NTB-National Tire & Battery

★☆☆☆☆
  • 201 W Mercury Blvd

    Hampton, VA 23669

    Map & Directions
  • 757-723-4112

About NTB-National Tire & Battery

Categories
  • Tires
  • Brake Repair
  • Oil Changes
  • Auto Body Paint & Repair
Details
  • BF Goodrich
  • Goodyear
  • Michelin
  • Pirelli
  • Uniroyal Tire
  • General Tire
  • Radiator Repair
  • Brake Repair
  • Oil Changes
Hours
Special Offer
Best Savings For Oil Changes, Tires and More

Automotive

Automotive
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I had my 1996 Toyota Camry serviced for my 08/11 state inspection on 8/16/10. State inspector Josh E Cooper, store manager Stanley Woodard. When I returned home with the car I could not open my door because my door latch had been broken. It was left hanging by a small bit of plastic. I called Merchant's immediately and a young man told me to come back the next day when the manager was in. I went back on 8/17/10 and spoke with Mr Woodard, he came out to look at the door latch, he then went in and spoke with his mechanic he returned with the answer that "they didn't do it" and "It wasn't broken when they finished with it otherwise how would the mechanic have gotten out of the car". I suspect he had to roll the window down and open it with the outside door latch like I now have to do. When I told him that I didn't break it but didn't see that it was broken until I got home and had to actually reach up to use it to let myself out, Mr Woodard shrugged his shoulders and said he didn't know what to tell me. I asked if they would replace it for me and he said no they didn't break it. I asked for the district manager's name and number, Mr Woodard gave it to me. The district manager's name is Brent at 804-553-4260. I have called about 10 times and I've been unable to get anyone on the line. There is a message that you can reach Brent on his personal line at 804-683-9719. I have left 4 messages for him. He has not answered or returned my calls. I can understand that he is probably busy, but I also get the feeling that I will never get a call back. This was my 3rd and final bad experience with them! Merchant's you are out thousands more dollars because of your crappy staff!

1
★☆☆☆☆

I had my 1996 Toyota Camry serviced for my 08/11 state inspection on 8/16/10. State inspector Josh E Cooper, store manager Stanley Woodard. When I returned home with the car I could not open my door because my door latch had been broken. It was left hanging by a small bit of plastic. I called Merchant's immediately and a young man told me to come back the next day when the manager was in. I went back on 8/17/10 and spoke with Mr Woodard, he came out to look at the door latch, he then went in and spoke with his mechanic he returned with the answer that "they didn't do it" and "It wasn't broken when they finished with it otherwise how would the mechanic have gotten out of the car". I suspect he had to roll the window down and open it with the outside door latch like I now have to do. When I told him that I didn't break it but didn't see that it was broken until I got home and had to actually reach up to use it to let myself out, Mr Woodard shrugged his shoulders and said he didn't know what to tell me. I asked if they would replace it for me and he said no they didn't break it. I asked for the district manager's name and number, Mr Woodard gave it to me. The district manager's name is Brent at 804-553-4260. I have called about 10 times and I've been unable to get anyone on the line. There is a message that you can reach Brent on his personal line at 804-683-9719. I have left 4 messages for him. He has not answered or returned my calls. I can understand that he is probably busy, but I also get the feeling that I will never get a call back. This was my 3rd and final bad experience with them! Merchant's you are out thousands more dollars because of your crappy staff!

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We ordered our tires off of their website and then went in to have the put on our vehicle. They did not put the weights on the tires right, so our tires are off balance. And the weights are beginning to fall off (and they did this in Oct). The scratched our wheels when trying to put the tire on. And one of the tires the puncutured while putting on the wheel. I would not suggest to anyone to go to this place.

1
★☆☆☆☆

We ordered our tires off of their website and then went in to have the put on our vehicle. They did not put the weights on the tires right, so our tires are off balance. And the weights are beginning to fall off (and they did this in Oct). The scratched our wheels when trying to put the tire on. And one of the tires the puncutured while putting on the wheel. I would not suggest to anyone to go to this place.

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When I moved to Virginia, I needed to get new tires for my truck and decided to get new rims, too. I went to Merchant Tire and ordered them. They installed them and I was on my way..... the next day, the truck was extremely shaky, so I stopped at a service station... come to find out the lug nuts were not tightened all the way! I could have been killed! When I called to complain, all I got was a free oil change! Beware!

PROS: None
CONS: Not attentive to details

2
★★☆☆☆

When I moved to Virginia, I needed to get new tires for my truck and decided to get new rims, too. I went to Merchant Tire and ordered them. They installed them and I was on my way..... the next day, the truck was extremely shaky, so I stopped at a service station... come to find out the lug nuts were not tightened all the way! I could have been killed! When I called to complain, all I got was a free oil change! Beware!

PROS: None
CONS: Not attentive to details

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