Havana

★★★☆☆
  • 255 Granby St

    Norfolk, VA 23510

    Map & Directions
  • 757-627-5800

Food

Food
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The atmosphere is very bar like, you would never expect the menu to have such high prices. It had fine dining prices without the fine dining atmosphere. It took forever for our meals to come out. And after our meals were out, we never

3
★★★★★

The atmosphere is very bar like, you would never expect the menu to have such high prices. It had fine dining prices without the fine dining atmosphere. It took forever for our meals to come out. And after our meals were out, we never

.

We've eaten art Havana's for years. However, last few time the food has been average, and the service terrible at best. Tonight, the witress brought out an incorrect meal (not wat we ordered) and then after finishing only 1/3 of my Oso Buco, I asked that it be boxed. Instead of placing the remainder in the box, she threw it in the trsh and then came back with the bill and said "oops, sorry" whan asked where it was. No attempt to make it right, no offer of a dessert on the house or a free drink, just the check, the lack of about a $15 lunch for the next day), and no customer service.

0
★☆☆☆☆

We've eaten art Havana's for years. However, last few time the food has been average, and the service terrible at best. Tonight, the witress brought out an incorrect meal (not wat we ordered) and then after finishing only 1/3 of my Oso Buco, I asked that it be boxed. Instead of placing the remainder in the box, she threw it in the trsh and then came back with the bill and said "oops, sorry" whan asked where it was. No attempt to make it right, no offer of a dessert on the house or a free drink, just the check, the lack of about a $15 lunch for the next day), and no customer service.

Pros: Very Good Mojito's and Oster Havana Appatiser

Cons: Service is the worst ever in years, wrong orders

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just came back from dinner at Havanna's in downtown Norfolk with 2 of my girlfriends. We waited 45 minutes for out appetizer (nachos) and 1 1/2 hours for our meals. Our server was in the weeds the entire night, forgot to ring in our order, and completely neglected our table. We asked to speak to the manager at the end of our meal to see about getting something comped for taking so long for our food. The manager came out and was completely rude to us saying that the kitchen was backed up and their policy does not for the kitchen being backed up. He was very rude and condescending in the way he spoke to us. The owner initially refused to talk to us and then came out to the table and was nastier than anyone has ever spoken to us. He said that the customer is not always right and screamed (yes screamed and cussed) at us....tellling us that we were being babies and wining. He said if you want it your way, go to burgerking! Then after we were paying, he was demeanering us and talking about us to other tables. I have never in my life been treated with such unprofessionalism and clearly he does not care about his customers or the business. Our server was in tears at the table and said he acts like this to any customer that makes a complaint. I wanted to let everyone know to pass this along in case you are making a decision on whether to eat there or not. I know I will never go back, despite how much I like the food.

0
★☆☆☆☆

just came back from dinner at Havanna's in downtown Norfolk with 2 of my girlfriends. We waited 45 minutes for out appetizer (nachos) and 1 1/2 hours for our meals. Our server was in the weeds the entire night, forgot to ring in our order, and completely neglected our table. We asked to speak to the manager at the end of our meal to see about getting something comped for taking so long for our food. The manager came out and was completely rude to us saying that the kitchen was backed up and their policy does not for the kitchen being backed up. He was very rude and condescending in the way he spoke to us. The owner initially refused to talk to us and then came out to the table and was nastier than anyone has ever spoken to us. He said that the customer is not always right and screamed (yes screamed and cussed) at us....tellling us that we were being babies and wining. He said if you want it your way, go to burgerking! Then after we were paying, he was demeanering us and talking about us to other tables. I have never in my life been treated with such unprofessionalism and clearly he does not care about his customers or the business. Our server was in tears at the table and said he acts like this to any customer that makes a complaint. I wanted to let everyone know to pass this along in case you are making a decision on whether to eat there or not. I know I will never go back, despite how much I like the food.

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I like this place. Have always had good food here. The drinks are very good as well. It fills up fast on a weekend night. Can be very noisy if there are many people at all there.

2
★★★★☆

I like this place. Have always had good food here. The drinks are very good as well. It fills up fast on a weekend night. Can be very noisy if there are many people at all there.

Pros: food and fun, modern atmosphere.

Cons: parking difficult, can be very noisy

.

Great drinks and tasty food but poor dinner service.

Waited at the bar for a table, drinks were good and service was fast. Got the table and it just went downhill.

Waitress took the order and that was it for about half-hour, waitress showed up again and we asked about the appetizers and we were really ready to order our second round (our first round was at the bar an hour before). Waitress said the appetizers would be ready in a few more minutes. They were. The appetizers came out in another fifteen minutes with our meals!

At least three of our meals, waitress told our guest that her meal was not available and what would she like instead. Finding out a meal is not available when everyone else is getting dinner doesn't cut it.

We asked again about our drinks since we had waited close to twenty minutes for the second round. She said she would check and we said don't bother, just bring us water.

