Brown's Arlington Honda

★★☆☆☆
At Brown's Arlington Honda we offer the best in new Honda vehicles, a selection of used cars, trucks and SUV's from top manufacturers, genuine Honda parts and a friendly and efficient service center. Our sales staff is certain that they can help you find that new or used car you've been searching for. We hope you'll visit us so that they can prove it! Located less than five miles from Washington, DC, Brown's Arlington Honda has an ongoing goal is to serve the District with quality new and used vehicles.
  • 3920 Lee Highway

    Arlington, VA 22207

    Map & Directions
  • 703-522-8808

About Brown's Arlington Honda

Categories
  • Auto Dealers
  • New Car Dealers
Details
  • Honda
  • Used Cars
Hours
Monday: 09:00 AM - 09:00 PM
Tuesday: 09:00 AM - 09:00 PM
Wednesday: 09:00 AM - 09:00 PM
Thursday: 06:00 AM - 09:00 PM
Friday: 09:00 AM - 09:00 PM
Saturday: 09:00 AM - 06:00 PM
Sunday: 12:00 PM - 05:00 PM

Automotive

Automotive
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2.4 5
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OK, if I could give these guys '0' stars I would. They are completely dishonest and will try to nickel and dime you every time you go in for even a minor maintenance routine. On 2 occasions they tried to tell me that my front bumper needed to be replaced when all I needed was an oil change and a flat tire repaired.

Just recently I went in b/c my AC stopped working. As soon I got there, the CS Rep had told me that there's already a $99 Diagnostic fee if they detect a problem, and the AC may not be covered by warranty if a rock or something hit the AC condenser, else if the compressor went bad, then it is covered, which is totally understandable.

What they came back to tell me is that it was a rock that hit the condenser on the RIGHT side and to repair that and recharge the AC, it was $750. But even worse, the bumper needed to be replaced and painted (which it didn't, again these f*ckers say this all the time and there's nothing wrong with the bumper) and a new wheel alignment, warranty on the bumper replacement, yada yada and bam $1800. Then they try to get me to get my car insurance in on and they even propose to throw in extra repairs and maybe have some extra money from it to pay some of the deductible.

So I filed a claim with my car insurance company, they suggested another estimate, which I agreed. Then after I did that, we found the rock hit the AC condenser on LEFT side (not the RIGHT which the dealership stated) and that there was no damage to the bumper or the frame of the car. When they figured the estimate for parts and labor at the high end, it should cost no more than $390. I got it fixed somewhere else and it cost me $300.

So in conclusion, don't ever take your car here. They are the scum of all car dealerships!!!

1
★☆☆☆☆

OK, if I could give these guys '0' stars I would. They are completely dishonest and will try to nickel and dime you every time you go in for even a minor maintenance routine. On 2 occasions they tried to tell me that my front bumper needed to be replaced when all I needed was an oil change and a flat tire repaired.

Just recently I went in b/c my AC stopped working. As soon I got there, the CS Rep had told me that there's already a $99 Diagnostic fee if they detect a problem, and the AC may not be covered by warranty if a rock or something hit the AC condenser, else if the compressor went bad, then it is covered, which is totally understandable.

What they came back to tell me is that it was a rock that hit the condenser on the RIGHT side and to repair that and recharge the AC, it was $750. But even worse, the bumper needed to be replaced and painted (which it didn't, again these f*ckers say this all the time and there's nothing wrong with the bumper) and a new wheel alignment, warranty on the bumper replacement, yada yada and bam $1800. Then they try to get me to get my car insurance in on and they even propose to throw in extra repairs and maybe have some extra money from it to pay some of the deductible.

So I filed a claim with my car insurance company, they suggested another estimate, which I agreed. Then after I did that, we found the rock hit the AC condenser on LEFT side (not the RIGHT which the dealership stated) and that there was no damage to the bumper or the frame of the car. When they figured the estimate for parts and labor at the high end, it should cost no more than $390. I got it fixed somewhere else and it cost me $300.

So in conclusion, don't ever take your car here. They are the scum of all car dealerships!!!

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.

So, I totaled a car and had a work boss stalker right before I was headed to Seattle for Christmas. I had a day to buy a car. I called around to the local Honda dealerships to price cars. None of them like discussing prices by phone, let alone when the caller is price shopping and won't come in except to sign. Big deal; I said that if we agreed on price, I'd walk in the door to sign.

The salesman (Amador) at Brown's caught me when he said, "We sell relationships. You get the same car at any dealership, but if you like us, you'll be back for service and maybe another car." True. I went to Brown's.

