I got a refund from dulles glass after filing a complaint with BBB and writing this review.
This is a horrible place to do business with. They messed up orders and they are not replacing the correct piece eventhough it's their fault. The manager/store Owner, Mr. Emre, said "we are human and human made mistake." I would never do business with them and would not recommend anyone to trust their business. Mr. Emre needs to attend business school and customer service class.
Posted 07/22/08 | Report Abuse
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Thank you
replied on 09/03/08
Here in Dulles Glass and Mirror we try very hard to keep our customers happy. We cut and submitted the same size glass three times, and let you keep the product every time. When we found out that you were not happy, we called you with an appology and refunded your credit card. We are very sorry if you are still not happy, but we promise we will try harder next time. Thank you for your business. Dulles Glass and Mirror Management.