Christian Psychotherapy SVC

★★☆☆☆
  • 728 Bluecrab Rd # A

    Newport News, VA 23606

    Map & Directions
  • 757-873-0735

Health & Medical

Health & Medical
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If you are awaiting test results and/or a phone call back, you can expect to wait for over a week or more to get a response from a doctor. Appointment was on a Friday for test results and the doctor didn't show up for the 45 minutes appointment. Finally left after waiting for 40 minutes. Was told to expect a call later in the day to discuss results. When the call didn't come by 4:00, they were called back and was told we would get a call on Saturday. No call. 4 calls went unreturned on Monday, 2 calls went unreturned on Tuesday and 2 calls went unreturned on Wednesday. Patient had been seeing counselor for approximately 2 months and needed psychological testing. What this business lacks in professional skills and the sensitivity of its doctors towards patients, is made up with great receptionists. The receptionists, are helpful and caring. I have had them personally call or text a doctor to request a phone call. (to no avail)
Therefore, this business has been rated below average for not returning phone calls and standing patient up at scheduled appointment. Would recommend you go someplace else.

1
★★☆☆☆

If you are awaiting test results and/or a phone call back, you can expect to wait for over a week or more to get a response from a doctor. Appointment was on a Friday for test results and the doctor didn't show up for the 45 minutes appointment. Finally left after waiting for 40 minutes. Was told to expect a call later in the day to discuss results. When the call didn't come by 4:00, they were called back and was told we would get a call on Saturday. No call. 4 calls went unreturned on Monday, 2 calls went unreturned on Tuesday and 2 calls went unreturned on Wednesday. Patient had been seeing counselor for approximately 2 months and needed psychological testing. What this business lacks in professional skills and the sensitivity of its doctors towards patients, is made up with great receptionists. The receptionists, are helpful and caring. I have had them personally call or text a doctor to request a phone call. (to no avail)
Therefore, this business has been rated below average for not returning phone calls and standing patient up at scheduled appointment. Would recommend you go someplace else.

Pros: Great office staff

Cons: Lack of customer service in returning phone calls after being stood up for an appointment.

 

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