NTB-National Tire & Battery

★★★☆☆
  • 1772 General Booth Blvd

    Virginia Beach, VA 23454

    Map & Directions
  • 757-426-8255

About NTB-National Tire & Battery

Categories
  • Tires
  • Brake Repair
  • Oil Changes
  • Auto Body Paint & Repair
Details
  • BF Goodrich
  • Goodyear
  • Michelin
  • Pirelli
  • Uniroyal Tire
  • General Tire
  • Radiator Repair
  • Brake Repair
  • Oil Changes
Hours
Special Offer
Best Savings For Oil Changes, Tires and More

Automotive

Automotive
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3.0 3
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After reading a few reviews I chose to bring my vehicle here. I brought it in to have the spark plugs changes out. After being told a diagnostic would be run on my car, they proceeded to change the plugs. New wires were needed ($157-their price vice $40 at auto zone). I was informed if I use wires from someplace else they would not give a warranty on it, which is fine. $537 later for labor I get my car back with the check engine light on. No mention of that by anyone from the shop; when it was brought to their attention their response was it was caused by an exhaust issue. They failed to check what the problem actually was. They never ran an engine diagnostic (implication was that they did that before any work was done). I left merchants, after being told I had an exhaust problem, and took my vehicle to an exhaust shop. Within 30 minutes of looking at my car I was told my engine was misfiring (caused by spark plugs being installed incorrectly, several wires were pinched as well). Upon further inspection it was noted that the vehicle had severe internal engine problems dealing with the pistons and headers. I was told by the mechanic at the other shop that any qualified mechanic would have known by simply looking and listening to the engine that not only were the spark plugs not the issue, neither was the exhaust. They knew what the deal was at merchants. I was sent away from merchants with a check engine light on that came on after it had been "worked" on. After confronting the mechanics about what was found, they were quick to point fingers at the guys who work the front desk. They failed to own up to their mistake and unsatisfactory work. I strongly recommend going somewhere else; you will be out of pocket a lot of money to faulty and irresponsible workmanship. They will send you away with more problems than you started with.

1
★☆☆☆☆

After reading a few reviews I chose to bring my vehicle here. I brought it in to have the spark plugs changes out. After being told a diagnostic would be run on my car, they proceeded to change the plugs. New wires were needed ($157-their price vice $40 at auto zone). I was informed if I use wires from someplace else they would not give a warranty on it, which is fine. $537 later for labor I get my car back with the check engine light on. No mention of that by anyone from the shop; when it was brought to their attention their response was it was caused by an exhaust issue. They failed to check what the problem actually was. They never ran an engine diagnostic (implication was that they did that before any work was done). I left merchants, after being told I had an exhaust problem, and took my vehicle to an exhaust shop. Within 30 minutes of looking at my car I was told my engine was misfiring (caused by spark plugs being installed incorrectly, several wires were pinched as well). Upon further inspection it was noted that the vehicle had severe internal engine problems dealing with the pistons and headers. I was told by the mechanic at the other shop that any qualified mechanic would have known by simply looking and listening to the engine that not only were the spark plugs not the issue, neither was the exhaust. They knew what the deal was at merchants. I was sent away from merchants with a check engine light on that came on after it had been "worked" on. After confronting the mechanics about what was found, they were quick to point fingers at the guys who work the front desk. They failed to own up to their mistake and unsatisfactory work. I strongly recommend going somewhere else; you will be out of pocket a lot of money to faulty and irresponsible workmanship. They will send you away with more problems than you started with.

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I have had brakes replaced and tires replaced here. The service is quality is good, however, I do not like how they try to add on sales by pointed out other things that may be wrong with your vehicle. I have had them take probably an extra 20 minutes checking things that I specifically do not ask for to try to get an add on sale. I learned to let them know up front that I would not be purchasing anything other than what I have specifically requested repair on.

3
★★★☆☆

I have had brakes replaced and tires replaced here. The service is quality is good, however, I do not like how they try to add on sales by pointed out other things that may be wrong with your vehicle. I have had them take probably an extra 20 minutes checking things that I specifically do not ask for to try to get an add on sale. I learned to let them know up front that I would not be purchasing anything other than what I have specifically requested repair on.

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Of all the places I could have gone in the area to have someone replace all four of my tires I am very pleased with the service I received from Merchants! The guys were great, no one attempted to sell me anything extra. They did more than just change out and balance my tires. The mechanic who worked on my vehicle inspected every little detail and told me what should be looked into when it was convenient for me! How impressed I was to have a mechainc tell me (a woman) that it was to be at my convenience not something that needed to be done right now.. I really dislike when they try to pull the wool over a womans eyes!! But ladies now you know where to go!!

5
★★★★★

Of all the places I could have gone in the area to have someone replace all four of my tires I am very pleased with the service I received from Merchants! The guys were great, no one attempted to sell me anything extra. They did more than just change out and balance my tires. The mechanic who worked on my vehicle inspected every little detail and told me what should be looked into when it was convenient for me! How impressed I was to have a mechainc tell me (a woman) that it was to be at my convenience not something that needed to be done right now.. I really dislike when they try to pull the wool over a womans eyes!! But ladies now you know where to go!!

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