Quality Auto Repair

★★★★☆
Complete Accident Service , Serving the Metropolitan Area Since 1968.
  • 3174 Draper Dr

    Fairfax, VA 22031

    Map & Directions
  • 703-278-9433

Automotive

Automotive
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4.4 5
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The only reason I give this Quality Auto Body in Fairfax (a State Farm recommended repair center) two stars is because the work appears to have been completed correctly. In addition the car was washed and the inside vacuumed.
I was told the car would be ready in four days. At the end of the fourth day I had to call to inquire about the car. I could understand if Quality required more time, but a courtesy call would have been a well received. (Coordination of rides, rental returns and time off of work had to be rescheduled.) I was told the problem was with one of their painting bays. If Quality knew there was a problem, they should have passed that information along to the car owners or only schedule the car for repair when they are ready to work on it.
Quality took six full days to replace a headlamp and a bumper. Monday morning to the next Monday afternoon. I cannot count the Saturday and Sunday because those are the days that Quality was closed.) All repairs were located at the front of the car, but one or more of the employees found it necessary to access the trunk and take a few things. The items were of very little value which is why I did not remove them from the car. Some people steal because they can, not just because the item is worth a great deal. (Note to reader) Remember to always remove items from your car before allowing service of any kind.

2
★★☆☆☆

The only reason I give this Quality Auto Body in Fairfax (a State Farm recommended repair center) two stars is because the work appears to have been completed correctly. In addition the car was washed and the inside vacuumed.
I was told the car would be ready in four days. At the end of the fourth day I had to call to inquire about the car. I could understand if Quality required more time, but a courtesy call would have been a well received. (Coordination of rides, rental returns and time off of work had to be rescheduled.) I was told the problem was with one of their painting bays. If Quality knew there was a problem, they should have passed that information along to the car owners or only schedule the car for repair when they are ready to work on it.
Quality took six full days to replace a headlamp and a bumper. Monday morning to the next Monday afternoon. I cannot count the Saturday and Sunday because those are the days that Quality was closed.) All repairs were located at the front of the car, but one or more of the employees found it necessary to access the trunk and take a few things. The items were of very little value which is why I did not remove them from the car. Some people steal because they can, not just because the item is worth a great deal. (Note to reader) Remember to always remove items from your car before allowing service of any kind.

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At the present time our 2005 Ford Focus is in their shop. We have used them several times over the past 15 years and have always received the same dependable, first quality service. They are great!

5
★★★★★

At the present time our 2005 Ford Focus is in their shop. We have used them several times over the past 15 years and have always received the same dependable, first quality service. They are great!

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I have had my BMW, my Honda and my other Honda serviced by this body shop multiple times. I was apprehensive at first, but they have genuine people working, great customer service and I wouldn't go anywhere else. Great work for very reasonable prices; no haggling or gimics, they are straight forward and honest people.

5
★★★★★

I have had my BMW, my Honda and my other Honda serviced by this body shop multiple times. I was apprehensive at first, but they have genuine people working, great customer service and I wouldn't go anywhere else. Great work for very reasonable prices; no haggling or gimics, they are straight forward and honest people.

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This place has been there for years. I was recommended there by a friend, and he is still a friend. Very good work. Really nice staff. Last time I was in there was because a dump truck ejected a square shovel from it's side. It bounced down the freeway, hit by another car and in a double bank shot went through my side back window. Boy was I rattled. Drove there directly. They put a plastic film over the window, so rain would not get in. I told them I did not want to deal with insurance, and they went to a junk yard to find a replacement window. $400 later the car was a good as new. I remain rattled. They had no replacement in stock for me.

5
★★★★★

This place has been there for years. I was recommended there by a friend, and he is still a friend. Very good work. Really nice staff. Last time I was in there was because a dump truck ejected a square shovel from it's side. It bounced down the freeway, hit by another car and in a double bank shot went through my side back window. Boy was I rattled. Drove there directly. They put a plastic film over the window, so rain would not get in. I told them I did not want to deal with insurance, and they went to a junk yard to find a replacement window. $400 later the car was a good as new. I remain rattled. They had no replacement in stock for me.

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Not only is their work wonderful, they take an immense amount of care and pride to do the job right. During a recent need for their services, I asked them to also do another small touch-up on the front bumper. When I picked it up, it looked fine. Only if you look extremely close can you see where the scratch once was. I was satisified, but since they did not think it was good enough, they refused to charge me for it. I completely trust their work.

5
★★★★★

Not only is their work wonderful, they take an immense amount of care and pride to do the job right. During a recent need for their services, I asked them to also do another small touch-up on the front bumper. When I picked it up, it looked fine. Only if you look extremely close can you see where the scratch once was. I was satisified, but since they did not think it was good enough, they refused to charge me for it. I completely trust their work.

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