She came back ten minutes later with our water and the bill. (Guess we didn't want to order anything else. Maybe she wanted the table free so she could work or a tip.)

Looked at the bill, decided to pay with cash since it would probably be another half-hour before we got the Visa back and left.

One guest went to use the bathroom on the way out and found she had no toilet paper.

After finishing up in the bathroom and walking to the door to meet us outside the manager asked her how the dinner was. Big mistake; she let her know we paid $120 for service that was non-existent, drinks that never showed up, appetizers and meals that were served together, one meal was not available and at the end all we wanted to do was leave as fast as possible. Oh, and you have no toilet paper!

Recommendation; good bar scene. If you go stay at the bar and drink and maybe order an appetizer. Skip dinner, oh, and bring your own TP.

1
★★☆☆☆

Great drinks and tasty food but poor dinner service.

Waited at the bar for a table, drinks were good and service was fast. Got the table and it just went downhill.

Waitress took the order and that was it for about half-hour, waitress showed up again and we asked about the appetizers and we were really ready to order our second round (our first round was at the bar an hour before). Waitress said the appetizers would be ready in a few more minutes. They were. The appetizers came out in another fifteen minutes with our meals!

At least three of our meals, waitress told our guest that her meal was not available and what would she like instead. Finding out a meal is not available when everyone else is getting dinner doesn't cut it.

We asked again about our drinks since we had waited close to twenty minutes for the second round. She said she would check and we said don't bother, just bring us water.

She came back ten minutes later with our water and the bill. (Guess we didn't want to order anything else. Maybe she wanted the table free so she could work or a tip.)

Looked at the bill, decided to pay with cash since it would probably be another half-hour before we got the Visa back and left.

One guest went to use the bathroom on the way out and found she had no toilet paper.

After finishing up in the bathroom and walking to the door to meet us outside the manager asked her how the dinner was. Big mistake; she let her know we paid $120 for service that was non-existent, drinks that never showed up, appetizers and meals that were served together, one meal was not available and at the end all we wanted to do was leave as fast as possible. Oh, and you have no toilet paper!

Recommendation; good bar scene. If you go stay at the bar and drink and maybe order an appetizer. Skip dinner, oh, and bring your own TP.

.

Meet your freinds there for dinner, or make new friends at the bar. Great and interesting food selections. Bar service is delightful, and the scenery can be excellent.

2
★★★★☆

Meet your freinds there for dinner, or make new friends at the bar. Great and interesting food selections. Bar service is delightful, and the scenery can be excellent.

Pros: Make new and interesting friends

Cons: Parking Downtown can be tough

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Havana Norfolk is one of my favorite restaurants in the area. The place has the feel of a trendy lounge with dark lighting, exposed brick walls, wait staff dressed in black, etc. But this place is more than a trend. Reservations are recommended...it can get packed on the weekends. But the food is well worth the wait - the ingredients are fresh and prepared to perfection. Grab a signature mojito at the bar and an order of the fantastic chicken nachos while you're waiting. And try one of the daily specials - always a great choice.

2
★★★★★

Havana Norfolk is one of my favorite restaurants in the area. The place has the feel of a trendy lounge with dark lighting, exposed brick walls, wait staff dressed in black, etc. But this place is more than a trend. Reservations are recommended...it can get packed on the weekends. But the food is well worth the wait - the ingredients are fresh and prepared to perfection. Grab a signature mojito at the bar and an order of the fantastic chicken nachos while you're waiting. And try one of the daily specials - always a great choice.

.

Showed up at 7:15PM for a 8PM reservation, but didn't get seated until 8:50PM! And some people sat at the table we requested (upstairs) without having a reservation, but no one could tell them to move. Spent the dinner trying to avoid people bumping into our chairs. Food was plentiful and delicious but arrived cold, prices were good, wait staff was attentive. The left overs the next night were our favorite part.

0
★☆☆☆☆

Showed up at 7:15PM for a 8PM reservation, but didn't get seated until 8:50PM! And some people sat at the table we requested (upstairs) without having a reservation, but no one could tell them to move. Spent the dinner trying to avoid people bumping into our chairs. Food was plentiful and delicious but arrived cold, prices were good, wait staff was attentive. The left overs the next night were our favorite part.

Pros: Inexpensive, Lots of food for $, Bartenders

Cons: Crowded, Not seated for a whil

.

This was one incredible meal. The atmosphere is warming and comfortable. The young staff delightful. Try a little bit of everything!

2
★★★★★

This was one incredible meal. The atmosphere is warming and comfortable. The young staff delightful. Try a little bit of everything!

Pros: atmosphere, music, chef John from NY

Cons: needs more parking

.

Nice subtle ambience, delicious food and good drinks! The Cuba Cuba! is a must-try!

2
★★★★★

Nice subtle ambience, delicious food and good drinks! The Cuba Cuba! is a must-try!

Pros: atmosphere, service

Cons: parking

 

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