Conner Small Engine

★★★☆☆
  • 1000 Temple Avenue

    Colonial Heights, VA 23834

    Map & Directions
  • 804-526-7108

Home & Garden

Home & Garden
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Conner Small Engine is a family-owned small business that has been serving the tri-cities area for 30 years. They are a certified dealer of Toro, Ariens, Echo and Stihl parts & products. I have always found the owner and staff to be hard-working, knowledgeable and forthright. In particular, the young woman working the front counter, whose youthful countenance belies her competence as well as her age, seems to be doing the job of about 3 people and has always left me with a good impression.

In recent years, as the local population has increased considerably, so has Conner Small Engine's influx of business. Conversely, the average level of patience, courtesy and cognizance of their customers has decreased substantially. Often times, many customers have outlandish and unrealistic expectations of service, such as wanting near-instant turn-around times, expecting parts to materialize out of thin air, expecting service beyond the posted hours of operation or indignantly wanting to be compensated for circumstances beyond the control of the business that could have very easily been avoided by taking just a few moments to pick up a telephone.

I, like many of their customers, appreciate the value of the quality of work and service Conner Small Engine has come to be known for and I understand the limitations imposed by providing a high-demand service with a staff of 5. Ultimately, there are some that patronize Conner Small Engine who are simply awful, awful people who can never be pleased under normal circumstances and will likely die as they have lived, miserable and alone. There is also a soft drink vending machine in the showroom. It doesn't have Mountain Dew, so that's why it's just 4 stars.

4
★★★★☆

Conner Small Engine is a family-owned small business that has been serving the tri-cities area for 30 years. They are a certified dealer of Toro, Ariens, Echo and Stihl parts & products. I have always found the owner and staff to be hard-working, knowledgeable and forthright. In particular, the young woman working the front counter, whose youthful countenance belies her competence as well as her age, seems to be doing the job of about 3 people and has always left me with a good impression.

In recent years, as the local population has increased considerably, so has Conner Small Engine's influx of business. Conversely, the average level of patience, courtesy and cognizance of their customers has decreased substantially. Often times, many customers have outlandish and unrealistic expectations of service, such as wanting near-instant turn-around times, expecting parts to materialize out of thin air, expecting service beyond the posted hours of operation or indignantly wanting to be compensated for circumstances beyond the control of the business that could have very easily been avoided by taking just a few moments to pick up a telephone.

I, like many of their customers, appreciate the value of the quality of work and service Conner Small Engine has come to be known for and I understand the limitations imposed by providing a high-demand service with a staff of 5. Ultimately, there are some that patronize Conner Small Engine who are simply awful, awful people who can never be pleased under normal circumstances and will likely die as they have lived, miserable and alone. There is also a soft drink vending machine in the showroom. It doesn't have Mountain Dew, so that's why it's just 4 stars.

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I ordered a part for my lawnmower on 9/7/10 by phone and was told by the company that it would be ready for pickup on 9/9/10 after 10am. My husband took time off of work to pick up the part, spent time and mileage to go to the store, only to be told that the part would not be there until 9/10/10 (Friday). I called the store to inquire about the error and was informed that the person who I spoke with made a mistake because of the holiday, that the part would not be there until Friday. I then asked how the store was going to compensate me for my inconvenience for their error, and they said they would do nothing to compensate me. They explained that they are a company run by humans, and humans make mistakes. Their mistake cost me about $150 in gas, mileage, wear and tear on the car, and time away from work. For a $19 part, I would expect to get either the part for free, or at least half of the price of the part. Businesses that operate in this manner who do not foster good customer relations will be blasted by me, and will not receive my patronage. When I spoke with the owner of the company, Robert Conner directly, he asked, "Are you always like this or did you just wake up?" He then told me that he could do nothing about the delay because of the holiday. I explained that his employees should be informed of the delay and not give customers false information. He continued to say he could do nothing about the mistake, or compensate me for the part. I explained that I would not patronage his business, and he answered that he doesn't want a customer like me anyway!! I've never heard of a business that didn't care about making a customer happy. Bad business.

1
★☆☆☆☆

I ordered a part for my lawnmower on 9/7/10 by phone and was told by the company that it would be ready for pickup on 9/9/10 after 10am. My husband took time off of work to pick up the part, spent time and mileage to go to the store, only to be told that the part would not be there until 9/10/10 (Friday). I called the store to inquire about the error and was informed that the person who I spoke with made a mistake because of the holiday, that the part would not be there until Friday. I then asked how the store was going to compensate me for my inconvenience for their error, and they said they would do nothing to compensate me. They explained that they are a company run by humans, and humans make mistakes. Their mistake cost me about $150 in gas, mileage, wear and tear on the car, and time away from work. For a $19 part, I would expect to get either the part for free, or at least half of the price of the part. Businesses that operate in this manner who do not foster good customer relations will be blasted by me, and will not receive my patronage. When I spoke with the owner of the company, Robert Conner directly, he asked, "Are you always like this or did you just wake up?" He then told me that he could do nothing about the delay because of the holiday. I explained that his employees should be informed of the delay and not give customers false information. He continued to say he could do nothing about the mistake, or compensate me for the part. I explained that I would not patronage his business, and he answered that he doesn't want a customer like me anyway!! I've never heard of a business that didn't care about making a customer happy. Bad business.

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The service at this shop is top notch. They will fix virtually anytime of small engine such as lawn mowers, weed eaters, chain saws, etc. The salesperson was very upfront and the estimate was very reasonable.

4
★★★★☆

The service at this shop is top notch. They will fix virtually anytime of small engine such as lawn mowers, weed eaters, chain saws, etc. The salesperson was very upfront and the estimate was very reasonable.

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