I was rushed, but Amador made me test drive the car I'd buy. He said that he wouldn't be comfortable if I didn't. I literally picked a car color in under 30 seconds. He was very professional about discussing options: current year (I asked why, and he said higher retail, same model, minor price increase, more options); upgrade model ("why?", "leather seats", "no", "OK"); upholstery protection ("I can offer you this, but you don't need it.").

The finance manager and I chilled in the office as we did paperwork. This was dumb of me (reason is obvious later). The financing was easy, and I appreciated the hell out of Amador telling me about the fees during the phone calls (something he seemed loath to do, but was necessary for negotiations). The additional fees were just under $1G. We put a tow package on the financing ($700), but I couldn't get it installed that day.

So, 4 months later (dumb of me), I bring the car to Service (Jeff) for the tow package. He can't find the paperwork for it, but I don't find out until afternoon, when he gives up and calls: "You don't want me to install this, or else you'll have to pay for it. You need the general manager."

I walk in, and a sales guy cordially approaches to discuss the weather as I wait. He shrinks visibly when I say, "I just walked in, soaked through, carrying finance paperwork, and asking for the general manager. Now is not the time, dude." I had just been equally prickly with Jeff, in Service.

Eric, the sales manager, shows up. The finance manager looks over and says, "Hey! I know you! How is everything?" It was 15 minutes of sitting in the office, chilling, as they went through the paperwork. There was no record of the work I needed, so they crawled through the numbers to check whether I'd financed it. They saw it had been a paperwork oversight, and they fixed it.

I waited (embarrassed by my earlier outburst) for 3 weeks to go back to Service. I showed up an hour late for my appointment. Jeff still had the grace to ask when I'd need the car. I pointed out that I forfeit that preference when I was disrespectful of their time. He laughed. He said he appreciated that I'd been in a tough spot.

So, the summary: some aspects of the process were loosey-goosey, but I always felt that we were both trying to negotiate to a solution where we both felt satisfied. They made offers, and I gave clear answers. When something went wrong, they went out of their way to fix it. They handled my frustration with aplomb. It was professional, and I appreciate it.

5
★★★★★

So, I totaled a car and had a work boss stalker right before I was headed to Seattle for Christmas. I had a day to buy a car. I called around to the local Honda dealerships to price cars. None of them like discussing prices by phone, let alone when the caller is price shopping and won't come in except to sign. Big deal; I said that if we agreed on price, I'd walk in the door to sign.

The salesman (Amador) at Brown's caught me when he said, "We sell relationships. You get the same car at any dealership, but if you like us, you'll be back for service and maybe another car." True. I went to Brown's.

I was rushed, but Amador made me test drive the car I'd buy. He said that he wouldn't be comfortable if I didn't. I literally picked a car color in under 30 seconds. He was very professional about discussing options: current year (I asked why, and he said higher retail, same model, minor price increase, more options); upgrade model ("why?", "leather seats", "no", "OK"); upholstery protection ("I can offer you this, but you don't need it.").

The finance manager and I chilled in the office as we did paperwork. This was dumb of me (reason is obvious later). The financing was easy, and I appreciated the hell out of Amador telling me about the fees during the phone calls (something he seemed loath to do, but was necessary for negotiations). The additional fees were just under $1G. We put a tow package on the financing ($700), but I couldn't get it installed that day.

So, 4 months later (dumb of me), I bring the car to Service (Jeff) for the tow package. He can't find the paperwork for it, but I don't find out until afternoon, when he gives up and calls: "You don't want me to install this, or else you'll have to pay for it. You need the general manager."

I walk in, and a sales guy cordially approaches to discuss the weather as I wait. He shrinks visibly when I say, "I just walked in, soaked through, carrying finance paperwork, and asking for the general manager. Now is not the time, dude." I had just been equally prickly with Jeff, in Service.

Eric, the sales manager, shows up. The finance manager looks over and says, "Hey! I know you! How is everything?" It was 15 minutes of sitting in the office, chilling, as they went through the paperwork. There was no record of the work I needed, so they crawled through the numbers to check whether I'd financed it. They saw it had been a paperwork oversight, and they fixed it.

I waited (embarrassed by my earlier outburst) for 3 weeks to go back to Service. I showed up an hour late for my appointment. Jeff still had the grace to ask when I'd need the car. I pointed out that I forfeit that preference when I was disrespectful of their time. He laughed. He said he appreciated that I'd been in a tough spot.

