Tru Green

★★★★★
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  • 106 Consecutive

    Sterling, VA 20166

    Map & Directions
  • 757-460-6620

Home & Garden

Home & Garden
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Came the day I was told. The specialist was very professional. The job was done right. I am very pleased with the response.

3
★★★★★

Came the day I was told. The specialist was very professional. The job was done right. I am very pleased with the response.

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I appreciate the timely communication regarding service. Trudy always calls with appointment reminders. The emails and paperwork left at the house is a great recap of the services performed.

3
★★★★★

I appreciate the timely communication regarding service. Trudy always calls with appointment reminders. The emails and paperwork left at the house is a great recap of the services performed.

.

I have had your service for 10 years. It has been a constant battle keeping neighbors weeds out of my yard. Specialist has been great.

3
★★★★★

I have had your service for 10 years. It has been a constant battle keeping neighbors weeds out of my yard. Specialist has been great.

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Terrible customer service. Ignore phone calls, fail to show up for appointments and the promise to come out and service your lawn within 48 hour anytime you have problems with the lawn (yeah..right) - I dropped them after over a month of

3
★★★★★

Terrible customer service. Ignore phone calls, fail to show up for appointments and the promise to come out and service your lawn within 48 hour anytime you have problems with the lawn (yeah..right) - I dropped them after over a month of

.

While I have been a customer of theirs for years, this year I am particularly disappointed. They have a good product, and my lawn is relatively free of weeds and nicely green, one of the best in the neighborhood and I am always complimented on it. My complaint is that they never call before they come (it appears they had the wrong phone number, even though I have gone over this with them more than once). Additionally, once at the home, they just do their thing without even knocking on my door. I usually have something to say, or mention, and would expect a little common courtesy in that regard. This last time they came while I was on vacation, left me a nastygram saying to quit scalping the lawn (I cut it at 4"") and to ""make sure I water it in with 5-7 days"" (I was gone for another 10 days.) When I called to complain, the girl on the other end of the phone just couldn't stop laughing at me while I talked. This is customer service? I don't think so. While I have enjoyed their work in the past, and I still think it's a good product, their poor customer service leads me to stop working with this company.

1
★★☆☆☆

While I have been a customer of theirs for years, this year I am particularly disappointed. They have a good product, and my lawn is relatively free of weeds and nicely green, one of the best in the neighborhood and I am always complimented on it. My complaint is that they never call before they come (it appears they had the wrong phone number, even though I have gone over this with them more than once). Additionally, once at the home, they just do their thing without even knocking on my door. I usually have something to say, or mention, and would expect a little common courtesy in that regard. This last time they came while I was on vacation, left me a nastygram saying to quit scalping the lawn (I cut it at 4"") and to ""make sure I water it in with 5-7 days"" (I was gone for another 10 days.) When I called to complain, the girl on the other end of the phone just couldn't stop laughing at me while I talked. This is customer service? I don't think so. While I have enjoyed their work in the past, and I still think it's a good product, their poor customer service leads me to stop working with this company.

.

TruGreen has been servicing our lawn for several years. I find their staff friendly and informative.

They do come, do the job and leave a lot faster than I could. But they have the equipment and a lot of their staff has been with them a long time and know exactly what to do.
They do make recommendations and tell me what I am or am not doing properly. If they offer me a service that I do not currently want that do not badger. I think we work well together.

4
★★★★☆

TruGreen has been servicing our lawn for several years. I find their staff friendly and informative.

They do come, do the job and leave a lot faster than I could. But they have the equipment and a lot of their staff has been with them a long time and know exactly what to do.
They do make recommendations and tell me what I am or am not doing properly. If they offer me a service that I do not currently want that do not badger. I think we work well together.

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.

I hired them to help get rid of weeds and make our lawn green. We had them about 3 weeks and I did not really noticed much a difference. Something that bugged me about them is that they would show up and be gone in minutes. I mean you blink and they were gone just that quick. So I started the think they were ripping me off since I was not getting results. Anyway, I did not use them a second month. Like the next week after they stopped coming our yard started to get dark green. I don't know if it just takes a while for their chemicals to work or not? Anyway, from that point we managed our own lawn. From time to time they will call us or leave sheets on our door evaluating our lawn and offering their service. I think they are a little to expensive for their services. Check around for similar companies without the name brand.

3
★★★☆☆

I hired them to help get rid of weeds and make our lawn green. We had them about 3 weeks and I did not really noticed much a difference. Something that bugged me about them is that they would show up and be gone in minutes. I mean you blink and they were gone just that quick. So I started the think they were ripping me off since I was not getting results. Anyway, I did not use them a second month. Like the next week after they stopped coming our yard started to get dark green. I don't know if it just takes a while for their chemicals to work or not? Anyway, from that point we managed our own lawn. From time to time they will call us or leave sheets on our door evaluating our lawn and offering their service. I think they are a little to expensive for their services. Check around for similar companies without the name brand.

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