Cavalier Computers

★★★★☆

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As a student at UVA, I thought buying from Cavalier Computers was a good deal since their office is close by and the service package seemed to be convenient. However, in my three years here, I have had to deal with a number of problems. Every time I come for a repair, I encounter some form of poor service. Of the 4 or 5 employees that I've interacted with, only one has showed me good service. The rest (including the manager) seem apathetic and annoyed whenever students bring in computers. Getting answers from them is like pulling teeth.

I have lost countless hours going back and forth to their service office, expecting my computer to be repaired and becoming frustrated at their lack of ability to actually fix the computer. Many times, they have told me my computer was fixed, only to find that it crashed right when I came home.

After encountering many problems with my first computer, I was finally able to convince the manager to switch my "lemon" computer with another one, although he refused to acknowledge or take responsibility for any of the poor service I encountered.

In regard to the hospital branch, I have no experience with how it is run (maybe I should go there instead), but the bookstore branch has the worst customer service I have ever experienced in Charlottesville.

2
★★☆☆☆

As a student at UVA, I thought buying from Cavalier Computers was a good deal since their office is close by and the service package seemed to be convenient. However, in my three years here, I have had to deal with a number of problems. Every time I come for a repair, I encounter some form of poor service. Of the 4 or 5 employees that I've interacted with, only one has showed me good service. The rest (including the manager) seem apathetic and annoyed whenever students bring in computers. Getting answers from them is like pulling teeth.

I have lost countless hours going back and forth to their service office, expecting my computer to be repaired and becoming frustrated at their lack of ability to actually fix the computer. Many times, they have told me my computer was fixed, only to find that it crashed right when I came home.

After encountering many problems with my first computer, I was finally able to convince the manager to switch my "lemon" computer with another one, although he refused to acknowledge or take responsibility for any of the poor service I encountered.

In regard to the hospital branch, I have no experience with how it is run (maybe I should go there instead), but the bookstore branch has the worst customer service I have ever experienced in Charlottesville.

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Cavalier Computers was created to serve primarily the student body. As they've grown, they also handle professors and the community. I have found them to be incredibly honest and fair with their pricing schemes. In fact, their manager (Mike Dowell) at the Hospital Branch is one of the best guys I have met at a computer repair place. I would not hesitate for a second to go there again if I had some more computer trouble.

I have limited experience with the bookstore branch, but the hospital branch is run very well.

5
★★★★★

Cavalier Computers was created to serve primarily the student body. As they've grown, they also handle professors and the community. I have found them to be incredibly honest and fair with their pricing schemes. In fact, their manager (Mike Dowell) at the Hospital Branch is one of the best guys I have met at a computer repair place. I would not hesitate for a second to go there again if I had some more computer trouble.

I have limited experience with the bookstore branch, but the hospital branch is run very well.

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