Pep Boys Auto Parts & Service

★★★☆☆
  • 1230 N Military Hwy

    Norfolk, VA 23502

    Map & Directions
  • 757-461-0615

About Pep Boys Auto Parts & Service

Categories
  • Automotive Repair
  • Car Batteries
  • Tires
  • Oil Changes
  • Smog Testing
Hours
M-Sa 7:30am-8pm, Su 9am-6pm
Emails
  • contactus@pepboys.com
Payment Options
  • American Express
  • Apple Pay
  • Cash
  • Check
  • Diners Club
  • Discover
  • MasterCard
  • Visa
Brands
  • AC Delco
  • Actron
  • AllTrade
  • ArmorAll
  • Autolite
  • Bayco
  • BF Goodrich
  • Black & Decker
  • Black Magic
  • Bosch
  • Castrol
  • Champion
  • Chevron
  • Coleman
  • Continental
  • Cooper
  • CRC
  • Dayco
  • DeWalt
  • Eagle One
  • Fram
  • Goodyear
  • Gumout
  • Gunk
  • Hankook
  • Haynes
  • K&N
  • Kawasaki
  • Lucas
  • Meguiars
  • Michelin
  • Mobil
  • Monroe
  • Mothers
  • NGK
  • OTC
  • Peak
  • Pennzoil
  • Philips
  • Powerbuilt
  • Purolator
  • Quaker State
  • RainX
  • Schumacher
  • Snap-on
  • STP
  • Surf City Garage
  • Turtle Wax
  • Valvoline
  • Walker
Services
  • Alignments
  • Alternators
  • Batteries
  • Brakes
  • Clutch Replacement
  • Engine Repair
  • Exhaust
  • Fluid Exchanges
  • Heating & Cooling
  • Manufacturer’s Scheduled Maintenance
  • Oil Changes
  • Seasonal Prep Packages
  • Starters
  • State Inspections (by location)
  • Steering and Suspension
  • Tires
  • Tune-Ups + FREE Services: Battery Installation
  • Battery Test
  • Windshield Wiper Replacement

Automotive

Automotive
More choices in Norfolk:
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University Car Care

4900B Hampton Blvd Norfolk, VA

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Nationwide Safti Brake Centers

7718 Granby St Norfolk, VA

Brakes & Tire Services
Engine Performance
Oil Changes & Batteries
Shocks & Struts
Alignments

Brake Repair Services

If your brakes squeal or grind, grab causing jerky stops or your warning light flashes it may be time for a free* brake system inspection. Pep Boys offers brake service packages starting as low as $129.99 per front or rear brake service ($99.99 after mail-in rebate).

    Tire Services

      3.4286 7
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      .

      STAY AWAY!!!!. Changed my oil and left it 1.5 quarts low. Luckily I noticed this before leaving. Unfortunately when I got home I noticed they left oil all over my leather seats and oil finger prints on my hood. HORRIBLE service.

      3
      ★★★★★

      STAY AWAY!!!!. Changed my oil and left it 1.5 quarts low. Luckily I noticed this before leaving. Unfortunately when I got home I noticed they left oil all over my leather seats and oil finger prints on my hood. HORRIBLE service.

      .

      my vehicle needs a timing belt,so i take it to pep boys for repair
      i was told by the manager that i should leave my car overnight and
      it will be ready by 12 pm the next day,i got a phone call from pep boys that my car was broken in,my whole system was gone.speakers amps.cd player..they even try to take the spoiler.pep boys say that they are not responcible for the damage
      or theft to my vehicle..i think they have thieves working in the shop
      ....thats not good

      1
      ★☆☆☆☆

      my vehicle needs a timing belt,so i take it to pep boys for repair
      i was told by the manager that i should leave my car overnight and
      it will be ready by 12 pm the next day,i got a phone call from pep boys that my car was broken in,my whole system was gone.speakers amps.cd player..they even try to take the spoiler.pep boys say that they are not responcible for the damage
      or theft to my vehicle..i think they have thieves working in the shop
      ....thats not good

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      .

