Karen Radley Acura

★★★★★
Deliver Memorable Experiences
  • 14700 Jefferson Davis Hwy

    Woodbridge, VA 22191

    Map & Directions
  • 703-497-0900

About Karen Radley Acura

Hours
Sales Hours: M-F: 9am-9pm Sat: 9am-6pm Service Hours: M-F: 7am-5:30pm Sat: 8am-5pm

Automotive

Automotive
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I recently purchased a vehicle from this dealer. The first thing I noticed is the facility is immaculately clean, and all the vehicles were the same. They had a great selection of new vehicles. The salesperson made me feel very

3
★★★★★

I recently purchased a vehicle from this dealer. The first thing I noticed is the facility is immaculately clean, and all the vehicles were the same. They had a great selection of new vehicles. The salesperson made me feel very

.

I have been disappointed here on several occasions. As a final promise for the purchase of my Acura TL I was granted two simple things...the first being that I could get a second car key and the second being that they would fix the inside light. At the time the service department was closed so I could return on a later date at my convenience.

I returned 4 months later as it is a 2 hr drive round trip and I do not have much free time. I told the service gentleman when I dropped off my car that I was there for my second key to be made and to get a servicing, as my first maintenance was due. I also decided to get a tire fixed while I was there and figured I would kill a couple birds with one stone. During the week I left my car there I sent an email to the service department to tell them what I was needing. Also, I talked to my assigned service person and reiterated my original requests and received and overall quote.

Upon returning late Saturday to pick up my car I discovered that they did not make my second key or fix the inside light (the only two reasons I originally went there). Also, I discovered that the quote I was given over the phone was grossly misleading and my actual bill was almost double what I was told. At the office I was upset and made a request with both the secretary and my original salesman Rudy to contact me when the service department opened Monday. I paid my bill and had to leave as it was an hour back home and I could not leave my car again. Upon returning home I realized that the inside of my trunk covering the spare tire was missing.

After waiting a week without any contact from the service department or anyone I received an automated email to describe my experience. I told them what had happened and how I was disappointed at my original request not being made as well as the misleading quote. I sent an email to both the sales and service department as well as left a message in the office. Shortly after I received calls from 2 people and I told them my story and they assured me they would be sorting it out and contacting me. After receiving no response for another week I contacted them and reiterated my experience with the service department and the customer service department. Very promptly after I did receive a call from an individual Jimmy who said he would be taking care of me and assured me that he would contact me shortly and resolve this.

3 days later I decided to call again to check on what was happening. I was then told that they were sorry that the quote was misleading and it is something they are working on. I also was told that they would be unable to even give me the promised second key or inside lightbulb that Rudy promised me because it was after 30 days that I brought my car in. Also, I was notified that they did a check in the garage for the cover in my trunk and found nothing. As to why they never took the initiative to call me and let me know first I am unsure.

Overall my experience with both the sales department and service department was very disappointing. After spending 22K on a car and hundreds on an overpriced servicing/repair I would assume that I would be treated more as a valued customer. I gave them the chance for my business of frequent servicing and referrals of friends; however, as of now I would not recommend ANYONE going to either department. The sales department has shown me that they only care about making the sale and not customer service after the car leaves the lot. Also, the service department has shown me that they are disorganized and only care about making money. Ironically when I talked to my original service representative about how I felt his original quote was already a bit steep he told me in response "it's a money making industry." I completely agree with his statement now as I was not only made false promises, but I was not even prioritized when I gave them multiple chances to correct their mistakes.

1
★☆☆☆☆

I have been disappointed here on several occasions. As a final promise for the purchase of my Acura TL I was granted two simple things...the first being that I could get a second car key and the second being that they would fix the inside light. At the time the service department was closed so I could return on a later date at my convenience.

I returned 4 months later as it is a 2 hr drive round trip and I do not have much free time. I told the service gentleman when I dropped off my car that I was there for my second key to be made and to get a servicing, as my first maintenance was due. I also decided to get a tire fixed while I was there and figured I would kill a couple birds with one stone. During the week I left my car there I sent an email to the service department to tell them what I was needing. Also, I talked to my assigned service person and reiterated my original requests and received and overall quote.

Upon returning late Saturday to pick up my car I discovered that they did not make my second key or fix the inside light (the only two reasons I originally went there). Also, I discovered that the quote I was given over the phone was grossly misleading and my actual bill was almost double what I was told. At the office I was upset and made a request with both the secretary and my original salesman Rudy to contact me when the service department opened Monday. I paid my bill and had to leave as it was an hour back home and I could not leave my car again. Upon returning home I realized that the inside of my trunk covering the spare tire was missing.

After waiting a week without any contact from the service department or anyone I received an automated email to describe my experience. I told them what had happened and how I was disappointed at my original request not being made as well as the misleading quote. I sent an email to both the sales and service department as well as left a message in the office. Shortly after I received calls from 2 people and I told them my story and they assured me they would be sorting it out and contacting me. After receiving no response for another week I contacted them and reiterated my experience with the service department and the customer service department. Very promptly after I did receive a call from an individual Jimmy who said he would be taking care of me and assured me that he would contact me shortly and resolve this.

3 days later I decided to call again to check on what was happening. I was then told that they were sorry that the quote was misleading and it is something they are working on. I also was told that they would be unable to even give me the promised second key or inside lightbulb that Rudy promised me because it was after 30 days that I brought my car in. Also, I was notified that they did a check in the garage for the cover in my trunk and found nothing. As to why they never took the initiative to call me and let me know first I am unsure.

