Fantastic Nail Spa

★★★☆☆

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3.0 4
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First, the nail specialist put some solution on my 13 year-old that burned. This happened on two separate occasions.

Second, this establishment issues gift certificates with 6 month expiration dates. My sister-in-law from Oregon purchased a two 50.00 certificates as gifts for my 13 year-old-daughter as a thank you to my daughter when she was here visiting. When my daughter went to use it, it was 7 months later and they would not honor it despite the federal law prohibiting expiration dates on gift certificates (unfortunately the lawmakers in VA have not caught up the federal law). ln any event after a lengthy discussion with the manager (who was "not" particularly friendly....constantly turning to talk to her co-workers in her native tongue about the situation), she said she would extend it one month but she was reducing it in half. I could not believe the lack of customer service and good judgment on the manager's behalf. It is a shame this establishment could not have made a better business decision and just extended the whole amount, and thereby kept a loyal customer. Most of the reviews about this place seem to emphasize the cheap rates. The reality is there are many inexpensive nails places and, in fact, when I searched for other places to go to have a simple nail color change for a 13 year old, I found that the Salon near Staples in the same strip mall did nail changes for only $5.00 for her age (where Fantastic nails charged $8.00). This coupled with the very appealing atmosphere of this other Salon (can't remember name) is where we will be going. I am sure my little saga won't change a loyal customers mind, but one should remain mindful of their practices.

1
★☆☆☆☆

First, the nail specialist put some solution on my 13 year-old that burned. This happened on two separate occasions.

Second, this establishment issues gift certificates with 6 month expiration dates. My sister-in-law from Oregon purchased a two 50.00 certificates as gifts for my 13 year-old-daughter as a thank you to my daughter when she was here visiting. When my daughter went to use it, it was 7 months later and they would not honor it despite the federal law prohibiting expiration dates on gift certificates (unfortunately the lawmakers in VA have not caught up the federal law). ln any event after a lengthy discussion with the manager (who was "not" particularly friendly....constantly turning to talk to her co-workers in her native tongue about the situation), she said she would extend it one month but she was reducing it in half. I could not believe the lack of customer service and good judgment on the manager's behalf. It is a shame this establishment could not have made a better business decision and just extended the whole amount, and thereby kept a loyal customer. Most of the reviews about this place seem to emphasize the cheap rates. The reality is there are many inexpensive nails places and, in fact, when I searched for other places to go to have a simple nail color change for a 13 year old, I found that the Salon near Staples in the same strip mall did nail changes for only $5.00 for her age (where Fantastic nails charged $8.00). This coupled with the very appealing atmosphere of this other Salon (can't remember name) is where we will be going. I am sure my little saga won't change a loyal customers mind, but one should remain mindful of their practices.

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I wouldn't recommend this place to anyone. I received a pedicure to try out the service with a friend. The women did not pay attention to what they were doing and hurt both of us. I had a bleeding toe for 6 hours after the visit. I also questioned their cleaning habits when I got there but tried it anyway. I literally watched my nail tech finish with my nails and begin doing a mani and pedi on another woman two seats down without cleaning a single instrument. She simply threw the file back in her container, moved on, and began again without any thought to cleaning her tools. It was completely unacceptable.

1
★☆☆☆☆

I wouldn't recommend this place to anyone. I received a pedicure to try out the service with a friend. The women did not pay attention to what they were doing and hurt both of us. I had a bleeding toe for 6 hours after the visit. I also questioned their cleaning habits when I got there but tried it anyway. I literally watched my nail tech finish with my nails and begin doing a mani and pedi on another woman two seats down without cleaning a single instrument. She simply threw the file back in her container, moved on, and began again without any thought to cleaning her tools. It was completely unacceptable.

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I get gel nail fills and my daughter gets acrylic fills here every two weeks by Oahn. She is the absolute best! I get compliments all the time! The shop is clean, staff are friendly, price is reasonable and unless she stops doing nails, I will ALWAYS set my appointments with her. If your ever on Rt. 236 Alex/Annandale, You MUST stop by!!!

5
★★★★★

I get gel nail fills and my daughter gets acrylic fills here every two weeks by Oahn. She is the absolute best! I get compliments all the time! The shop is clean, staff are friendly, price is reasonable and unless she stops doing nails, I will ALWAYS set my appointments with her. If your ever on Rt. 236 Alex/Annandale, You MUST stop by!!!

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Best Mani and Pedi I have ever received. Very Clean, everyone is so sweet. Only $35, and they do an amazing job! A MUST IN ALEXANDRIA! Make sure you have lots if time because its about 2 hours!

5
★★★★★

Best Mani and Pedi I have ever received. Very Clean, everyone is so sweet. Only $35, and they do an amazing job! A MUST IN ALEXANDRIA! Make sure you have lots if time because its about 2 hours!

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