So, the summary: some aspects of the process were loosey-goosey, but I always felt that we were both trying to negotiate to a solution where we both felt satisfied. They made offers, and I gave clear answers. When something went wrong, they went out of their way to fix it. They handled my frustration with aplomb. It was professional, and I appreciate it.

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Absolutely awful customer service! The financing department tried to rip me off on my interest rate, then screwed up my loan by taking out two loans in my name. Not only did they never return my calls, when I spoke with management they blamed their employees and took no responsibility for the problems their errors caused me. The manager spoke down to me and belittled me, instead of fixing the loan screwup which was completely their fault!

1
★☆☆☆☆

Absolutely awful customer service! The financing department tried to rip me off on my interest rate, then screwed up my loan by taking out two loans in my name. Not only did they never return my calls, when I spoke with management they blamed their employees and took no responsibility for the problems their errors caused me. The manager spoke down to me and belittled me, instead of fixing the loan screwup which was completely their fault!

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We purchased a new Honday Odyssey last year from this dealer. Before we decided which dealer to go , we had got several quotes from different dealers. One dealer gave us a really good price, but it was a little bit far. So I called Brown Arlington Honda, and the salesman agreed to match the price. So we drove over there, and then they refused to give the price they had promised. After negotiation, they agreed to lower to that price. But after I did some my own calculation, I realized the added-up number was not what they said they were going to give. After more than two hours of time spent there, we were so tired, especially with two little kids staying with us the whole time. So we gave in and bought a car at a little higher price at which they had originally quoted. They said the price I targeted was so low that no dealer was able to do it. We told them we needed a week or two to get the fund ready, would that be OK, and the salesman said Sure. But after we decided to buy the vehicle and went through their finance department, we were told we had only three days to get the fund ready. So we had no choice but went through their loan process even though we didn't need this loan, if we were given two weeks to get our own money ready. After I got home, I received an email from another dealer giving me an even total lower price than the orignially targeted price. so what they said "no dealer was able to go that low" was not true. Overall, their manager was not polite, and they were not honest. I would not recomment this dealer to any of out friends.

PROS: Price was not the cheapest, but acceptable
CONS: deceiving practice, not honest

2
★★☆☆☆

We purchased a new Honday Odyssey last year from this dealer. Before we decided which dealer to go , we had got several quotes from different dealers. One dealer gave us a really good price, but it was a little bit far. So I called Brown Arlington Honda, and the salesman agreed to match the price. So we drove over there, and then they refused to give the price they had promised. After negotiation, they agreed to lower to that price. But after I did some my own calculation, I realized the added-up number was not what they said they were going to give. After more than two hours of time spent there, we were so tired, especially with two little kids staying with us the whole time. So we gave in and bought a car at a little higher price at which they had originally quoted. They said the price I targeted was so low that no dealer was able to do it. We told them we needed a week or two to get the fund ready, would that be OK, and the salesman said Sure. But after we decided to buy the vehicle and went through their finance department, we were told we had only three days to get the fund ready. So we had no choice but went through their loan process even though we didn't need this loan, if we were given two weeks to get our own money ready. After I got home, I received an email from another dealer giving me an even total lower price than the orignially targeted price. so what they said "no dealer was able to go that low" was not true. Overall, their manager was not polite, and they were not honest. I would not recomment this dealer to any of out friends.

PROS: Price was not the cheapest, but acceptable
CONS: deceiving practice, not honest

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.

I had my car inspected by the mechanics at Brown and they were honest and fast. There was a small problem and the guys at Brown walked me back to my car and showed me what on my car needed to be replaced and explained to me why it was broken. The prices are fair and the repair was done that day. My car was still covered by my Honda Care Warranty so the repair was free. I recommmend Brown to any one with a Honda still under warranty.

3
★★★☆☆

I had my car inspected by the mechanics at Brown and they were honest and fast. There was a small problem and the guys at Brown walked me back to my car and showed me what on my car needed to be replaced and explained to me why it was broken. The prices are fair and the repair was done that day. My car was still covered by my Honda Care Warranty so the repair was free. I recommmend Brown to any one with a Honda still under warranty.

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Message from Brown's Arlington Honda

At Brown's Arlington Honda, we're dedicated to providing the best service possible, and we will assist you through the purchasing process any way we can. Give us a call or visit us at 3920 Lee Highway in Arlington, VA. - Buy Happy!

More about Brown's Arlington Honda

In addition to our helpful sales staff, Brown's Arlington Honda also offers expert advice and assistance from our dedicated finance team to help you get the best available Honda car loan or lease. Virginia customers can take advantage of our knowledgeable Honda car repair technicians, and our fully-stocked Honda parts center.

 

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