Your Maid

★★★★☆
  • 404 Investors Pl Ste 108

    Virginia Beach, VA 23452

    Map & Directions
  • 757-499-3795

About Your Maid

Hours
Mon 08:30 AM-04:00 PM;Tue 08:30 AM-04:00 PM;Wed 08:30 AM-04:00 PM;Thu 08:30 AM-04:00 PM;Fri 08:30 AM-04:00 PM

Personal Services

Personal Services
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I've never been treated so poorly!!!

I hired Your Maid under a severe time-crunch, as my husband has been redeployed to California and we had to move fairly quickly.

The day after the cleaning, I discovered that several things went missing. When I called to report the incident, I was basically called a liar. They have told me that nothing will be done about the theft and that I am barred from doing further business with Your Maid. (As if that had to be said).

0
★☆☆☆☆

I've never been treated so poorly!!!

I hired Your Maid under a severe time-crunch, as my husband has been redeployed to California and we had to move fairly quickly.

The day after the cleaning, I discovered that several things went missing. When I called to report the incident, I was basically called a liar. They have told me that nothing will be done about the theft and that I am barred from doing further business with Your Maid. (As if that had to be said).

.

My wife and I just had our first child and in addition to the OCD-level of straightening up and cleaning we did in the weeks that led up to my daughter's birth, we also employed a cleaning service for the first time.

The service we chose was YourMaid, for which my wife obtained a coupon from Groupon. Normally, the service was over $100, but we paid $50 with the coupon.

Based on our daughter's due date, we intended to have the service performed the week before her birth. Our daughter had other plans though and was born 2 weeks early. As a result, I was taking a 2-week paternity leave from work when YourMaid came to our home.

The three ladies that performed the service were kind, professional, and did a beautiful job with the cleaning. I was impressed enough to tip the ladies $40 (80% of cost for service). However, after they left, I realized that the door to the master bedroom had been severely damaged. The door was fitted with a door stop in the top hinge. One of the ladies apparently did not notice it and pushed the door all the way against the wall, punching a large hole in the top of the door and pulling the screws for the top hinge completely out, resulting in a door that hung from the bottom hinge and no longer closes.

I wasn't all that upset, I get that accidents happen and was willing to accept a partial payment for the damage to the door. While cost to replace the door is around $120, I told Ms. Caroline Sharp (owner) that I was willing to accept $40. I thought I was making every attempt to be reasonable and understanding of their mistake.

The response I received from the owner was that she "had dealt with many other clients who in the past had tried to take advantage of [her] by claiming damage that was not caused by YourMaid" and refused to pay for repairs, stating that they hadn't caused any damage.

I explained that it was unfortunate that she had such dealings and had some customers that had lied to her, but that I wasn't one of them. I offered to have her visit our home to personally inspect the damage and she declined. I continued to push the issue with her and finally, she gave in, promising to send a check that amounted to partial payment for damage.

Big surprise, the check never came. When I called a few weeks later to inquire, she simply said that she would mail it and hung up. Weeks later, again nothing.

It's become clear to me that Ms. Sharp has a complete lack of business ethics, she repeatedly lied to me, accused me of lying and basically had no concern at all for damage caused by her company. Even though it is a small amount of money, I'm in the process of filing a lawsuit in an attempt to recover the entire cost to fix the damage, court costs, and lost wages... but mostly to make a point. You can't just treat paying customers like criminals when your business causes damage.

Avoid at all costs!

0
★☆☆☆☆

My wife and I just had our first child and in addition to the OCD-level of straightening up and cleaning we did in the weeks that led up to my daughter's birth, we also employed a cleaning service for the first time.

The service we chose was YourMaid, for which my wife obtained a coupon from Groupon. Normally, the service was over $100, but we paid $50 with the coupon.

Based on our daughter's due date, we intended to have the service performed the week before her birth. Our daughter had other plans though and was born 2 weeks early. As a result, I was taking a 2-week paternity leave from work when YourMaid came to our home.

