Bluestone Pediatrics

★★★☆☆
  • 4059 Quarles Ct

    Harrisonburg, VA 22801

    Map & Directions
  • 540-437-4800

About Bluestone Pediatrics

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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He was refused to be seen as money was owed. The visit was being paid up front. Child had wheezing, congestion and temp of 103. This is outrageous!!!!!

3
★★★☆☆

He was refused to be seen as money was owed. The visit was being paid up front. Child had wheezing, congestion and temp of 103. This is outrageous!!!!!

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We switched to Bluestone when it opened (the day I couldn't even find a parking space at Hburg Peds) and couldn't be happier overall. The original front staff was seemingly promoted and the "replacements" are not as friendly. I'd say that mentioning this to your doctor would be helpful (the staff is likely quite friendly to the doctors so they may not know there is a problem). What sold me was Dr. Mason. Even when I goof up and feel I should have known better, I am always treated with compassion and respect. Our son was seriously ill twice with pneumonia, each time right before he was scheduled to go out of town. He called regularly to check in on him from his vacation, stating that he "worried about the little guy" and I believe it. Dr Mason has a huge heart and makes any front desk staff bearable.

4
★★★★☆

We switched to Bluestone when it opened (the day I couldn't even find a parking space at Hburg Peds) and couldn't be happier overall. The original front staff was seemingly promoted and the "replacements" are not as friendly. I'd say that mentioning this to your doctor would be helpful (the staff is likely quite friendly to the doctors so they may not know there is a problem). What sold me was Dr. Mason. Even when I goof up and feel I should have known better, I am always treated with compassion and respect. Our son was seriously ill twice with pneumonia, each time right before he was scheduled to go out of town. He called regularly to check in on him from his vacation, stating that he "worried about the little guy" and I believe it. Dr Mason has a huge heart and makes any front desk staff bearable.

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Everyone at this office is AMAZING.... everyone is so friendly and compassionate about my children and their needs. This is the BEST pediatrics office in the area!

5
★★★★★

Everyone at this office is AMAZING.... everyone is so friendly and compassionate about my children and their needs. This is the BEST pediatrics office in the area!

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I think the front staff is awesome. They always greet me with a smile and make my child feel welcome! Great pediatrics office! I would highly recommend them to anyone!!!

5
★★★★★

I think the front staff is awesome. They always greet me with a smile and make my child feel welcome! Great pediatrics office! I would highly recommend them to anyone!!!

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I cannot not stand the women at the front desk, hey are just so hateful and rude! They are privileged to have good jobs and should really at least pretend like they are happy to be there.

1
★☆☆☆☆

I cannot not stand the women at the front desk, hey are just so hateful and rude! They are privileged to have good jobs and should really at least pretend like they are happy to be there.

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We love the doctors at this place. Unfortunately for them, the front desk staff is horrible. They are rude, uneducated, and uninterested. It kind of overshadows the great medical care that the doctors are providing......once you get to see them. I once left work early, and then waited over an hour in the examining room with a sick infant, because they forgot to tell the doctor I was there. Seriously?
How about a reimbursement for MY lost time and wages?

On the other hand, we have seen both Dr. Renick, and Dr. De Freese, and both were superb. We continue to visit this office because of the doctors. If you can stomach the administrative staff, then they are worth it.

3
★★★☆☆

We love the doctors at this place. Unfortunately for them, the front desk staff is horrible. They are rude, uneducated, and uninterested. It kind of overshadows the great medical care that the doctors are providing......once you get to see them. I once left work early, and then waited over an hour in the examining room with a sick infant, because they forgot to tell the doctor I was there. Seriously?
How about a reimbursement for MY lost time and wages?

On the other hand, we have seen both Dr. Renick, and Dr. De Freese, and both were superb. We continue to visit this office because of the doctors. If you can stomach the administrative staff, then they are worth it.

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.

I love this office and would highly recommend them to anyone. My children have been there since the day they opened. We know the docs and staff and they know us the minute we walk in the door. Our appointments are always on time and they do not run behind leaving us to wait in the waiting room...possibly because they don't tolerate those who are late and I appreciate that. When you make an appointment, you should be on time because your lateness affects everyone the rest of the day. I love the way they interact with my children. I feel like they care. Our our previous Pediatrician (Harrisonburg Peds) we never saw the same doctor twice. It was always someone different and they did not know my childrens' history and didn't know us from adam. This is a great office!

4
★★★★☆

I love this office and would highly recommend them to anyone. My children have been there since the day they opened. We know the docs and staff and they know us the minute we walk in the door. Our appointments are always on time and they do not run behind leaving us to wait in the waiting room...possibly because they don't tolerate those who are late and I appreciate that. When you make an appointment, you should be on time because your lateness affects everyone the rest of the day. I love the way they interact with my children. I feel like they care. Our our previous Pediatrician (Harrisonburg Peds) we never saw the same doctor twice. It was always someone different and they did not know my childrens' history and didn't know us from adam. This is a great office!

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.

