Dulles Glass & Mirror

★★★★★
  • 9151 Euclid Ave

    Manassas, VA 20110

    Map & Directions
  • 703-631-0205

Home & Garden

Home & Garden
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I'm thoroughly impressed by the level of service that I received. I purchased two mirrors which were shipped by freight and I initially encountered a issue with one of them. The issue was promptly handled and I couldn't be more satisfied. It's truly refreshing to deal with a company that stands behind their product and cares about their customers. Quality product, quality company, and they know how to do business online.

5
★★★★★

I'm thoroughly impressed by the level of service that I received. I purchased two mirrors which were shipped by freight and I initially encountered a issue with one of them. The issue was promptly handled and I couldn't be more satisfied. It's truly refreshing to deal with a company that stands behind their product and cares about their customers. Quality product, quality company, and they know how to do business online.

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I was very happy with the glass top I ordered for a new end table. Even though the website warns there could be a tiny size variance, what I received was the exact size and was perfect. The edges were beautifully polished, and the glass was spotless and ready to put on my end table.
The only thing I would ask for in the future would be the little round silicone spacers to hold the top above the table wood; fortunately, I had some, but there should be a blank so that these can be ordered at the same time as the top, even if there is a separate shipping charge.
I work long hours and being able to get beautiful polished tabletop glass like this online, without having to go anywhere or have anyone come to my house, is wonderful. I will definitely order again from Dulles Glass & Mirror.

5
★★★★★

I was very happy with the glass top I ordered for a new end table. Even though the website warns there could be a tiny size variance, what I received was the exact size and was perfect. The edges were beautifully polished, and the glass was spotless and ready to put on my end table.
The only thing I would ask for in the future would be the little round silicone spacers to hold the top above the table wood; fortunately, I had some, but there should be a blank so that these can be ordered at the same time as the top, even if there is a separate shipping charge.
I work long hours and being able to get beautiful polished tabletop glass like this online, without having to go anywhere or have anyone come to my house, is wonderful. I will definitely order again from Dulles Glass & Mirror.

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We recently purchased a pub table and chair set and wanted to put a glass top over the table for protection. After searching the internet we came upon Dulles Glass & Mirror. We ordered a table top and was very pleased with the quality and craftsmanship of this product. The shipping was incredibly fast. I would highly recommend this company for they were a pleasure to do business with.

5
★★★★★

We recently purchased a pub table and chair set and wanted to put a glass top over the table for protection. After searching the internet we came upon Dulles Glass & Mirror. We ordered a table top and was very pleased with the quality and craftsmanship of this product. The shipping was incredibly fast. I would highly recommend this company for they were a pleasure to do business with.

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I would highly recommend Dulles Glass & Mirror! The TOTAL experience was great. Everyone from the initial telephone call to estimator and the installers were very pleasant, friendly & professional. The work was performed very quickly and neat! The entire process from the initial telephone call to final installation was LESS than 2 weeks! I love my shower doors! The price was reasonable too.

5
★★★★★

I would highly recommend Dulles Glass & Mirror! The TOTAL experience was great. Everyone from the initial telephone call to estimator and the installers were very pleasant, friendly & professional. The work was performed very quickly and neat! The entire process from the initial telephone call to final installation was LESS than 2 weeks! I love my shower doors! The price was reasonable too.

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We chose Dulles Glass based on a recommendation, also backed up by our initial dealings, explanation of product/service and of course price. We initially contacted Dulles Glass in late December and measurements were taken promptly on December 30th with a promise of "within 10 business days" for installation (which I calculated as on/before January 14th) and I was charged for the deposit that December 30th - no problem so far.

Installation was initially scheduled for the week of January 24th (over 17 business days later), prior to which I had sent e-mails regarding the timeline without response from D.G. The 2 installers who arrived didn't introduce themselves, the younger of the two thought that "dude" and "bud" were appropriate ways to introduce themselves to a customer, the second apparently didn't feel any need to speak at all. One of the glass pieces did not fit (either a measuring/cutting mistake) and we had to reschedule for the following week. While on the phone trying to reschedule the installers said "see ya bud" and expected to leave without any resolution to timeline. Glass was finally installed the first week of February (24 business days/5 weeks after final proposal not the promised 10 days). Fortunately the second pair of installers were more professional. No explanation of care was given, no final statement or bill and no notice of final payment being charged to my cc. The issue of timeline/customer service was brought up to a manager (owner?) who said he'd look into it but I heard nothing back. We are happy with the glass itself, but very disappointed in customer service, lack of follow-through in regards to promised timeframe and lack of concern to our complaint and so will not recommend to any neighbors or friends.

