Edsall Custom Cleaners

★★★☆☆

About Edsall Custom Cleaners

Personal Services

Personal Services
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If you want clean clothes and good service, you WON'T find it at this place. I dropped-off two items to be dry cleaned. When I went to pick-up my items, it was obvious that they had not been cleaned. The silk skirt still had a water stain that I pointed out to them when I dropped it off. The only difference was that now the skirt also had a white residue all over it and looked worse than when I dropped it off. The coat also appeared as though it was not cleaned; it was wrinkled and very linty.

When I stated that I was not happy with the service, they insisted that I was wrong about the coat, but offered to re-clean the skirt (the stain made it more obvious that it wasn't cleaned properly or at all.)

I politely stated that I wanted to take my items elsewhere, but the older woman insisted that I leave the skirt. Again, I politely stated that I wanted to take my items, but the woman would not let go of my skirt. She also insisted that I pay for the service, but I refused because it was obvious that the items were not cleaned.

The older woman became very argumentative and was fighting with me for the skirt....she refused to let my skirt go and was pulling it from my hands. At the same time, her husband came and took my coat to the back. They were extremely rude and argumentative. Not once did they apologize or accept responsibility for the poor service. Instead they yelled at me and insisted that I pay for a service that was clearly not provided.

I eventually had to pay for the "service" because they held my items ransom until I did so. I have never had a bad dry cleaning experience and I'm sure that there will never be another as bad as this. I can't believe that places like this get away with treating their customers like this and providing such poor service. Please take this as a warning and don't go to this place.

1
★☆☆☆☆

If you want clean clothes and good service, you WON'T find it at this place. I dropped-off two items to be dry cleaned. When I went to pick-up my items, it was obvious that they had not been cleaned. The silk skirt still had a water stain that I pointed out to them when I dropped it off. The only difference was that now the skirt also had a white residue all over it and looked worse than when I dropped it off. The coat also appeared as though it was not cleaned; it was wrinkled and very linty.

When I stated that I was not happy with the service, they insisted that I was wrong about the coat, but offered to re-clean the skirt (the stain made it more obvious that it wasn't cleaned properly or at all.)

I politely stated that I wanted to take my items elsewhere, but the older woman insisted that I leave the skirt. Again, I politely stated that I wanted to take my items, but the woman would not let go of my skirt. She also insisted that I pay for the service, but I refused because it was obvious that the items were not cleaned.

The older woman became very argumentative and was fighting with me for the skirt....she refused to let my skirt go and was pulling it from my hands. At the same time, her husband came and took my coat to the back. They were extremely rude and argumentative. Not once did they apologize or accept responsibility for the poor service. Instead they yelled at me and insisted that I pay for a service that was clearly not provided.

I eventually had to pay for the "service" because they held my items ransom until I did so. I have never had a bad dry cleaning experience and I'm sure that there will never be another as bad as this. I can't believe that places like this get away with treating their customers like this and providing such poor service. Please take this as a warning and don't go to this place.

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.

If you want clean clothes and good service, you WON'T find it at this place. I dropped-off two items to be dry cleaned. When I went to pick-up my items, it was obvious that they had not been cleaned. The silk skirt still had a water

3
★★★★★

If you want clean clothes and good service, you WON'T find it at this place. I dropped-off two items to be dry cleaned. When I went to pick-up my items, it was obvious that they had not been cleaned. The silk skirt still had a water

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RUN AWAY FROM THIS BUSINESS AS FAST AS YOU CAN!!!!\r
\r
THEY HAVE LOUSY CUSTOMER SERVICE, AND THEY MADE ME PAY TO RE-DO THE WORK THEY DID, EVEN THOUGH THEY PROMISED THE FIRST TIME I CAME IN THAT THEY WILL NOT CHARGE TO ADJUST ANYTHING THEY

3
★★★★★

RUN AWAY FROM THIS BUSINESS AS FAST AS YOU CAN!!!!\r
\r
THEY HAVE LOUSY CUSTOMER SERVICE, AND THEY MADE ME PAY TO RE-DO THE WORK THEY DID, EVEN THOUGH THEY PROMISED THE FIRST TIME I CAME IN THAT THEY WILL NOT CHARGE TO ADJUST ANYTHING THEY

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WARNING!!!! Terrible Customer service!!! They ruined a nice, brand new shirt of mine, and refused to take responsibility for it. I had been using them for years, and all I wanted was for them to accept responsibility for it......maybe an apology, and maybe give me a store credit (although I didnt even ask for that). I'm shocked that I would give someone my business for years, and this is the THANKS they would give one of their long-time customers. I WILL NEVER BE BACK!! VERY SAD... this is the state of customer service these days....

1
★☆☆☆☆

WARNING!!!! Terrible Customer service!!! They ruined a nice, brand new shirt of mine, and refused to take responsibility for it. I had been using them for years, and all I wanted was for them to accept responsibility for it......maybe an apology, and maybe give me a store credit (although I didnt even ask for that). I'm shocked that I would give someone my business for years, and this is the THANKS they would give one of their long-time customers. I WILL NEVER BE BACK!! VERY SAD... this is the state of customer service these days....

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They damaged two of my skirts and did not even mention it!
The first skirt they messed up the zipper so it only goes down 1/3 of the way. The second skirt they tore a big hole in the front of the bottom and they had to have known but did not tag the spot nor make any apologies.
Up until this episode, we were OK with them. Now it makes us want to look for another cleaners. We wrote them & called them. Have yet to get a response.
I would not recommend anyone who treats their customers this way!

1
★☆☆☆☆

They damaged two of my skirts and did not even mention it!
The first skirt they messed up the zipper so it only goes down 1/3 of the way. The second skirt they tore a big hole in the front of the bottom and they had to have known but did not tag the spot nor make any apologies.
Up until this episode, we were OK with them. Now it makes us want to look for another cleaners. We wrote them & called them. Have yet to get a response.
I would not recommend anyone who treats their customers this way!

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1 out of 1 people found this review helpful.

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I have been going to this cleaners for a year. I am very happy; my clothes always turn out great and they have a very quick turn around time. My family used to own a dry cleaners and based on that I feel that this one has reasonable prices, plus it is family-owned. The parking in the center that it is in is horrible but it is on my way home so I can survive that. Plus they have good hours 7-7 during the week and 7-6 on Saturday.
There are a lot of dry cleaners in the area but it is hard to find one that doesn't double crease my pants or put double creases on my husband's military uniform. I haven't seen a double crease yet after picking my clothes up from here.

5
★★★★★

I have been going to this cleaners for a year. I am very happy; my clothes always turn out great and they have a very quick turn around time. My family used to own a dry cleaners and based on that I feel that this one has reasonable prices, plus it is family-owned. The parking in the center that it is in is horrible but it is on my way home so I can survive that. Plus they have good hours 7-7 during the week and 7-6 on Saturday.
There are a lot of dry cleaners in the area but it is hard to find one that doesn't double crease my pants or put double creases on my husband's military uniform. I haven't seen a double crease yet after picking my clothes up from here.

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0 out of 1 people found this review helpful.

 

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