NTB-National Tire & Battery

★★☆☆☆
  • 13937 Hull Street Rd

    Midlothian, VA 23112

    Map & Directions
  • 804-639-5063

About NTB-National Tire & Battery

Categories
  • Tires
  • Brake Repair
  • Auto Body Paint & Repair
  • Automotive Repair
  • Oil Changes
Details
  • BF Goodrich
  • Goodyear
  • Michelin
  • Pirelli
  • Uniroyal Tire
  • General Tire
  • Radiator Repair
  • Brake Repair
  • Oil Changes
Hours
M-Sa 7am-7pm, Su 9am-5pm

Automotive

Automotive
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1.8 5
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Miserable experience. Nonprofessional behavior. Honestly don't know how an organization that runs this poorly stays in business. Look at the reviews of the 7 locations in the Richmond and surrounding area. It's clear there is a pattern of poor management and customer service. Specifically, I brought my car in for an inspection. Mind you, since moving to the area it appears that inspection means a 6 million point white glove probe of every part on your car, even if it's late model, but that's my beef with the state standards, not merchants. I expected and was told that when I dropped my vehicle off, that I'd be leaving it for most of the day. 3 days later WITHOUT even so much as a phone call, I call them to find out what's going on and they inform me that their tech has been out. "OK, would it be possible to get my car back I need it for the weekend?" I was told no, because they have it half taken apart. I asked them kindly to put it back together so that I can pick it up and use it, then I could return it when I'm done. They refused. In the end, it took 6 days to get a car inspected. Incompetent.

1
★☆☆☆☆

Miserable experience. Nonprofessional behavior. Honestly don't know how an organization that runs this poorly stays in business. Look at the reviews of the 7 locations in the Richmond and surrounding area. It's clear there is a pattern of poor management and customer service. Specifically, I brought my car in for an inspection. Mind you, since moving to the area it appears that inspection means a 6 million point white glove probe of every part on your car, even if it's late model, but that's my beef with the state standards, not merchants. I expected and was told that when I dropped my vehicle off, that I'd be leaving it for most of the day. 3 days later WITHOUT even so much as a phone call, I call them to find out what's going on and they inform me that their tech has been out. "OK, would it be possible to get my car back I need it for the weekend?" I was told no, because they have it half taken apart. I asked them kindly to put it back together so that I can pick it up and use it, then I could return it when I'm done. They refused. In the end, it took 6 days to get a car inspected. Incompetent.

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This place is not even worthy of one star. I went here a few weeks ago to get a tire patched. They tell me the nail is in the side wall and we can sell you a whole new set of tires so they can all match. I"m like so you want me to buy 4 new tires (which I didn't need) to replace one bad one.
They gave me an estimate for almost $500 bucks of work that my suv DIDN'T NEED...plus they recommended a new set of tires. I"m like you guys must think I fell off the stupid truck yesterday. So I took my suv to another shop and got the tire patched for $23 bucks. The nail wasn't even in the side wall like they had told me. They don't have to worry about me coming back...

0
★☆☆☆☆

This place is not even worthy of one star. I went here a few weeks ago to get a tire patched. They tell me the nail is in the side wall and we can sell you a whole new set of tires so they can all match. I"m like so you want me to buy 4 new tires (which I didn't need) to replace one bad one.
They gave me an estimate for almost $500 bucks of work that my suv DIDN'T NEED...plus they recommended a new set of tires. I"m like you guys must think I fell off the stupid truck yesterday. So I took my suv to another shop and got the tire patched for $23 bucks. The nail wasn't even in the side wall like they had told me. They don't have to worry about me coming back...

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this place is normally okay if not for being slow... however, the information on their website to find appropriate tires for my type of vehicle was not " tried and true " ... had a Michelin Hydro-Edge set of tires installed on the back... this is a " directional " tire and has a tire rotation arrow stipulating the correct way for it to be installed .... well, an hour and a half later they brought my vehicle out , ready to go .... but not so fast , one tire of the two was installed BACKWARD , directional arrow on tire pointing the opposite way of turning .... should be as easy as Tire 101 for an outfit that specializes in tires first and foremost ... so, if you go beware !!!

0
★☆☆☆☆

this place is normally okay if not for being slow... however, the information on their website to find appropriate tires for my type of vehicle was not " tried and true " ... had a Michelin Hydro-Edge set of tires installed on the back... this is a " directional " tire and has a tire rotation arrow stipulating the correct way for it to be installed .... well, an hour and a half later they brought my vehicle out , ready to go .... but not so fast , one tire of the two was installed BACKWARD , directional arrow on tire pointing the opposite way of turning .... should be as easy as Tire 101 for an outfit that specializes in tires first and foremost ... so, if you go beware !!!

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I have a beat up 1985 Buik Skylark I bought as a training car for my daughter. It has a very hard to find 13inch tire. I went to wal-mart, Goodyear & Firestone. No one had it or could order it. Chris at this Merchants not only found and ordered the tires for me, he insalled an older one I had onto the vehicle at no cost with no waiting. Chris took great care of me and my car. This is the third time that Merchants has shown it's dedication and profesionalizm with my family's vehicle needs. Hats off to Merchants in general and Chris in particular.

5
★★★★★

I have a beat up 1985 Buik Skylark I bought as a training car for my daughter. It has a very hard to find 13inch tire. I went to wal-mart, Goodyear & Firestone. No one had it or could order it. Chris at this Merchants not only found and ordered the tires for me, he insalled an older one I had onto the vehicle at no cost with no waiting. Chris took great care of me and my car. This is the third time that Merchants has shown it's dedication and profesionalizm with my family's vehicle needs. Hats off to Merchants in general and Chris in particular.

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so i went there yesterday for a routine oil change. i drove about 18 miles from my house up to downtown richmond. my car starts smoking and the oil light came on....i attempted to make it home but the car ended up stopping at a stoplight and just shut off. i had to call roadside rescue which took 2 hours. so at 2 am me and my 2 friends are stranded on jeff davis waiting for a tow. apparently merchant's ruined my engine with the oil change from hell. right now i'm actually waiting for another tow truck called by merchant's to come get my car to correct the problem.. if im not refunded all my costs in full i plan to file a civil suit

1
★☆☆☆☆

so i went there yesterday for a routine oil change. i drove about 18 miles from my house up to downtown richmond. my car starts smoking and the oil light came on....i attempted to make it home but the car ended up stopping at a stoplight and just shut off. i had to call roadside rescue which took 2 hours. so at 2 am me and my 2 friends are stranded on jeff davis waiting for a tow. apparently merchant's ruined my engine with the oil change from hell. right now i'm actually waiting for another tow truck called by merchant's to come get my car to correct the problem.. if im not refunded all my costs in full i plan to file a civil suit

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Message from NTB-National Tire & Battery

NTB of Midlothian, VA is your one-stop shop for fast, friendly, hassle-free car care. From tires and oil changes to brakes and alignments, you can trust our expert technicians to get you back on the road. With conveniently-located stores open early, late and on Sundays, we help you fit your car maintenance and repairs into your busy schedule. We carry the big tire brands you know like Michelin, BFGoodrich, Continental, Cooper, Goodyear, Hankook, Mickey Thompson, Nitto, Pirelli, Sumitomo, & Yokohama at the guaranteed lowest price. Whether you need a routine oil change or something more, NTB has you covered. Schedule your appointment online, give us a call or stop by your local NTB today!

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