Carpet World Carpet One

★★★★☆
  • 3431 N Military Hwy

    Norfolk, VA 23518

    Map & Directions
  • 757-853-7485

About Carpet World Carpet One

4.4286 7
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Don't let them catch you unaware! I special ordered hardwood flooring. When it arrived, it was so defective that my contractor would not install it. Carpet One refused to refund my money! Now I am stuck with defective flooring and am

3
★★★★★

Don't let them catch you unaware! I special ordered hardwood flooring. When it arrived, it was so defective that my contractor would not install it. Carpet One refused to refund my money! Now I am stuck with defective flooring and am

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I had to go get me own carpet samples after waiting for guy to show up for one week, then bring them back. They overcharged me on installation and wouldn't give me a refund. Plus the day of installation, no one showed up! I had to call them, 4 hours after scheduled time to find out they didn't have my carpet. General manager doesn't care. Too bad...I have used them for over 10 years and they lost a loyal customer. Too bad... I am in real estate and will tell everyone not to use them either!

1
★☆☆☆☆

I had to go get me own carpet samples after waiting for guy to show up for one week, then bring them back. They overcharged me on installation and wouldn't give me a refund. Plus the day of installation, no one showed up! I had to call them, 4 hours after scheduled time to find out they didn't have my carpet. General manager doesn't care. Too bad...I have used them for over 10 years and they lost a loyal customer. Too bad... I am in real estate and will tell everyone not to use them either!

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I had done business with them for over ten years. Their customer service has declined and the general manager doesn't seem to care. Sign said $1.49 sq.ft installed ANY carpet, but that wasn't on mine! And they have overcharged me two times

3
★★★★★

I had done business with them for over ten years. Their customer service has declined and the general manager doesn't seem to care. Sign said $1.49 sq.ft installed ANY carpet, but that wasn't on mine! And they have overcharged me two times

Pros: They are great at lying with a smile.

Cons: customer service is awful!!!

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We used this company to have new carpet installed in our house befroe we moved in. We were very pleased when the sales rep came out to measure and showed us samples, we arranged the installation date and thought we were all set. after 2 weeks were finally able to get the carpet installed but had to wait another 4 weeks for the vinyl to be installed and yet another week for the metal strip to be installed where the final was laid. very frustrating, the sales people are freindly but when it comes to installation, we were very dissappointed. overall the carpet is holding up and the vinyl looks great.

3
★★★☆☆

We used this company to have new carpet installed in our house befroe we moved in. We were very pleased when the sales rep came out to measure and showed us samples, we arranged the installation date and thought we were all set. after 2 weeks were finally able to get the carpet installed but had to wait another 4 weeks for the vinyl to be installed and yet another week for the metal strip to be installed where the final was laid. very frustrating, the sales people are freindly but when it comes to installation, we were very dissappointed. overall the carpet is holding up and the vinyl looks great.

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I have dealt with Carpet world 4 times and each time have had great service from sales to the installation. We ahve never had any prblems with the carpet or installation. I recommend this comapny to anyone looking to install carpet or other flooring.

5
★★★★★

I have dealt with Carpet world 4 times and each time have had great service from sales to the installation. We ahve never had any prblems with the carpet or installation. I recommend this comapny to anyone looking to install carpet or other flooring.

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This company has the best customer service, we have used them 3 times for carpet installation and recomended them to many, no one has been disapointed. I will continue to go to Carpet World for my carpet.

5
★★★★★

This company has the best customer service, we have used them 3 times for carpet installation and recomended them to many, no one has been disapointed. I will continue to go to Carpet World for my carpet.

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These people went out of there way to help me out with whatever I needed as far as flooring goes. There selection is over the top and we ended up with wonderful hardwood floors.

5
★★★★★

These people went out of there way to help me out with whatever I needed as far as flooring goes. There selection is over the top and we ended up with wonderful hardwood floors.

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