2
★★☆☆☆

We chose Dulles Glass based on a recommendation, also backed up by our initial dealings, explanation of product/service and of course price. We initially contacted Dulles Glass in late December and measurements were taken promptly on December 30th with a promise of "within 10 business days" for installation (which I calculated as on/before January 14th) and I was charged for the deposit that December 30th - no problem so far.

Installation was initially scheduled for the week of January 24th (over 17 business days later), prior to which I had sent e-mails regarding the timeline without response from D.G. The 2 installers who arrived didn't introduce themselves, the younger of the two thought that "dude" and "bud" were appropriate ways to introduce themselves to a customer, the second apparently didn't feel any need to speak at all. One of the glass pieces did not fit (either a measuring/cutting mistake) and we had to reschedule for the following week. While on the phone trying to reschedule the installers said "see ya bud" and expected to leave without any resolution to timeline. Glass was finally installed the first week of February (24 business days/5 weeks after final proposal not the promised 10 days). Fortunately the second pair of installers were more professional. No explanation of care was given, no final statement or bill and no notice of final payment being charged to my cc. The issue of timeline/customer service was brought up to a manager (owner?) who said he'd look into it but I heard nothing back. We are happy with the glass itself, but very disappointed in customer service, lack of follow-through in regards to promised timeframe and lack of concern to our complaint and so will not recommend to any neighbors or friends.

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Wonderful service. Ordered custom table top glass. Received in Texas from Virginia 10 days after placing order!! Outstanding packaging. Beautiful quality at a great price.

5
★★★★★

Wonderful service. Ordered custom table top glass. Received in Texas from Virginia 10 days after placing order!! Outstanding packaging. Beautiful quality at a great price.

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On time, efficient, great attention to detail

2
★★★★★

On time, efficient, great attention to detail

on Service Magic

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Our company Tatari Construction has been working with Dulles Glass over three years now. Dulles Glass has fabricated and installed glass shower enclosures and mirrors over 140 bathroom projects that we have completed within those three years and we didn't have a single problem with any of them. Projects were handled in a very proffessional and timely manner. The measurement and installation dates and times were always communicated to us in advance and the given promises/schedules were fulfilled in its entirety.

Based on our three year experience, I can definitely tell that Dulles Glass stays behind its work and therefore I highly recommend this company which strives to do whatever it does in the most proffessional manner possible.

Tatari Construction

5
★★★★★

Our company Tatari Construction has been working with Dulles Glass over three years now. Dulles Glass has fabricated and installed glass shower enclosures and mirrors over 140 bathroom projects that we have completed within those three years and we didn't have a single problem with any of them. Projects were handled in a very proffessional and timely manner. The measurement and installation dates and times were always communicated to us in advance and the given promises/schedules were fulfilled in its entirety.

Based on our three year experience, I can definitely tell that Dulles Glass stays behind its work and therefore I highly recommend this company which strives to do whatever it does in the most proffessional manner possible.

Tatari Construction

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Over a decade Ultimate Remodel has been serving Metro DC area with custom remodeling services. We have been working with Dulles Glass and Mirror during this long period of time. They have been very professional and contributing to our business with their superb, friendly and satisfactory service. Great work!!!

5
★★★★★

Over a decade Ultimate Remodel has been serving Metro DC area with custom remodeling services. We have been working with Dulles Glass and Mirror during this long period of time. They have been very professional and contributing to our business with their superb, friendly and satisfactory service. Great work!!!

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We are a well respected contractor in the Washington DC area and do an enormous amount of high end work on Capital Hill and Georgetown. We have worked with many glass companies in the area and do not recommend Dulles Glass & Mirror. THEY DO NOT STAND BEHIND THEIR WORK.

Our very first order for two tempered glass shower doors resulted in one door spontaneously exploding prior to installation or handling. The glass chards indicated improper tempering. Mr Emre the manager refused to stand behind the door which gives us concern about the other door. This alone is alarming considering the size of the order and that it was simply one piece of glass which represented little cost in comparison to the order.

Mr Eme is not a reputable businessman and we would not recommend doing business with Dulles Glass considering there are many reputable glass dealers in the DC area.

1
★☆☆☆☆

We are a well respected contractor in the Washington DC area and do an enormous amount of high end work on Capital Hill and Georgetown. We have worked with many glass companies in the area and do not recommend Dulles Glass & Mirror. THEY DO NOT STAND BEHIND THEIR WORK.

