Capital Pet Sitters INC

★★☆☆☆
  • 2224 Kings Garden Way

    Falls Church, VA 22043

    Map & Directions
  • 703-442-0403

About Capital Pet Sitters INC

Hours
Mon - Fri, 9am - 4pm; Sat, Sun, closed

Pets & Animals

Pets & Animals
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This customer service that I have gotten from Capital Pet Sitters is absolutely disgusting, I would NEVER recommend them.

I was recommended to them by someone online. I was going on vacation from a Monday to a Friday and needed a pet sitter twice a day for my cat while gone. I called them the Friday morning prior to me leaving - a whole 10 days in advance. I only got a voicemail, and left a message. Didn't hear from them at all, so I left another message on Monday. Finally Monday afternoon I get a call. That call was actually pleasant. They were nice, took all my information, and promised that I would get a call Monday night from a pet sitter to set a date and time for a consultation appointment, and that my pet sitting would cost $225 after fees, and consultation appointments.

Monday and Tuesday came and went and I had heard nothing. I decided to call them Tuesday evening as I was worried because I needed a pet sitter, and reached a voicemail. I left a message and my calls stayed not returned. Wednesday came and still nothing, so I called again, and got a voicemail again, and left another message stating I am around 9-9 and to call me anytime during those times and they will guaranteed get me. Finally Thursday morning at 6:45am I get a call back from them. I obviously didn't answer as I was sleeping. I returned their call first thing when I woke up at 8:00am, and got a voicemail. Then again at 11:00am to get another voicemail, so I left another message. I didn't get a call back at all that day, so come 7:00pm I called again, and surprise surprise, I got a voicemail, so I left another message. My message this time, was not the same as the others. I politely voiced that they were being very unprofessional in not making an appointment for a consultation and I was starting to worry about it as I didn't want to pay another petsitter, especially for a late "emergency/rush" fee, and to please be responsible and call me back.

Friday at 6:00am I get a call from them, I obviously didn't get it, as again, it is outrageously early and I was sleeping. (Honestly, what legitimate business calls customers this early?). I check the message that they have left me and it was left in a very nice, formal tone, but very unprofessional and rude. They said that they several messages on all my phones (which was true) but I wasn't getting their messages. (Uh, yes, I am, I just can't get a hold of a human instead of an answering machine when I call your company, so therefore, you have to call me again). Then she went on to say that she didn't appreciate my tone on the last message I left the company (How DARE you tell me that?! I am a paying customer, intending on shelling out over $200 for your service and not someone else's, you should be talking to me nicely if anything) and that they were being "very responsive" (yeah, right...) and been communicating with me throughout the process (you mean talking to my voicemail, or me talking to yours??) . They said they didn't know when I wanted a pet sitter (I told them that the first phone call I got a human) Then they went on to say that I was being critical of them, and they were doing their job correctly, they even emailed me (wow, really, how? When I didn't give you my email address) and then told me to call them back immediately and I would get a hold of someone. (By the way, I still have the answering message saved to my email, if anyone wants to hear it, let me know and I'll forward it to you.)

By now, this was 3 days before I was supposed to leave town. I called them back consecutively on the hour, every hour, from 9am to 8pm. GOT A MACHINE EVERYTIME. So, unfortunately, I had to call another company and go with them.

I will NEVER recommend Capital Pet Sitters to anyone. I also guarantee that no matter how many times you call, you will only get an answering machine. I have a huge suspicion that this business is not too professional and run out of someone's home as a side job. (They don't have an address and all you get is an answering machine.) They obviously don't value their customers, and definitely don't put them first.

1
★☆☆☆☆

This customer service that I have gotten from Capital Pet Sitters is absolutely disgusting, I would NEVER recommend them.

I was recommended to them by someone online. I was going on vacation from a Monday to a Friday and needed a pet sitter twice a day for my cat while gone. I called them the Friday morning prior to me leaving - a whole 10 days in advance. I only got a voicemail, and left a message. Didn't hear from them at all, so I left another message on Monday. Finally Monday afternoon I get a call. That call was actually pleasant. They were nice, took all my information, and promised that I would get a call Monday night from a pet sitter to set a date and time for a consultation appointment, and that my pet sitting would cost $225 after fees, and consultation appointments.

Monday and Tuesday came and went and I had heard nothing. I decided to call them Tuesday evening as I was worried because I needed a pet sitter, and reached a voicemail. I left a message and my calls stayed not returned. Wednesday came and still nothing, so I called again, and got a voicemail again, and left another message stating I am around 9-9 and to call me anytime during those times and they will guaranteed get me. Finally Thursday morning at 6:45am I get a call back from them. I obviously didn't answer as I was sleeping. I returned their call first thing when I woke up at 8:00am, and got a voicemail. Then again at 11:00am to get another voicemail, so I left another message. I didn't get a call back at all that day, so come 7:00pm I called again, and surprise surprise, I got a voicemail, so I left another message. My message this time, was not the same as the others. I politely voiced that they were being very unprofessional in not making an appointment for a consultation and I was starting to worry about it as I didn't want to pay another petsitter, especially for a late "emergency/rush" fee, and to please be responsible and call me back.

