Annas Italian Restaurant

★★★☆☆
  • 1156 Big Bethel Rd

    Hampton, VA 23666

    Map & Directions
  • 757-826-0992

About Annas Italian Restaurant

Hours
Mon. - Wed. 11am - 9:30pm;Thu. - Sat. 11am - 10pm;Sun. 4pm - 9pm
3.0 3
Hi! Sign in to let us know how Annas Italian Restaurant was?
Write a Review
.

Words cannot express how upset I am at Anna's Italian restaurant today. I am talking about the Anna's at 1156 Big Bethel Road, Hampton, VA. I can promise you we will never be back there, and I advise anyone who wants good or even half way decent customer service to avoid going as well. We were bragging how good their pizza was and talked everyone into going there for lunch today.
We started out with decent service, the waitress was nice, and was quick in getting our drinks to us. We should have guessed the manager wasn't that great, when we ordered the sampler appetizer and cut into raw chicken strips. The waitress let us know she would let her manager know. She did take it off the bill, but we never saw the manager. I was willing to move on from that, because sometimes that can happen no matter how good a restaurant normally is.
What made me upset though, was when my niece was wanting my husband to hold her, and as he was picking her up the back of his chair bent backwards causing the chair to fall back. My husband in attempting to keep my niece from being hurt took the brunt of the damage hitting his neck and shoulders on the table behind us. That made the manager come out, but instead of apologizing to us and making sure everyone was ok, her immediate response was "what were you doing in the chair?" Not once did she ask if he was ok, or apologize for that happening. It isn't as if my husband is so large that the chair couldn't handle his weight, it was just a faulty chair. The chair breaking on him wasn't even what upset me. We would have moved on had she just apologized, but we got nothing.
When it was time to pay, I let the manager know that I would not be returning to this restaurant because of how poor the customer service was with my husband being injured. She claimed that she did apologize, but there was six people sitting at our table, and not one person heard her. I told her this and her reply was "Well you would think it would be common sense not to scoot a chair back on carpet." I replied that "You would think it would be common sense to provide chairs that don't break for your customers, and I am not sure how you expect us to get up from the table without scooting the chairs back." At that point she demanded payment, which wasn't even the issue, I wanted an apology for the treatment not a free meal. What made it worse was instead of handing the card back to me she flung it at me, like I wasn't even worth that much respect. I could understand somewhat if I had raised my voice and made a scene, but I did not. She claimed to be the store owner, to which I let her know I would do all in my power to make sure everyone knows not to go to a place that treats their customers so poorly.

1
★☆☆☆☆

Words cannot express how upset I am at Anna's Italian restaurant today. I am talking about the Anna's at 1156 Big Bethel Road, Hampton, VA. I can promise you we will never be back there, and I advise anyone who wants good or even half way decent customer service to avoid going as well. We were bragging how good their pizza was and talked everyone into going there for lunch today.
We started out with decent service, the waitress was nice, and was quick in getting our drinks to us. We should have guessed the manager wasn't that great, when we ordered the sampler appetizer and cut into raw chicken strips. The waitress let us know she would let her manager know. She did take it off the bill, but we never saw the manager. I was willing to move on from that, because sometimes that can happen no matter how good a restaurant normally is.
What made me upset though, was when my niece was wanting my husband to hold her, and as he was picking her up the back of his chair bent backwards causing the chair to fall back. My husband in attempting to keep my niece from being hurt took the brunt of the damage hitting his neck and shoulders on the table behind us. That made the manager come out, but instead of apologizing to us and making sure everyone was ok, her immediate response was "what were you doing in the chair?" Not once did she ask if he was ok, or apologize for that happening. It isn't as if my husband is so large that the chair couldn't handle his weight, it was just a faulty chair. The chair breaking on him wasn't even what upset me. We would have moved on had she just apologized, but we got nothing.
When it was time to pay, I let the manager know that I would not be returning to this restaurant because of how poor the customer service was with my husband being injured. She claimed that she did apologize, but there was six people sitting at our table, and not one person heard her. I told her this and her reply was "Well you would think it would be common sense not to scoot a chair back on carpet." I replied that "You would think it would be common sense to provide chairs that don't break for your customers, and I am not sure how you expect us to get up from the table without scooting the chairs back." At that point she demanded payment, which wasn't even the issue, I wanted an apology for the treatment not a free meal. What made it worse was instead of handing the card back to me she flung it at me, like I wasn't even worth that much respect. I could understand somewhat if I had raised my voice and made a scene, but I did not. She claimed to be the store owner, to which I let her know I would do all in my power to make sure everyone knows not to go to a place that treats their customers so poorly.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Excellent pizza and great subs and italian dishes. When I coached our teams would have our banquets there sometimes, they accomodated us very well with the large room inside so if you have a very large gathering this would be a great place. It's a lot newer than the other Anna's and it's clean as well. Definitely give them a shot if you're over that way near Langley AFB on the Hpt roads center parkway side and you need some good pizza!

4
★★★★☆

Excellent pizza and great subs and italian dishes. When I coached our teams would have our banquets there sometimes, they accomodated us very well with the large room inside so if you have a very large gathering this would be a great place. It's a lot newer than the other Anna's and it's clean as well. Definitely give them a shot if you're over that way near Langley AFB on the Hpt roads center parkway side and you need some good pizza!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My family frequents this restaraunt very often. I used to go there all the time as a kid. The food is absolutely amazing and it's very cheap! They have very authentic Italian food. It's not as modern as other restaraunts, but the food is still great.

4
★★★★☆

My family frequents this restaraunt very often. I used to go there all the time as a kid. The food is absolutely amazing and it's very cheap! They have very authentic Italian food. It's not as modern as other restaraunts, but the food is still great.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Annas Italian Restaurant, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review