The Home Depot

★☆☆☆☆
  • 12275 Price Club Plaza

    Fairfax, VA 22030

    Map & Directions
  • 703-266-9800

About The Home Depot

Categories
  • Hardware
  • Industrial Equipment
  • Building Materials
  • Lawn & Garden Equipment Manufacturers
  • Carpeting
  • Floor Coverings
Hours
M-Sa 6am-10pm, Su 8am-8pm
Phones
  • Fax (703-266-4336)

Home & Garden

Home & Garden
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If you need to buy paint brush, or light bulb, no problem, go to this store. But for special ordered material, think twice. Here is my experience.

I ordered bull nose for my stairs on May 22, didn't get a phone call until late June, said my order was in the store ready for pick up. When my contractor went to pick it up, (during the meantime his worker was tearing up carpet on my stairs for new installation), the home depot customer service people said they couldn't find the material i ordered. I told them my house wasn't in living condition and asked what's best they can do, they said nothing they can do except to re-order. I told them last night before placing re-order please call me and let me know how long does it take to get the material. Didn't hear back from them. So i went to the store today just to find out they went ahead to re--order without bothering to make a phone call. I told them I couldn't wait that long and have to cancel my order. The store manager said the best he can do is to issue $40 dollar credit for my aggravation. Then he left and said a lady will take care it for me.

It ends up that I have to wait more than half an hour just to get the credit issued to my account! The attitude is also horrible. It's like i own them something! This is the worst I have experienced in customer service.

Now I have to look around to find the material I need and during the time my house is not under the living condition, and this is the holiday weekend and I have to be forced to cancel a friends gathering in my house!

1
★☆☆☆☆

If you need to buy paint brush, or light bulb, no problem, go to this store. But for special ordered material, think twice. Here is my experience.

I ordered bull nose for my stairs on May 22, didn't get a phone call until late June, said my order was in the store ready for pick up. When my contractor went to pick it up, (during the meantime his worker was tearing up carpet on my stairs for new installation), the home depot customer service people said they couldn't find the material i ordered. I told them my house wasn't in living condition and asked what's best they can do, they said nothing they can do except to re-order. I told them last night before placing re-order please call me and let me know how long does it take to get the material. Didn't hear back from them. So i went to the store today just to find out they went ahead to re--order without bothering to make a phone call. I told them I couldn't wait that long and have to cancel my order. The store manager said the best he can do is to issue $40 dollar credit for my aggravation. Then he left and said a lady will take care it for me.

It ends up that I have to wait more than half an hour just to get the credit issued to my account! The attitude is also horrible. It's like i own them something! This is the worst I have experienced in customer service.

Now I have to look around to find the material I need and during the time my house is not under the living condition, and this is the holiday weekend and I have to be forced to cancel a friends gathering in my house!

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