Overall my experience with both the sales department and service department was very disappointing. After spending 22K on a car and hundreds on an overpriced servicing/repair I would assume that I would be treated more as a valued customer. I gave them the chance for my business of frequent servicing and referrals of friends; however, as of now I would not recommend ANYONE going to either department. The sales department has shown me that they only care about making the sale and not customer service after the car leaves the lot. Also, the service department has shown me that they are disorganized and only care about making money. Ironically when I talked to my original service representative about how I felt his original quote was already a bit steep he told me in response "it's a money making industry." I completely agree with his statement now as I was not only made false promises, but I was not even prioritized when I gave them multiple chances to correct their mistakes.

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Business Response:

It would mean the world to us if we could have a chance to further understand this situation and an opportunity to try and resolve this matter. If you have time to contact me via email at mgmtoffice@radleyauto.com, I and the department head will be happy to address your concerns. Thanks, Karen Radley
.

I have been disappointed here on several occasions. As a final promise for the purchase of my Acura TL I was granted two simple things...the first being that I could get a second car key and the second being that they would fix the inside

3
★★★★★

I have been disappointed here on several occasions. As a final promise for the purchase of my Acura TL I was granted two simple things...the first being that I could get a second car key and the second being that they would fix the inside

.

We were delighted with the extraordinary service that you provided on taking such good care of our Acura. You can be assured that we will continue to be grateful customers.

3
★★★★★

We were delighted with the extraordinary service that you provided on taking such good care of our Acura. You can be assured that we will continue to be grateful customers.

.

Jeff and the guys in the service bay went above and beyond to not only take care of my 20,000 mile service, but also a couple minor concerns of mine. I will not hesitate to bring my vehicle in for future service work, as I know that no

3
★★★★★

Jeff and the guys in the service bay went above and beyond to not only take care of my 20,000 mile service, but also a couple minor concerns of mine. I will not hesitate to bring my vehicle in for future service work, as I know that no

.

My husband and I recently purchased our first Acura (2011 MDX) from Radley Acura in woodbridge. We were very pleased with the friendliness and professionalism of the staff and the service we received. Our salesman "Henry", who is new to

3
★★★★★

My husband and I recently purchased our first Acura (2011 MDX) from Radley Acura in woodbridge. We were very pleased with the friendliness and professionalism of the staff and the service we received. Our salesman "Henry", who is new to

.

Cyndi stood out from all the internet sales specialists. Her information was honest and up front and then when I was ready to buy and she referred me over to Sal, I had the same experience with him. I wish I had started with your

3
★★★★★

Cyndi stood out from all the internet sales specialists. Her information was honest and up front and then when I was ready to buy and she referred me over to Sal, I had the same experience with him. I wish I had started with your

.

My wife bought her Acura from your dealership and she has always been a happy camper with the service she received. We live in Ashburn but she always gets her car serviced at your dealership. This latest event at the dealership needs to

3
★★★★★

My wife bought her Acura from your dealership and she has always been a happy camper with the service she received. We live in Ashburn but she always gets her car serviced at your dealership. This latest event at the dealership needs to

.

I've been more than pleased dealing with this dealer. The whole buying experience was exceptional. Bill was extremely knowledgeable, and helped us each step of the way.My feelings are the same for the service department. I've had to bring

3
★★★★★

I've been more than pleased dealing with this dealer. The whole buying experience was exceptional. Bill was extremely knowledgeable, and helped us each step of the way.My feelings are the same for the service department. I've had to bring

.

I have purchased four cars at Radley Acura/VW in Woodbridge. Why? I've always been handled with respect and I have always received a good deal! The service has always been excellent as well! My next car will certainly be another Acura! 99

3
★★★★★

I have purchased four cars at Radley Acura/VW in Woodbridge. Why? I've always been handled with respect and I have always received a good deal! The service has always been excellent as well! My next car will certainly be another Acura! 99

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Special thanks to Pantelis for arranging a loaner car for me the day before my summer vacation out of town. Radley is absolutely the best Acura dealer in Northern Virginia. My next car will be just like the Loaner that I drove. An RDX

3
★★★★★

Special thanks to Pantelis for arranging a loaner car for me the day before my summer vacation out of town. Radley is absolutely the best Acura dealer in Northern Virginia. My next car will be just like the Loaner that I drove. An RDX

.

I am a huge fan of the Acura brand, and their sales department is okay, but I absolutely do not recommend their service department. They are unorganized, and do not care about their customer. They can not be trusted with something as simple as the keys to the car they are servicing. They do not admit fault when making a mistake, and then proceed to make the customer accomidate them in their flaws. These are all signs of poor customer service.

1
★☆☆☆☆

I am a huge fan of the Acura brand, and their sales department is okay, but I absolutely do not recommend their service department. They are unorganized, and do not care about their customer. They can not be trusted with something as simple as the keys to the car they are servicing. They do not admit fault when making a mistake, and then proceed to make the customer accomidate them in their flaws. These are all signs of poor customer service.

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1 out of 1 people found this review helpful.

.

I am a huge fan of the Acura brand, and their sales department is okay, but I absolutely do not recommend their service department. They are unorganized, and do not care about their customer. They can not be trusted with something as simple as the keys to the car they are servicing. They do not admit fault when making a mistake, and then proceed to make the customer accomidate them in their flaws. These are all signs of poor customer service.

0
★☆☆☆☆

I am a huge fan of the Acura brand, and their sales department is okay, but I absolutely do not recommend their service department. They are unorganized, and do not care about their customer. They can not be trusted with something as simple as the keys to the car they are servicing. They do not admit fault when making a mistake, and then proceed to make the customer accomidate them in their flaws. These are all signs of poor customer service.

 

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