      I needed an oil change and the service engine soon light was on so I took my truck, ford f150 year 2002 to pep boys. They said that for a diagnostic I have to pay around $100 plus the oil change, so I told them go ahead and call me with the diagnostic cause I need my truck fixed.
      At 1 pm a ??technician? calls me, he talks for five minutes and he says $950.00, wow?.
      I??m like ?.wow?.but go ahead, I need the truck so do it, he tells me two hours and is done, I go at 5 pm,?right ?.to early, ??come in an hour?, go back at 6 pm ?good news THE TRANSMISION DOS NOT GO IN REVESE, they back up the truck in the morning when they took it in the shop and now?.THEY DON??T CARE! I have to pay $900.00 and take my truck from there.
      I said hey! I drove the truck and you did too in the morning and now is broken??? How???
      Pep boys: ??IT HAPPENED BEFORE, SOME CARS ARE BRAKING IN OUR SHOP, PAY AND LEAVE, WE DID NOT DO ANYTHING TO IT?
      So I left my truck there and I left cause I took in a good car and they put a diagnostic and I agree to pay and in the end they give me ?.a worse car than I took in ?.

      THANK YOU PEP BOYS

      SERVICE MANAGER: MARCO QUIROZ
      271 STERLING ROAD, HOLLYWOOD FL

      1
      ★☆☆☆☆

      I needed an oil change and the service engine soon light was on so I took my truck, ford f150 year 2002 to pep boys. They said that for a diagnostic I have to pay around $100 plus the oil change, so I told them go ahead and call me with the diagnostic cause I need my truck fixed.
      At 1 pm a ??technician? calls me, he talks for five minutes and he says $950.00, wow?.
      I??m like ?.wow?.but go ahead, I need the truck so do it, he tells me two hours and is done, I go at 5 pm,?right ?.to early, ??come in an hour?, go back at 6 pm ?good news THE TRANSMISION DOS NOT GO IN REVESE, they back up the truck in the morning when they took it in the shop and now?.THEY DON??T CARE! I have to pay $900.00 and take my truck from there.
      I said hey! I drove the truck and you did too in the morning and now is broken??? How???
      Pep boys: ??IT HAPPENED BEFORE, SOME CARS ARE BRAKING IN OUR SHOP, PAY AND LEAVE, WE DID NOT DO ANYTHING TO IT?
      So I left my truck there and I left cause I took in a good car and they put a diagnostic and I agree to pay and in the end they give me ?.a worse car than I took in ?.

      THANK YOU PEP BOYS

      SERVICE MANAGER: MARCO QUIROZ
      271 STERLING ROAD, HOLLYWOOD FL

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      .

      This is the first place we take our two cars when they need any kind of service. They keep track of the service they've given to your car.

      Service is extremely good, we've even had our car checked for "noises" a couple of times with no charge. Is best to be there early and ready to leave the car for the day. Be prepare also to find at the end of the day the car wasnt checked yet.

      4
      ★★★★☆

      This is the first place we take our two cars when they need any kind of service. They keep track of the service they've given to your car.

      Service is extremely good, we've even had our car checked for "noises" a couple of times with no charge. Is best to be there early and ready to leave the car for the day. Be prepare also to find at the end of the day the car wasnt checked yet.

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      .

      is always needing something done to it. sometimes, when my husband is able to make the needed repairs, he'll send me down to the pb with a list . the employees are very helpful to me finding all of the items we need and even called me once to let me know that i had left some money on the counter!

      4
      ★★★★☆

      is always needing something done to it. sometimes, when my husband is able to make the needed repairs, he'll send me down to the pb with a list . the employees are very helpful to me finding all of the items we need and even called me once to let me know that i had left some money on the counter!

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      .

      I have been here to have tires put on my vehicle. First of all the prices are great! I never really had much interaction with the staff. I mean there was a guy to check me out but he was not overly friendly..just efficient. The one thing that bugged me is that they are usually very busy so sometimes it can take a while. However, since I got such a great deal I guess I should not complain. Anyway, while waiting you can browse through the store. The area is in on okay location but you are not really in walking distance to go somewhere else to hang out while they work on your vehicle. Plus Military Hwy is a very busy street so it would be difficult to cross. Anyway, I would definately recommend this place for the bargains alone but the service is good too!

      4
      ★★★★☆

      I have been here to have tires put on my vehicle. First of all the prices are great! I never really had much interaction with the staff. I mean there was a guy to check me out but he was not overly friendly..just efficient. The one thing that bugged me is that they are usually very busy so sometimes it can take a while. However, since I got such a great deal I guess I should not complain. Anyway, while waiting you can browse through the store. The area is in on okay location but you are not really in walking distance to go somewhere else to hang out while they work on your vehicle. Plus Military Hwy is a very busy street so it would be difficult to cross. Anyway, I would definately recommend this place for the bargains alone but the service is good too!

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      .

      my husband goes here alot..the people are great and ready to help you..if they dont have what you are looking for they will help you find someone who does

      4
      ★★★★☆

      my husband goes here alot..the people are great and ready to help you..if they dont have what you are looking for they will help you find someone who does

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