later, during our conversation he revealed that Judy the Salesperson, when made aware of our damage, suddenly got product amnesia, saying that she really knew nothing of the product in question despite the statements she made about it to my wife. It did not take me long in the conversation to figure out that Bruce was not going to accept any responsibility, even partial responsibility, for the damage caused by their product. Due to this situation I will no longer shop at, or recommend, Capps to anyone going forward. I feel that they are not the locally owned and trustworthy business I thought them to be. And from my experience they do not stand behind their employees mistakes.

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Great place! A little on the small side (it doesn't compare to Lowes or Home Depot) but the people make up for it. The staff is very friendly and love to help. The garden/patio area is also very nice with a lot of interesting products and displays.

5
★★★★★

Great place! A little on the small side (it doesn't compare to Lowes or Home Depot) but the people make up for it. The staff is very friendly and love to help. The garden/patio area is also very nice with a lot of interesting products and displays.

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Business Response:

Thanks for the nice comment Kyle. Yes, all of our employees take great pride in being the friendliest, most knowledgeable professionals in the industry. Even though we're not the biggest, we can most often supply you with exactly what you are looking for.

Message from Capps Home Building Center

Get the help you need from the friendly people you trust.

More about Capps Home Building Center

Our experienced Installation Services department offers turn-key services for door & window replacement and installation, deck installation, house siding or any other home building project you need expert installers for. We can also help you with our latest home building solution - Design Services. Our professional, in-house designer will work with you to draw up the plan you've been dreaming of for a house, deck, dock, garage, remodel or addition.

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