Books-A-Million

★★★★☆
  • 1515 Hershberger Rd NW

    Roanoke, VA 24012

    Map & Directions
  • 540-366-6682

About Books-A-Million

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4.25 4
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I really want to like this place. I love books and magazines. And I do go there--mostly because it's so convenient and I tell myself it's not that bad. But I've left there feeling really frustrated more than once.

I've shopped at a lot of bookstores and I'm used to books being organized with the bestsellers/new books up front or in some other prominent place, divided into fiction and nonfiction.

I was looking for a particular book I'd heard about on The Daily Show, and though I knew I'd recognize the cover and the author's name if I saw them, I couldn't even find the new nonfiction.

So I trotted back to the information desk and when someone finally arrived to help me, I asked where the new nonfiction books were. The young man seemed perplexed, didn't seem to understand what that was. So I explained again what I was looking for ("Nonfiction?" "Hardcover?" "New?"), and he began walking toward the front of the store with me trailing behind. When we arrived there, he looked vaguely right and left, then held his arm out and gestured with a circular movement just shy of a pirouette, and saying, "Should be around here somewhere."

Uhm, yeah, thanks.

To be fair, I have also had a staff member there try really hard to find a book for me when other, less dedicated staffers would have long since given up. But even he and his tenacity could not make up for the poor organization of this store.

I've also been ignored there when the staff apparently thought they were at a kegger. I like for people to have fun at work; I think it's essential, but not at the expense of customers who, after being left to run fruitlessly through the Books-A-Million maze, leave empty-handed. Who's minding this store?

1
★★☆☆☆

I really want to like this place. I love books and magazines. And I do go there--mostly because it's so convenient and I tell myself it's not that bad. But I've left there feeling really frustrated more than once.

I've shopped at a lot of bookstores and I'm used to books being organized with the bestsellers/new books up front or in some other prominent place, divided into fiction and nonfiction.

I was looking for a particular book I'd heard about on The Daily Show, and though I knew I'd recognize the cover and the author's name if I saw them, I couldn't even find the new nonfiction.

So I trotted back to the information desk and when someone finally arrived to help me, I asked where the new nonfiction books were. The young man seemed perplexed, didn't seem to understand what that was. So I explained again what I was looking for ("Nonfiction?" "Hardcover?" "New?"), and he began walking toward the front of the store with me trailing behind. When we arrived there, he looked vaguely right and left, then held his arm out and gestured with a circular movement just shy of a pirouette, and saying, "Should be around here somewhere."

Uhm, yeah, thanks.

To be fair, I have also had a staff member there try really hard to find a book for me when other, less dedicated staffers would have long since given up. But even he and his tenacity could not make up for the poor organization of this store.

I've also been ignored there when the staff apparently thought they were at a kegger. I like for people to have fun at work; I think it's essential, but not at the expense of customers who, after being left to run fruitlessly through the Books-A-Million maze, leave empty-handed. Who's minding this store?

Pros: lots of books, some good prices on select books

Cons: poor organization, and the staff was up past their bedtime

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Books A Million has a great selection of books and magazines. They have magazines that you won't find at other stores. Also, they have a nice large selection of True Crime books, most book stores only have a tiny select few to choose from.

5
★★★★★

Books A Million has a great selection of books and magazines. They have magazines that you won't find at other stores. Also, they have a nice large selection of True Crime books, most book stores only have a tiny select few to choose from.

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Books-A-Million is the best bookstore around this area.
They have a huge selection of books on every subject imaginable. There is a nice little area for kids to sit and play and look at books as well as watch a movie that they show throughout the day.
Wonderful frappes are made in the little cafe.
Friendly service.
On a few occasions they have even special ordered books for me.

5
★★★★★

Books-A-Million is the best bookstore around this area.
They have a huge selection of books on every subject imaginable. There is a nice little area for kids to sit and play and look at books as well as watch a movie that they show throughout the day.
Wonderful frappes are made in the little cafe.
Friendly service.
On a few occasions they have even special ordered books for me.

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.

Books A Million has always met my needs when I set myself out on a search for a particular book. Their price is right as well. I've even found hard to find books at a great price in their store. They have great bargins as well on the tables near the back. A lot of my best books were bought at a bargin price in Books A Million. If you're looking for a book that you can't find or you find is too expensive, check them out for a better price.

PROS: The sell online as well.
CONS:

5
★★★★★

Books A Million has always met my needs when I set myself out on a search for a particular book. Their price is right as well. I've even found hard to find books at a great price in their store. They have great bargins as well on the tables near the back. A lot of my best books were bought at a bargin price in Books A Million. If you're looking for a book that you can't find or you find is too expensive, check them out for a better price.

PROS: The sell online as well.
CONS:

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