The three ladies that performed the service were kind, professional, and did a beautiful job with the cleaning. I was impressed enough to tip the ladies $40 (80% of cost for service). However, after they left, I realized that the door to the master bedroom had been severely damaged. The door was fitted with a door stop in the top hinge. One of the ladies apparently did not notice it and pushed the door all the way against the wall, punching a large hole in the top of the door and pulling the screws for the top hinge completely out, resulting in a door that hung from the bottom hinge and no longer closes.

I wasn't all that upset, I get that accidents happen and was willing to accept a partial payment for the damage to the door. While cost to replace the door is around $120, I told Ms. Caroline Sharp (owner) that I was willing to accept $40. I thought I was making every attempt to be reasonable and understanding of their mistake.

The response I received from the owner was that she "had dealt with many other clients who in the past had tried to take advantage of [her] by claiming damage that was not caused by YourMaid" and refused to pay for repairs, stating that they hadn't caused any damage.

I explained that it was unfortunate that she had such dealings and had some customers that had lied to her, but that I wasn't one of them. I offered to have her visit our home to personally inspect the damage and she declined. I continued to push the issue with her and finally, she gave in, promising to send a check that amounted to partial payment for damage.

Big surprise, the check never came. When I called a few weeks later to inquire, she simply said that she would mail it and hung up. Weeks later, again nothing.

It's become clear to me that Ms. Sharp has a complete lack of business ethics, she repeatedly lied to me, accused me of lying and basically had no concern at all for damage caused by her company. Even though it is a small amount of money, I'm in the process of filing a lawsuit in an attempt to recover the entire cost to fix the damage, court costs, and lost wages... but mostly to make a point. You can't just treat paying customers like criminals when your business causes damage.

Avoid at all costs!

.

My mother-in-law was coming for an unexpected visit and I have two golden retreivers. The baseboards looked like I live in a kennel. Just called YourMaid and everything was beautiful when Mom arrived. Wish I had found them years ago!

2
★★★★★

My mother-in-law was coming for an unexpected visit and I have two golden retreivers. The baseboards looked like I live in a kennel. Just called YourMaid and everything was beautiful when Mom arrived. Wish I had found them years ago!

.

I have used this company for 23 years. As a matter of fact, I was one of their first customers. They deliver superior service. The rare times they missed something, they cheerfully came back and fixed it. The only time they missed my weekly service was when the streets had not been plowed and they could not get here!

2
★★★★★

I have used this company for 23 years. As a matter of fact, I was one of their first customers. They deliver superior service. The rare times they missed something, they cheerfully came back and fixed it. The only time they missed my weekly service was when the streets had not been plowed and they could not get here!

.

I have used YourMaid for almost 10 years and have never been disappointed. They do what they claim and are always dependable.

2
★★★★☆

I have used YourMaid for almost 10 years and have never been disappointed. They do what they claim and are always dependable.

.

I have been using Your Maid for years and I've always had a wonderful experience. They are always on time for the scheduled appointments, they are always flexible with my own schedule, they are extremely professional, and most of all, my house gets cleaned so I don't have to do it. I can't imagine using anyone else. I've recommended their services to all of my closes friends and family.

2
★★★★★

I have been using Your Maid for years and I've always had a wonderful experience. They are always on time for the scheduled appointments, they are always flexible with my own schedule, they are extremely professional, and most of all, my house gets cleaned so I don't have to do it. I can't imagine using anyone else. I've recommended their services to all of my closes friends and family.

.

My sister and I booked this service for our mother. She can no longer take care of her home properly and Your Maid stepped in to help. Now we can enjoy our visits with her without spending our time cleaning. They are very professional.

2
★★★★★

My sister and I booked this service for our mother. She can no longer take care of her home properly and Your Maid stepped in to help. Now we can enjoy our visits with her without spending our time cleaning. They are very professional.

.

I work 70 hours a week and just don't have time to clean. I booked the service every other week and it's just great! I can now concentrate on my family and career, not just the bathrooms. They are very thorough and dependable.

2
★★★★★

I work 70 hours a week and just don't have time to clean. I booked the service every other week and it's just great! I can now concentrate on my family and career, not just the bathrooms. They are very thorough and dependable.

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