I love this clinic and more importantly so do both my dogs and my cat! The doctors and staff truly care about my pets and take the time to answer my questions. The staff always takes their time and ensures that I am comfortable with everything before I leave. World class facility and staff!!
Dr. Piske and Dr. Sparkman are world class doctors!! They saved me a lot of money compared to VCA Boulevard for my dog that had a torn ACL. The doctors and staff were so compassionate and helpful throughout the whole process. I recommend Colony to all my friends and family!
Dr. Piske and Dr. Sparkman practice fantastic medicine and surgery. That, however is the end of the "good". The customer service absolutely stinks! Amy Popejoy tried to drag my dog out of the exam room to go to the scale--- I walked with my dog to the scale. Amy made me furious because she did not talk to my dog before trying to drag her. I told one of the doctors that she was never to touch any of my animals ever again. Sherri Brunulle-I don't know where to start with her! She has no customer service skills at all. She took a bad situation-one that she helped create-and made it worse. I hope she can live with the fact that it was her actions, her attitude and her nasty Facebook post that caused me to leave Colony. People all over the community are talking about how nasty and disrespectful she is! Ever since Lisa left Colony several years ago, customer service has been steadily going down hill. A serious in depth training series on customer service would go a long way in retaining clients!!!
0 out of 1 people found this review helpful.
While I have occasionally gone other places for grooming or specialty/emergency pet needs, this is my chocolate lab's normal vet clinic. Everyone on staff seems to love their jobs and the animals they work with, not to mention the people who bring the animals into the office. I've rarely had a wait longer than a few minutes, even though the vets seem to take their time and check their "patients" thoroughly. better yet, they don't overcharge. Their prices are within reason, and never too much cause for concern.
I enjoy taking my animals to this vet. The staff loves animals. The doctors are not rushing you out the door and they will answer any question no matter what. I called them without telling them I was a customer of theirs in the past. I was asking questions about an animal at the pound I wanted to adopt. They answered my questions and even had the vet call me back. I called other vets in the area and they wouldn't give me the time of day! They really care about animals!