Recently, had the misfortune of needing to get my 10 year old examined, due to an injury. I made and confirmed the appointment for later in the day. My husband had to take him and picked him up at school, which took a bit longer than expected; therefore, my husband called ahead to let them know they would be a few minutes late, to which the response was "that will be fine - thanks for calling". Upon arriving at Bluestone Pediatrics, they were told they would need to reschedule the appointment because they were 20 minutes late. They were actually 10 minutes late - which was later confirmed by one of the nurses - but, not until after MUCH DISPUTE, including my husband reminding them that he called ahead and was told to come on. After this was over, my husband and son still had to wait over 30 MINUTES to see the doctor!! The total amount of time spent for exam, x-rays, & reading of x-rays was over 3 hours! I wonder if the doctors are aware of how horrible their front desk staff is making them look. This is not the first time this has happened to us; therefore, we are strongly considering going back to Harrisonburg Pediatrics!

1
★☆☆☆☆

Recently, had the misfortune of needing to get my 10 year old examined, due to an injury. I made and confirmed the appointment for later in the day. My husband had to take him and picked him up at school, which took a bit longer than expected; therefore, my husband called ahead to let them know they would be a few minutes late, to which the response was "that will be fine - thanks for calling". Upon arriving at Bluestone Pediatrics, they were told they would need to reschedule the appointment because they were 20 minutes late. They were actually 10 minutes late - which was later confirmed by one of the nurses - but, not until after MUCH DISPUTE, including my husband reminding them that he called ahead and was told to come on. After this was over, my husband and son still had to wait over 30 MINUTES to see the doctor!! The total amount of time spent for exam, x-rays, & reading of x-rays was over 3 hours! I wonder if the doctors are aware of how horrible their front desk staff is making them look. This is not the first time this has happened to us; therefore, we are strongly considering going back to Harrisonburg Pediatrics!

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.

I've very happy with the services I've received at Bluestone. My son is 11 months old and has had several well checks and one sick check. Each time we've never had to wait more than 5 minutes, and even have been taken in before we could get our coats off! The entire staff has been very nice and helpful. You can call at any time and ask to speak to a nurse for any question (even ones you think aren't important) They call you right back if you have to leave a message!

5
★★★★★

I've very happy with the services I've received at Bluestone. My son is 11 months old and has had several well checks and one sick check. Each time we've never had to wait more than 5 minutes, and even have been taken in before we could get our coats off! The entire staff has been very nice and helpful. You can call at any time and ask to speak to a nurse for any question (even ones you think aren't important) They call you right back if you have to leave a message!

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.

NOT AT ALL impressed with this place. We were transferred here from another State with a Federal Job, and had insurance verification, though not what this office "required" (surely we didn't want anyone to break a finger making a phone call to verify something or another).. we then asked if we could just have a "meet and greet" with the Doc since we were already here .... and they said "NO" (of course this may have been possible when paying out of pocket)... even though we had an appointment! I??m glad my kids are healthy, and there wasn??t an emergency.

It's obvious to us where this offices' priorities are .... $$$. No thanks!

1
★☆☆☆☆

NOT AT ALL impressed with this place. We were transferred here from another State with a Federal Job, and had insurance verification, though not what this office "required" (surely we didn't want anyone to break a finger making a phone call to verify something or another).. we then asked if we could just have a "meet and greet" with the Doc since we were already here .... and they said "NO" (of course this may have been possible when paying out of pocket)... even though we had an appointment! I??m glad my kids are healthy, and there wasn??t an emergency.

It's obvious to us where this offices' priorities are .... $$$. No thanks!

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.

This office has the best pediatricians and staff on earth. I am the mother of a special needs child and visit this office alot. I have always felt comfortable and at ease when the staff are dealing with both of my children. I have never had to wait long and have always been able to have appts. rescheduled if needed with no problems. I recommend this office to anyone with children or considering having a child.Because I am so pleased with this office I will not relocate out of this area until my children are both grown. I am convinced that these people really are the BEST PEDIATRICIANS and NURSES in this world. Thanks to a wonderful staff for taking such great care of my children! We love you all.

PROS: Quick Service, Compassionate Staff, Wonderful Rooms and Waiting Room. A++++
CONS: I can't think of one complaint.

5
★★★★★

This office has the best pediatricians and staff on earth. I am the mother of a special needs child and visit this office alot. I have always felt comfortable and at ease when the staff are dealing with both of my children. I have never had to wait long and have always been able to have appts. rescheduled if needed with no problems. I recommend this office to anyone with children or considering having a child.Because I am so pleased with this office I will not relocate out of this area until my children are both grown. I am convinced that these people really are the BEST PEDIATRICIANS and NURSES in this world. Thanks to a wonderful staff for taking such great care of my children! We love you all.

PROS: Quick Service, Compassionate Staff, Wonderful Rooms and Waiting Room. A++++
CONS: I can't think of one complaint.

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This office started a new rule... if you are late they reschedule your appointment.. but never mind that you have to wait sometimes 40 minutes for a doctor.. that does not count!!!!

Sorry, but my time is valuable too and if traffic is bad then 10 minutes should not make such a "big" difference, especially if you take the time to drive 1 1/2 hour to see a doctor in this office.

1
★☆☆☆☆

This office started a new rule... if you are late they reschedule your appointment.. but never mind that you have to wait sometimes 40 minutes for a doctor.. that does not count!!!!

Sorry, but my time is valuable too and if traffic is bad then 10 minutes should not make such a "big" difference, especially if you take the time to drive 1 1/2 hour to see a doctor in this office.

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