Spinnaker's

★★★☆☆
  • 11500 Midlothian Tpke

    Richmond, VA 23235

    Map & Directions
  • 804-794-0045

About Spinnaker's

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Food

Food
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2.5 2
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My wife and I were there for dinner on 7/19/07. I ordered a sirloin steak with a side of broccoli. The steak arrived well-done, and the brocolli was almost warm and so overdone that you could cut it with paper. After taking a single bite of both the steak and broccoli, I sent the plate back. A few minutes later, the manger came to our table and proceeded to berate me for complaining. He absolutely denied that the steak I was given was anything but medium rare. I explained to him that I am a patron at many fine restaurants and am well aware of how a medium rare steak both looks and tastes. The manager then stated that he didn't care who I was. At that point, after having been so provoked, I told the manager where to get off and left the restaurant with my wife. Admittedly, and regrettably, I may have used a few choice words at the tail end of our confrontation, after being so rudely assaulted by this unbelievably unpleasant restaurant manager who had no concept of customer service, and whose establishment prepared substandard food for us that would have been unacceptable at any price. My final recommendation: If you want a pleasant evening with both quality food and good service at a fine restaurant, don't go to Spinnaker's in Richmond, VA!

1
★☆☆☆☆

My wife and I were there for dinner on 7/19/07. I ordered a sirloin steak with a side of broccoli. The steak arrived well-done, and the brocolli was almost warm and so overdone that you could cut it with paper. After taking a single bite of both the steak and broccoli, I sent the plate back. A few minutes later, the manger came to our table and proceeded to berate me for complaining. He absolutely denied that the steak I was given was anything but medium rare. I explained to him that I am a patron at many fine restaurants and am well aware of how a medium rare steak both looks and tastes. The manager then stated that he didn't care who I was. At that point, after having been so provoked, I told the manager where to get off and left the restaurant with my wife. Admittedly, and regrettably, I may have used a few choice words at the tail end of our confrontation, after being so rudely assaulted by this unbelievably unpleasant restaurant manager who had no concept of customer service, and whose establishment prepared substandard food for us that would have been unacceptable at any price. My final recommendation: If you want a pleasant evening with both quality food and good service at a fine restaurant, don't go to Spinnaker's in Richmond, VA!

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A nice restaurant to unwind. Lots of different entrees to select from and all come with the famous flower pot bread which is hot and delicious. Most of the time it's very crowded being located in a mall.

4
★★★★☆

A nice restaurant to unwind. Lots of different entrees to select from and all come with the famous flower pot bread which is hot and delicious. Most of the time it's very crowded being located in a mall.

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