Friday at 6:00am I get a call from them, I obviously didn't get it, as again, it is outrageously early and I was sleeping. (Honestly, what legitimate business calls customers this early?). I check the message that they have left me and it was left in a very nice, formal tone, but very unprofessional and rude. They said that they several messages on all my phones (which was true) but I wasn't getting their messages. (Uh, yes, I am, I just can't get a hold of a human instead of an answering machine when I call your company, so therefore, you have to call me again). Then she went on to say that she didn't appreciate my tone on the last message I left the company (How DARE you tell me that?! I am a paying customer, intending on shelling out over $200 for your service and not someone else's, you should be talking to me nicely if anything) and that they were being "very responsive" (yeah, right...) and been communicating with me throughout the process (you mean talking to my voicemail, or me talking to yours??) . They said they didn't know when I wanted a pet sitter (I told them that the first phone call I got a human) Then they went on to say that I was being critical of them, and they were doing their job correctly, they even emailed me (wow, really, how? When I didn't give you my email address) and then told me to call them back immediately and I would get a hold of someone. (By the way, I still have the answering message saved to my email, if anyone wants to hear it, let me know and I'll forward it to you.)

By now, this was 3 days before I was supposed to leave town. I called them back consecutively on the hour, every hour, from 9am to 8pm. GOT A MACHINE EVERYTIME. So, unfortunately, I had to call another company and go with them.

I will NEVER recommend Capital Pet Sitters to anyone. I also guarantee that no matter how many times you call, you will only get an answering machine. I have a huge suspicion that this business is not too professional and run out of someone's home as a side job. (They don't have an address and all you get is an answering machine.) They obviously don't value their customers, and definitely don't put them first.

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0 out of 1 people found this review helpful.

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Perhaps my experience is isolated, or limited to a specific petsitter, but I thought I should let other people know.

I used Capital Petsitters for a while and was generally fairly happy with them. The sitters changed fairly often, but it seemed like the company at least tried to get a sitter who had been to my house before. I appreciated the notes they left each time they visited but I am still nervous when I go away.

During one long trip (4 days) I was talking to a friend and said I let my imagination get the better of me and I was worried about the kitties. He went over to my apartment that night to check on them just to reassure me. He called me when he got there to tell me that he had found my little girl cat in the closet in the dining room with the door shut! I called the service first thing the next morning because I wanted to talk to someone rather than leave a message. The sitter was scheduled to come in every morning, so if he had not gone over to check she could have been in there for 24 hours. The bottom line was that the sitter did not know how it had happened and was very apologetic.

I am very conscious of the closets and make sure they are all shut and that I see both kitties before I leave. Later the sitter said she had gotten sick in my bathroom, the toilet stopped up and she was looking for a plunger. I decided to give the service another try but was still somewhat concerned.

The last time I used them was over a holiday weekend where they said the sitter would be able to be there by 10:00 AM on Sunday. I arrived home by noon and the sitter did not show up until after 2:00 PM. After that I did not feel confident using Capital Petsitters anymore and decided to try a new service.

2
★★☆☆☆

Perhaps my experience is isolated, or limited to a specific petsitter, but I thought I should let other people know.

I used Capital Petsitters for a while and was generally fairly happy with them. The sitters changed fairly often, but it seemed like the company at least tried to get a sitter who had been to my house before. I appreciated the notes they left each time they visited but I am still nervous when I go away.

During one long trip (4 days) I was talking to a friend and said I let my imagination get the better of me and I was worried about the kitties. He went over to my apartment that night to check on them just to reassure me. He called me when he got there to tell me that he had found my little girl cat in the closet in the dining room with the door shut! I called the service first thing the next morning because I wanted to talk to someone rather than leave a message. The sitter was scheduled to come in every morning, so if he had not gone over to check she could have been in there for 24 hours. The bottom line was that the sitter did not know how it had happened and was very apologetic.

I am very conscious of the closets and make sure they are all shut and that I see both kitties before I leave. Later the sitter said she had gotten sick in my bathroom, the toilet stopped up and she was looking for a plunger. I decided to give the service another try but was still somewhat concerned.

The last time I used them was over a holiday weekend where they said the sitter would be able to be there by 10:00 AM on Sunday. I arrived home by noon and the sitter did not show up until after 2:00 PM. After that I did not feel confident using Capital Petsitters anymore and decided to try a new service.

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0 out of 1 people found this review helpful.

.

They provide a very pet friendly services that include mid day walks for all sorts of pets. They are very friendly, and can work around your schedule. They also have overnite sitting, incase you need it.

4
★★★★☆

They provide a very pet friendly services that include mid day walks for all sorts of pets. They are very friendly, and can work around your schedule. They also have overnite sitting, incase you need it.

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