Our very first order for two tempered glass shower doors resulted in one door spontaneously exploding prior to installation or handling. The glass chards indicated improper tempering. Mr Emre the manager refused to stand behind the door which gives us concern about the other door. This alone is alarming considering the size of the order and that it was simply one piece of glass which represented little cost in comparison to the order.

Mr Eme is not a reputable businessman and we would not recommend doing business with Dulles Glass considering there are many reputable glass dealers in the DC area.

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Great customer service and friendly estimator. Chose another vendor with a lower price however.

2
★★★★★

Great customer service and friendly estimator. Chose another vendor with a lower price however.

on Service Magic

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Checked on line for complaints prior to selecting Dulles Glass for our shower door. Could not be happier with the service and the price was fair. Will do business with them again.

5
★★★★★

Checked on line for complaints prior to selecting Dulles Glass for our shower door. Could not be happier with the service and the price was fair. Will do business with them again.

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Very satisfied with the result. good communications.

2
★★★★★

Very satisfied with the result. good communications.

on Service Magic

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Dulles Glass & Mirror did an excellent job on the planning and installation for a frameless shower door. Their customer service was great and they even dropped their price to match a lower priced contractor. This was greatly appreciated as Dulles Glass & Mirror had a better warranty. Also, since they custom cut every panel at their facility, rather than send out to another company, the turnaround for job completion was very fast. I'll definitely be doing business with them again.

2
★★★★★

Dulles Glass & Mirror did an excellent job on the planning and installation for a frameless shower door. Their customer service was great and they even dropped their price to match a lower priced contractor. This was greatly appreciated as Dulles Glass & Mirror had a better warranty. Also, since they custom cut every panel at their facility, rather than send out to another company, the turnaround for job completion was very fast. I'll definitely be doing business with them again.

on Service Magic

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They performed. Price, and just as important communication. When they installed the door they also did a special order mirror, reasonable and when a problem developed (not quite plumb) inserted a metal bar to hide the fault which made me very happy.

2
★★★★★

They performed. Price, and just as important communication. When they installed the door they also did a special order mirror, reasonable and when a problem developed (not quite plumb) inserted a metal bar to hide the fault which made me very happy.

on Service Magic

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Dulles Glass and Mirror did an excellent job and meet their commitment in ordering and installin the replacement window in a timely manner.

2
★★★★★

Dulles Glass and Mirror did an excellent job and meet their commitment in ordering and installin the replacement window in a timely manner.

on Service Magic

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I had a cracked double pane window replacement. It was quick and professionally done.

2
★★★★★

I had a cracked double pane window replacement. It was quick and professionally done.

on Service Magic

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Excellent response and follow up. Estimate and install was completed on my schedule, not theirs. Very satisfied.

2
★★★★★

Excellent response and follow up. Estimate and install was completed on my schedule, not theirs. Very satisfied.

on Service Magic

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Good competetive prices, very fast and on time. Proffessional sales crew and very clean installers who where over and beyond nice. I would do business with them again.

5
★★★★★

Good competetive prices, very fast and on time. Proffessional sales crew and very clean installers who where over and beyond nice. I would do business with them again.

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0 out of 1 people found this review helpful.

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The job was done well.

2
★★★★★

The job was done well.

on Service Magic

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I got a refund from dulles glass after filing a complaint with BBB and writing this review.

This is a horrible place to do business with. They messed up orders and they are not replacing the correct piece eventhough it's their fault. The manager/store Owner, Mr. Emre, said "we are human and human made mistake." I would never do business with them and would not recommend anyone to trust their business. Mr. Emre needs to attend business school and customer service class.

5
★★★★★

I got a refund from dulles glass after filing a complaint with BBB and writing this review.

This is a horrible place to do business with. They messed up orders and they are not replacing the correct piece eventhough it's their fault. The manager/store Owner, Mr. Emre, said "we are human and human made mistake." I would never do business with them and would not recommend anyone to trust their business. Mr. Emre needs to attend business school and customer service class.

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1 out of 1 people found this review helpful.

Business Response:

Thank you Here in Dulles Glass and Mirror we try very hard to keep our customers happy. We cut and submitted the same size glass three times, and let you keep the product every time. When we found out that you were not happy, we called you with an appology and refunded your credit card. We are very sorry if you are still not happy, but we promise we will try harder next time. Thank you for your business. Dulles Glass and Mirror Management.
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Fast and courteous, estimate was fair.

2
★★★★★

Fast and courteous, estimate was fair.

on Service Magic

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This contractor was very responsive and came on time. The team was polite and very nice. I'm very happy with their product and service.

2
★★★★★

This contractor was very responsive and came on time. The team was polite and very nice. I'm very happy with their product and service.

on Service Magic

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