Carpet Land

★☆☆☆☆

About Carpet Land

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Hours
By appointment
1.0 1
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Words cannot accurately explain the poor service, installation, and support of Carpetland. I went from the Herndon store all the way to the executive management with my complaints and every step of the way I encountered rude, disrespectful, and just plain old nasty people. I eventually had to call the BBB who quickly got a response out of them. It's really sad that you have to go that far.

The salesperson in the store was great when selling my hardwood floors but when I called to complain about the poor installation (they left glue all over my carpet, on my deck, and left wood chips all throughout my house!) he never returned my calls. When I went into the store to confront him in person, he wanted ME to drive HIM to my house to see the floors in person - what?! He was slimy to say the least. The installation person could not understand nor speak English so it didn't do me any good to complain to him. When I contacted corporate headquarters (which by the way was not easy to do...I had to basically get a friend who works in the FFX County government to find out who even owned the company) the owner actually yelled at me and hung up on me.

This place is unbelievable. I cannot understand how they stay in business. Please, whatever you do, do not use Carpetland/Mattressland and help spread the word.

1
★☆☆☆☆

Words cannot accurately explain the poor service, installation, and support of Carpetland. I went from the Herndon store all the way to the executive management with my complaints and every step of the way I encountered rude, disrespectful, and just plain old nasty people. I eventually had to call the BBB who quickly got a response out of them. It's really sad that you have to go that far.

The salesperson in the store was great when selling my hardwood floors but when I called to complain about the poor installation (they left glue all over my carpet, on my deck, and left wood chips all throughout my house!) he never returned my calls. When I went into the store to confront him in person, he wanted ME to drive HIM to my house to see the floors in person - what?! He was slimy to say the least. The installation person could not understand nor speak English so it didn't do me any good to complain to him. When I contacted corporate headquarters (which by the way was not easy to do...I had to basically get a friend who works in the FFX County government to find out who even owned the company) the owner actually yelled at me and hung up on me.

This place is unbelievable. I cannot understand how they stay in business. Please, whatever you do, do not use Carpetland/Mattressland and help spread the word.

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