Hour Eyes

★★★☆☆

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3.0 2
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From 2009: I have been getting my eye exams (and I think glasses/contacts before I had laser eye surgery) at this location of Hour Eyes off and on for several years. The doctors have been nice and have done a good job. I did have long waits, though, for my appointments (the waiting room has magazines but is very small) and insurance/payment. Still, they accept my vision insurance and are along the Blue line of the Metro, so I will continue to get my exams there.

Update from 2011: I visited this location again because I had a corneal abrasion that needed to be checked out. It was painful, and I couldn't keep my eyes open. The staff in the main area, as usual, were disorganized, and the doctor, as usual, was competent. The staff does not get your name right, they do not remember why you are there for an appointment, they don't keep folders/computer info of long-time customers orderly, etc. At least my eye feels better.

3
★★★☆☆

From 2009: I have been getting my eye exams (and I think glasses/contacts before I had laser eye surgery) at this location of Hour Eyes off and on for several years. The doctors have been nice and have done a good job. I did have long waits, though, for my appointments (the waiting room has magazines but is very small) and insurance/payment. Still, they accept my vision insurance and are along the Blue line of the Metro, so I will continue to get my exams there.

Update from 2011: I visited this location again because I had a corneal abrasion that needed to be checked out. It was painful, and I couldn't keep my eyes open. The staff in the main area, as usual, were disorganized, and the doctor, as usual, was competent. The staff does not get your name right, they do not remember why you are there for an appointment, they don't keep folders/computer info of long-time customers orderly, etc. At least my eye feels better.

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This place has really nice optometrists. They are patient and have a good "bed side manner". I would highly recommend them. However, the staff is rude and slow. They have messed up my orders on multiple occassions. I only continue to go as my insurance is taken here and I like the doctors. The staff does not focus on good customer service and appear to spend more time goofing off with each other than serving the public. So, check out the doctors, just get your lenses another place.

3
★★★☆☆

This place has really nice optometrists. They are patient and have a good "bed side manner". I would highly recommend them. However, the staff is rude and slow. They have messed up my orders on multiple occassions. I only continue to go as my insurance is taken here and I like the doctors. The staff does not focus on good customer service and appear to spend more time goofing off with each other than serving the public. So, check out the doctors, just get your lenses another place.

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