Bank Of America

★★★★☆
  • 1934 Old Gallows Rd 101

    Vienna, VA 22182

    Map & Directions
  • 703-760-8515

Finance

Finance
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We had our loan with Bank of America when we purchasd our home, though it was through a local broker. Since we had CDs with this local branch, and we needed that money to put into mortgage down payment., we had to close it earlier than specified on the CD term. So I expected some penalty for withdrawing earlier. I went to the branch, and the lady was very friendly and helpful. She processed everything very fast. During the process I mentioned that this was for our home purchase, and we were going to have the mortgage with Bank of American. At the end, she gave me all the documents, and I realized there was no penalty on the early withdrawal of the CD. I pointed this out to her, and she said she just waived the penalty since we were having the loan with Bank of America. I'm not sure if this was their corporate policy. But I felt very grateful for what she did for us. Needless to say, we had very good impression to this local branch.

PROS: great customer care
CONS:

4
★★★★☆

We had our loan with Bank of America when we purchasd our home, though it was through a local broker. Since we had CDs with this local branch, and we needed that money to put into mortgage down payment., we had to close it earlier than specified on the CD term. So I expected some penalty for withdrawing earlier. I went to the branch, and the lady was very friendly and helpful. She processed everything very fast. During the process I mentioned that this was for our home purchase, and we were going to have the mortgage with Bank of American. At the end, she gave me all the documents, and I realized there was no penalty on the early withdrawal of the CD. I pointed this out to her, and she said she just waived the penalty since we were having the loan with Bank of America. I'm not sure if this was their corporate policy. But I felt very grateful for what she did for us. Needless to say, we had very good impression to this local branch.

PROS: great customer care
CONS:

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